Add your feedback on energy supplier Sainsbury’s Energy

therealgiblet

lucy_w86 wrote: »

I am looking into switching to Sainsburys and wanted to know peoples thoughts / experiences. Thanks

Wow.

Really wow.

mra1984

there are so many complaints on here, I really can't believe that MSE or British Gas are not putting any resources behind this. Somebody said above that you can email to cancel out of the switch because of the problems. So I did this and got some weird automatic response from a 'feed in team'? saying all of these response times for different issues. I mean it's just so ridiculous. I am actually thinking how this will ever get sorted.

Should I cancel my direct debit? That might make things worse if they cut my discount at some point. Just no idea what to do.

:mad::mad::mad::mad::mad::mad::mad:

mra1984

I am also looking into executions on a Sunday...

therealgiblet wrote: »

Wow.

Really wow.

greeneyedlad

therealgiblet, Iv just spoken to sainsburys about my own shambolic switch & they said it would be at the managers discretion that is dealing with my complaint!
Where/who told you they agreed to waive the exit fees please??

_Kismet

From now on I will be avoiding British Gas and any other fronts they may be using.

I've experienced similar problems as other posters to this thread:

• SE claim that the switch was completed 4th March but OVO confirm that OVO electricity account is still active.
• SE asked only for a GAS reading even though both gas and electricity are being switched.
• -So that's probably why switching of the Gas supplier went through fine while the Electricity is... stuck.
• Have repeatedly given SE gas and electricity meter readings - at least 3 times now.
• Called SE. SE blames "data flows" and teething problems with the new 2-week (hahahaha :rotfl:) switching process
• Called OVO immediately after and they confirm they are awaiting a final reading for Electricity from SE
• = So if there is a problem with "data flows", then it's on SE's end

SE might be the lowest cost but I question if they really are the better deal, when customer service and communication is so bad. I've switched supplier before and never has it been such a shambles as it has been for this switch to Sainsbury's Energy.

Even if I were to ignore how long it's taken (13/02/2015: "Welcome to Sainsbury's Energy" letter) and put it all down to faith that all was going well, I'd still want to be kept in the loop - as a courtesy, if nothing else. So my biggest complaint is the lack of communication. The delay might not be such a big deal if I knew what was going on.

On a side note, the guy I spoke to when I called SE this afternoon seemed to really like the sound of his own voice because I could not get a word in edgeways. I wanted to have my concerns heard and addressed, not receive a lecture on the behind-the-scenes intricacies of the new switching process. Until now, switching supplier has always gone smoothly for me and I haven't had to care what was happening behind the scenes ("it's the data flows!").

MSE_Dan_L

greeneyedlad wrote: »

therealgiblet
Where/who told you they agreed to waive the exit fees please??

Due to the problems and delays in switching, Sainsbury's Energy has agreed to waive the exit fees attached to the tariff if you want to switch away. Sainsbury's has told us that all agents have been briefed on this, so it is disappointing to hear that you've been given incorrect info. We'll get this escalated with it.

To cancel, you should be able to, just call Sainsbury's Energy on 0800 294 0193 or email MSECollectiveswitch@sainsburysenergy.com with the subject line MSE Cancellation. If you decide to email, please include your account details if you contact it this way.

_Kismet

MSE_Dan_L wrote: »

Due to the problems and delays in switching, Sainsbury's Energy has agreed to waive the exit fees attached to the tariff if you want to switch away. Sainsbury's has told us that all agents have been briefed on this, so it is disappointing to hear that you've been given incorrect info. We'll get this escalated with it.

To cancel, you should be able to, just call Sainsbury's Energy on 0800 294 0193 or email MSECollectiveswitch@sainsburysenergy.com with the subject line MSE Cancellation. If you decide to email, please include your account details if you contact it this way.

Thanks Dan.

So it would be possible to completely reverse a switch if (according to Sainsbury's Energy) a dual fuel switch to them is complete but in actual fact only Gas has successfully been switched?

I would not have to wait for Sainsbury's Energy and/or my old supplier to confirm that both Gas and Electricity have successfully been switched?

alanskio

An update on my previous post Re: Meter readings and swopping to Sainsbury energy. Had a phone call back after I was on their website checking tariffs etc against my Aug 2015 fixed British Gas. Phone call started by saying they could see that I was interested and recommended a cheaper tariff - all that saving - wont find a better deal for next 12 months etc.... Said I'd think about it having read so much negative comments on the Energy Saving forum, but Uswitch, Moneysavingexpert etc ALL say theirs is a good cheaper deal. Made complaint to British Gas selling services cheaper through their Partner Sainsbury's only to be told I WAS on the cheapest tariff with them and worked out "project next 12 month cost) and compared favourably to stay with them till August - and that is where I am remaining, despite being £463 in credit as awaiting till the 20th this month for them to take 3 month Smart Meter reading to generate a bill. I hate being told lies or the Truth being twisted.


I shall be researching "in depth" and avoid this kind of price fixing and "small print" catches from these providers.


Good luck in finding your ideal tariff.

MSE_Dan_L

_Kismet wrote: »

So it would be possible to completely reverse a switch if (according to Sainsbury's Energy) a dual fuel switch to them is complete but in actual fact only Gas has successfully been switched?

I would not have to wait for Sainsbury's Energy and/or my old supplier to confirm that both Gas and Electricity have successfully been switched?

Rather than reversing a switch, with energy once the switch has passed the cooling off date, you'd need to submit a new switch (either to a new supplier or your previous suppler - whichever route your choose). So in theory, as long as you provide the correct supply numbers (MPAN and MPRN), you shouldn't need to wait to go ahead with this.

If you're unsure who is actually supplying you right now, you can call a couple of numbers to confirm. Details are at the link below under 'I don't know who my existing supplier is'.
https://cheapenergyclub.moneysavingexpert.com/faq#existingsupplier

Vortigern

MSE_Dan_L wrote: »

Rather than reversing a switch, with energy once the switch has passed the cooling off date, you'd need to submit a new switch (either to a new supplier or your previous suppler - whichever route your choose). So in theory, as long as you provide the correct supply numbers (MPAN and MPRN), you shouldn't need to wait to go ahead with this.

I'm still waiting for SE to agree meter readings with Ovo, and for Ovo to refund around £400 credit balance they owe me. SE have taken their first DD payment.

If I were to follow your suggestion of switching to a new supplier, I would have 2 suppliers owing me money and a third taking money from me. It would be absolute madness to attempt a further switch.

It's time MSE brought some pressure to bear on SE :mad: