Can I have a little rant regarding Royal Mail please?

custardy

pigpen wrote: »

recorded delivery can only be sent from a post office according to royal mail website.

You need to wait 6 days from the item being posted to raise a claim with the PO.. and yes it is supposed to be the sender that claims as they have the postage receipt but if for whatever reason they can't then the recipient can. The problem there is they ask on the form what was in the parcel and where it was from and the OP said she doesn't know.

You could have booked for the item to have been redelivered the day you would be in. I had a card left Saturday, booked redelivery online at about 1am Monday morning and parcel arrived yesterday.. for furture reference

theres nothing stopping someone sending an RD via a postbox/delivery office
RD labels are available outwith Post offices

custardy

Teeniepops wrote: »

Argh I know this feeling! We sometimes get recorded posted through the door without signatures being given, which annoys me as if they do it others, it could happen when I pay for recorded delivery too. Wats the point if the staff ignore the type of postage?

I think they return recorded delivery items after 7 days unclaimed - when was it posted? Had you been away until the. 18th, therefore was it already returned bud the time you first went it?

The PO ought to be able to help you if they completed the docket properly with tracker number. Tough that it always hit and miss.

And they wonder why they are struggling...

Hope you find it!

what would you think the tracking number would add?

maman

mazza111 wrote: »

As custardly already said, it's 18 days now for all items to be returned.

Personally, I'd try the tracking details if they are on the red card in the link that custardly gave, it should tell you if it's been scanned back into the office again.

When I worked there, all it took was one numpty to put parcels away in the wrong place and you could search for hours.

I've often found they will look harder if a redelivery request comes through online. So maybe try that.

Obviously OP's packet (jiffy bag?) is unlikely to be returned to sender if it's lost.

I'd try the tracking yourself and if you get nowhere ask the post office/sorting office how you can find out the sender from the information you have.

I don't blame you ranting. If you lived here you'd have already have had an expensive journey across the city to the sorting office and then found it extremely difficult to park when you got there.

chonorla

Gillyx wrote: »

No advice, but it would annoy me too, I'd want to know. Love the 'oh well it's lost' comments.

My postie quite often posts a red card through my door, as quiet as he can too, 2 seconds later I notice it and he's gone :mad: Never believe the parcel was even in his bag.

I watched my postman do this, this morning. I was sorting socks out on the landing in my very small house - stairs lead straight to the front door. Thought it was the post he had put through the letter box - but no a red card saying he couldn't deliver my parcel!! Ermmm well try knocking on the door may be a start No chance of me chasing him at 30 weeks pregnant with SPD :rotfl: takes 5 minutes to stand up let alone race down the stairs and up the street! Sadly not the first time we have caught them doing this :mad:

lilymay1

It doesn't make any sense for postmen to not try and deliver packages. Not only does it mean they need to carry them around with them, it also means an extra trip back to the office/depot at the end of their round.

mazza111

Jeez maman, there was no need to quote me, if you had looked properly I was answering a previous poster. The link that custardly provided should show if it's been returned to the D.O or not.

Charges - I believe custardly meant those items of mail that have incurred a charge because of underpayment on stamps or customs charges. Everything else, 18 days...

Teeniepops

custardy wrote: »

what would you think the tracking number would add?

Erm...tracking the item. Try find the poster so the OP knows what it is.

Jeesh some of you are fast to criticise others

custardy

Teeniepops wrote: »

Erm...tracking the item. Try find the poster so the OP knows what it is.

Jeesh some of you are fast to criticise others

I dont see where I criticised you?
care to point out where?

now to some facts
RD has limited tracking points
So tracking it provides some information
I would expect the Delivery Office to have done this
despite tracking an item. if you physically cannot lay your hands on it. what does the tracking number change?

Ames

custardy wrote: »

all its except charges are now held for 18 days

Just a quick point about that, they send it back on day 18, so it's only really 17 days, 16 when you take off day one when it can't be collected (as you have to wait 24 hours).

SuzieSue

lilymay1 wrote: »

It doesn't make any sense for postmen to not try and deliver packages. Not only does it mean they need to carry them around with them, it also means an extra trip back to the office/depot at the end of their round.

It's because they haven't got the packages with them. Only certain employees can deliver packages (they have to be security checked or something), so if the postman posting the card isn't one of those employees, then he just posts a card through.