Ovo Energy Reviews: Give your feedback

teddysmum

Today,after seeing another post, I did a check on my present Npower fix, compared to the new one announced today and our bill would go up by nearly 25% if we stay.


Looking on comparison sites, Npower is well down the list, but Ovo is even lower.


However, I was put off Ovo, when they said they were unable to quote me for electricity and gas as my gas usage was way above average. It was, actually quite a bit below at the time as the boiler was broken, but even a CS person agreed with the online system. A second CS did a manual calculation, which agreed with my figures, but I decided that I wasn't going to risk their lack of organisation to save about £20.

123aldon

I have been on prepay for around 20 years since , I changed to OVO due to being able to top up online and set regular top ups, my money management is better these days so I phoned OVO and asked to be put on a credit meter, they replied it could take up to two months, I have heard nothing from them, I have also emailed them, no response. So today after logging in to money saving site Martin Lewis I saw a deal from TOTO ENERGY I called, they agreed to take my custom, they use the same smart meters I also said I would like to go to a credit meter. I am now on a monthly direct debit variable tariff with discount. I have saved around 200 pounds a year. Its not the cheapest deal but its cheaper than the prepay I was on, and they had no problem taking me OFF RIP OFF PREPAY TARIF.

iansp

Despite leaving in January, and moving house, they still seem to think I am their customer, any are trying to bill me on readings based on the FIRST time I used them several years ago.They are refusing to give me back the £800+ quid sat in the account(!)

Never again - I advise, do not touch OVO with a bargepole.

Consumerist

iansp wrote: »

Despite leaving in January, and moving house, they still seem to think I am their customer, any are trying to bill me on readings based on the FIRST time I used them several years ago.They are refusing to give me back the £800+ quid sat in the account(!)

Never again - I advise, do not touch OVO with a bargepole.

Unfortunately, our glorious "regulator" has ensured the energy suppliers hold all the cards when they have our money.

I assume you have already started Ovo's complaints procedure. It's a painfully slow process via the Ombudsman but that's about all that is available after the 8-week wait.

Ovo, of course, is meanwhile laughing it's head off - all the way to the bank.

iansp

Emailed them again today- cced in the Chief Exec and cited the words 'complaint' and 'ofgem'.
Had an email and a call from them by 5pm.

Amazing isn't it?

Bellety

I have left Ovo now. But had such a bad experience with customer service, I wanted to complain somewhere.
The reason I left was because they wanted to increase my monthly payments to an unacceptable, unreasonable amount as we were coming into spring. No rational discussion on phone, just formulaic responses.
Since then had on going problems with how much I owe them based on wrong gas meter reading. Again formulaic responses, an immediate assumption I was wrong.
Threatened with debt collectors for gas. They still owe me refund for electric!
Finally agreed it was a mistake and blamed it on administrative error!!! No direct apology from customer service person even though they kept saying black was white.
Left me feeling very angry.

Archie_Jnr

I was with Ovo for just over a year in 2015/2016. The switch to them went smoothly and their customer service always answered quickly. Their mobile site for submitting readings is better than most and they require monthly readings. They did almost triple my direct debit over the winter until I called them and asked for a more reasonable debit. Would use again.

Swami_Trinel

I agree with a previous post that said OVO tend to take switching personally.
Several statements I received were incorrect, but amended swiftly and any emails were always responded to rapidly.
When I switched Gas took four months longer to finalise than electric. My full DD amount continued to be taken (as well as DD from my new supplier).
Now I'm owed almost £200 and the response to emails has slowed considerably.
If anything this has taught me to manage my DDs in the last three months of a fixed term.

Consumerist

Swami_Trinel wrote: »

. . . Now I'm owed almost £200 and the response to emails has slowed considerably.
If anything this has taught me to manage my DDs in the last three months of a fixed term.

Spring is a good time to ask for credit refunds to avoid potentially excessive credit balances. To avoid their nasty little trick of continuing to collect DDs, you might consider cancelling them yourself once the new supplier has confirmed the switch.

Dird

Their email CS is becoming a bit disappointing as we continue our epic showdown. Telephone CS remains great though. Nearing the end of my 2nd year with them