Can I have a little rant regarding Royal Mail please?

Debt-Free-Wannabee

Im just after a little bit of advice really(but also throw a little rant in as well):mad:

I came home on the 18th January and found that Royal Mail tried to deliver a packet but it was Recorded Delivery and needed a signature.

So Monday arrives,21st January(my one day off work) and I headed to the sorting office to collect it,I also took the card they dropped through the letter box.

He went looking for it,came back and informed me he couldnt find it anywhere.He told me to leave it a day or two and call back to see if its been found,it hadnt.I called back at the sorting office on Saturday(26th) and once again they said they couldnt find it anywhere.

Now I have found out it was posted at a post office at Stockten on Tees,I havent a clue what it could be,Im not due anything from Ebay or from online websites but it must be something because whoever sent it sent it via Recorded Delivery.

Whats bugging me is the fact I dont know who sent it and the biggest bug bear is the fact the staff at the sorting office dont even seem interested in the fact something that was sent out to be and returned to their sorting office has been lost.

Im certain I cant claim anything not that I want to,I just wish to know what was sent to me via Recorded Delivery.I did contact Customer Services and they said this happens quite often......erm and?????

Just dont want to spend the rest of my days wondering what it could have been,appologises for my little rant!

Gillyx

No advice, but it would annoy me too, I'd want to know. Love the 'oh well it's lost' comments.

My postie quite often posts a red card through my door, as quiet as he can too, 2 seconds later I notice it and he's gone :mad: Never believe the parcel was even in his bag.

Debt-Free-Wannabee

I think its the not knowing Gillyx,it didnt say parcel,it said "a packet".
Im thinking allsorts and not the toffee ones lol

pigpen

The card should have the recorded item number on it so you can tack it and it is traceable to the PO it was sent from.

The sender is supposed to claim.

I had the same happen to me.. turna out some theiving !!!! at the post office had hidden it in a private filing cabinet in the office.. it was a DS for my the 5 year old!! With no proof who had hidden it noone could be punished.

Ring the main office, they tend to get a bit panicked and stuff turns up then. Recorded delivery stuff is only kept a week before being returned to sender though.

custardy

pigpen wrote: »

The card should have the recorded item number on it so you can tack it and it is traceable to the PO it was sent from.

if it was sent via a PO

The sender is supposed to claim.

however the recipient can

I had the same happen to me.. turna out some theiving !!!! at the post office had hidden it in a private filing cabinet in the office.. it was a DS for my the 5 year old!! With no proof who had hidden it noone could be punished.

Ring the main office, they tend to get a bit panicked and stuff turns up then. Recorded delivery stuff is only kept a week before being returned to sender though.

all its except charges are now held for 18 days

custardy

Debt-Free-Wannabee wrote: »

Im just after a little bit of advice really(but also throw a little rant in as well):mad:

I came home on the 18th January and found that Royal Mail tried to deliver a packet but it was Recorded Delivery and needed a signature.

So Monday arrives,21st January(my one day off work) and I headed to the sorting office to collect it,I also took the card they dropped through the letter box.

He went looking for it,came back and informed me he couldnt find it anywhere.He told me to leave it a day or two and call back to see if its been found,it hadnt.I called back at the sorting office on Saturday(26th) and once again they said they couldnt find it anywhere.

Now I have found out it was posted at a post office at Stockten on Tees,I havent a clue what it could be,Im not due anything from Ebay or from online websites but it must be something because whoever sent it sent it via Recorded Delivery.

Whats bugging me is the fact I dont know who sent it and the biggest bug bear is the fact the staff at the sorting office dont even seem interested in the fact something that was sent out to be and returned to their sorting office has been lost.

Im certain I cant claim anything not that I want to,I just wish to know what was sent to me via Recorded Delivery.I did contact Customer Services and they said this happens quite often......erm and?????

Just dont want to spend the rest of my days wondering what it could have been,appologises for my little rant!

as it marked as a packet?
was it actually scanned back into the office?
does tracking here give anymore info?

http://www.royalmail.com/trackdetails

pigpen

recorded delivery can only be sent from a post office according to royal mail website.

You need to wait 6 days from the item being posted to raise a claim with the PO.. and yes it is supposed to be the sender that claims as they have the postage receipt but if for whatever reason they can't then the recipient can. The problem there is they ask on the form what was in the parcel and where it was from and the OP said she doesn't know.

You could have booked for the item to have been redelivered the day you would be in. I had a card left Saturday, booked redelivery online at about 1am Monday morning and parcel arrived yesterday.. for furture reference

Teeniepops

Argh I know this feeling! We sometimes get recorded posted through the door without signatures being given, which annoys me as if they do it others, it could happen when I pay for recorded delivery too. Wats the point if the staff ignore the type of postage?

I think they return recorded delivery items after 7 days unclaimed - when was it posted? Had you been away until the. 18th, therefore was it already returned bud the time you first went it?

The PO ought to be able to help you if they completed the docket properly with tracker number. Tough that it always hit and miss.

And they wonder why they are struggling...

Hope you find it!

thunderbird

I have never had a card left that actually shows the recorded delivery number. It just has my name and address and the relevant box ticked as to why they couldn't deliver it.

If they came back to me at the sorting office and said they couldn't find it I would have said 'well, you better keep looking till you do find it' (habit from talking to my kids!)

mazza111

Teeniepops wrote: »

Argh I know this feeling! We sometimes get recorded posted through the door without signatures being given, which annoys me as if they do it others, it could happen when I pay for recorded delivery too. Wats the point if the staff ignore the type of postage?

I think they return recorded delivery items after 7 days unclaimed - when was it posted? Had you been away until the. 18th, therefore was it already returned bud the time you first went it?

The PO ought to be able to help you if they completed the docket properly with tracker number. Tough that it always hit and miss.

And they wonder why they are struggling...

Hope you find it!

The part in red. As custardly already said, it's 18 days now for all items to be returned.

Personally, I'd try the tracking details if they are on the red card in the link that custardly gave, it should tell you if it's been scanned back into the office again.

When I worked there, all it took was one numpty to put parcels away in the wrong place and you could search for hours.

I've often found they will look harder if a redelivery request comes through online. So maybe try that.

Teeniepops

mazza111 wrote: »

The part in red. As custardly already said, it's 18 days now for all items to be returned.

Personally, I'd try the tracking details if they are on the red card in the link that custardly gave, it should tell you if it's been scanned back into the office again.

When I worked there, all it took was one numpty to put parcels away in the wrong place and you could search for hours.

I've often found they will look harder if a redelivery request comes through online. So maybe try that.

Apologies. I wasn't sure what 'all charges' meant. I didn't realise the change had occurred.