Eon energy reviews: Give your feedback

brewerdave

Raxiel wrote: »

Just noticed the Fixed 1 year and Saver 1 year tariffs have disappeared, only the SVR and 2 year fix available now.

Something new coming or has E.ON just gone off one year fixes for now?

After reading their results this a.m I'm surprised that they haven't withdrawn all their tariffs bar the SVR !!:eek::eek:

Former_E.ON_Company_Representative:_Malc

brewerdave wrote: »

@Malc -re post#907 -don't think he HAS registered a complaint -looks like he got the run around on the phone.

It should've been registered brewerdave. As soon as dissatisfaction is mentioned, advisors must raise a complaint even if they can't resolve it and need to hand it off to a specialist. Not doing this breaks industry rules and has consequences for both the company and advisor. I suspect the wait was a delay connecting to the right Complaint Manager.

Happy to check, though. I'll add a bit to my reply to jlfan.

Thanks brewerdave.

Malc

Former_E.ON_Company_Representative:_Malc

Raxiel wrote: »

Just noticed the Fixed 1 year and Saver 1 year tariffs have disappeared, only the SVR and 2 year fix available now.

Something new coming or has E.ON just gone off one year fixes for now?

Hello Raxiel.

We removed the E.ON Fixed 1 Year Saver version 7 from sale last Tuesday when we announced the impending increase to our standard variable prices. At the same time, we released a new 2 year fixed tariff. This is the E.ON Fixed 2 Year version 10. As you say, this leaves us with the standard tariff and the 2 year fix as the only products currently on sale through our website.

Not aware of any replacement tariffs yet but, as you know, Helena and I are told at about the same time as they're made public. Our website is the best place to check what's happening.

Malc

Former_E.ON_Company_Representative:_Malc

brewerdave wrote: »

After reading their results this a.m I'm surprised that they haven't withdrawn all their tariffs bar the SVR !!:eek::eek:

If you're interested brewerdave, I'm sure there'll be something about these results on our website soon. Not sure when as the website's currently being upgraded with the latest changes due to go live tomorrow.

Malc

jlfan

E.ON_Company_Representative:_Malc wrote: »

Morning jlfan and thanks for the kind words. They're appreciated. Sorry, though, that you received such poor advice when you phoned and had to wait so long to talk to someone.

From the dates given, you're well within the Price Protection window and, as such, will stay on the cheaper prices up to the supply end date. This is usually done automatically but I suspect the gas leaving quite a time after the electric has caused the issue as it looks like it wasn't picked up this way. Don't worry, all this means is the adjustment needs to be handled manually rather than automatically.

You're right to have opened a complaint. The Complaint Manager will be able to talk to the area looking after manual adjustments so this can be sorted.

Sorry again for the wait and for the exasperation we caused. Let me know what happens with the complaint jlfan. Happy to take a look and see where we're at if you need me to.

Malc

Hello Malc that's very kind, I will take you up on your offer to check. And to brewerdave for his input. I have been out all day today and just catching up now.

So, I haven't heard anything today from E.On about the complaint.

However, in fact HOWEVER (!) I just logged onto E.On to see they have now done an estimated final bill for the electricity with an inflated estimated reading and no change to the gas bill I spoke to the chap about when I logged my complaint. Arrrggghhhhh!

Anyway I don't really know what to do now, I suspect the account is closed and I will get my refund, but I think it is about £35 short of what it should be due to the overcharges on the gas and over estimate on the electric.

So despite the chap asking me what it would take to close my complaint I think he just lost me in the phone system and didn't bother to do anything else. Very disappointing.

Can you help me?

PS - Malc - my wife just told me I had a call,from a Ricardo this evening, and he wants to speak to me tomorrow, so maybe I spoke too soon re the complaint - maybe he has the magic wand to sort all this out...so I won't bother you for now. Will let you know how it goes as you say. Thanks again.

Former_E.ON_Company_Representative:_Malc

jlfan wrote: »

Hello Malc that's very kind, I will take you up on your offer to check. And to brewerdave for his input. I have been out all day today and just catching up now.

So, I haven't heard anything today from E.On about the complaint.

However, in fact HOWEVER (!) I just logged onto E.On to see they have now done an estimated final bill for the electricity with an inflated estimated reading and no change to the gas bill I spoke to the chap about when I logged my complaint. Arrrggghhhhh!

Anyway I don't really know what to do now, I suspect the account is closed and I will get my refund, but I think it is about £35 short of what it should be due to the overcharges on the gas and over estimate on the electric.

So despite the chap asking me what it would take to close my complaint I think he just lost me in the phone system and didn't bother to do anything else. Very disappointing.

Can you help me?

PS - Malc - my wife just told me I had a call,from a Ricardo this evening, and he wants to speak to me tomorrow, so maybe I spoke too soon re the complaint - maybe he has the magic wand to sort all this out...so I won't bother you for now. Will let you know how it goes as you say. Thanks again.

You're welcome jlfan. Happy to help.

The estimated electricity bill could've come about for a couple of reasons. We might've received readings from the new supplier via the third party (Data Collector). These will be shown as estimated as they're not from you or a meter reader. If this is the case and the third party has amended the readings, both we and your new supplier will use the same readings to open and close our respective accounts. This makes sure the same energy is only charged once.

These readings can be challenged through an industry wide process known as an Agreed Readings Dispute (ARD). Provided, that is, the difference is greater than a set threshold of 250 kWh. If below this threshold, the readings will stand. Totally understand this means paying one supplier for more kWhs than expected but it's balanced out by paying the other for less.

Alternatively, if we're still waiting for readings from the new supplier, it could be we've automatically raised this estimate. Don't worry, if this is the case, we'll issue a revised final bill once we receive verified readings from the third party.

Sorry to speculate jlfan but hope it's of help. You know where I am if you need me.

Malc

garysprake

Applied to switch my electricity supply to eon from sse through this site. Received a welcome e-mail from eon which had the wrong address and an incorrect standing charge.
Telephoned them to point out the errors but gave up holding after 25 minutes so cancelled the switch by e-mail.
Complete waste of my time.

Raxiel

garysprake wrote: »

Applied to switch my electricity supply to eon from sse through this site. Received a welcome e-mail from eon which had the wrong address and an incorrect standing charge.
Telephoned them to point out the errors but gave up holding after 25 minutes so cancelled the switch by e-mail.
Complete waste of my time.

E.ON discount the standing charge for each fuel by £35 a year if you pay by direct debit, so if the ST was about 9.5p more than you were expecting it may be related to that.

Floozie

Don't know if I am on the correct thread but will try here as it relates to Eon. I received an emial from them saying my meter is being phased out and I need to have it changed to a smart meter which I do not want. Do I have to change my meter or are they just using bully boy tactics?

Cardew

Floozie wrote: »

Don't know if I am on the correct thread but will try here as it relates to Eon. I received an emial from them saying my meter is being phased out and I need to have it changed to a smart meter which I do not want. Do I have to change my meter or are they just using bully boy tactics?

Smart meters are NOT mandatory - yet!