Eon energy reviews: Give your feedback

vm2pensioner

I've just received an email from E.on telling me it's time to switch and providing a link to get a quote based on my existing account. However the quote for the two tariffs recommended only shows annual cost and nowhere can I find the actual unit rate or daily charge. No one answers the phone and the web chat is unavailable. Why do they makes things so difficult? It seems the only way to get actual tariff rates is to go to a comparison site - and then you get information that shows other providers are cheaper. Another customer deserting E.on then!

razord

vm2pensioner wrote: »

I've just received an email from E.on telling me it's time to switch and providing a link to get a quote based on my existing account. However the quote for the two tariffs recommended only shows annual cost and nowhere can I find the actual unit rate or daily charge. No one answers the phone and the web chat is unavailable. Why do they makes things so difficult? It seems the only way to get actual tariff rates is to go to a comparison site - and then you get information that shows other providers are cheaper. Another customer deserting E.on then!

If you're on their "Find our best deal for you" site, you jut need to expand the "Tariff Information Label" at the bottom of each tariff to find out all the details.

vm2pensioner

razord wrote: »

If you're on their "Find our best deal for you" site, you jut need to expand the "Tariff Information Label" at the bottom of each tariff to find out all the details.

Thanks - eventually manage to find a tab by another route.

Stageshoot

Switched from Eon to RobinHood on 7th Jan

RobinHood were great all set up easily and quickly.

Eon are a pain, keep telling me they are still Supplying Gas and only Electric was switched to RobinHood,

RobinHood have confirmed on supply with them for Both.

Had to stop DD with Eon as over £150 in Credit, Now Eon are writing saying as DD cancelled they have changed my gas to a more expensive standard rate.

Tried phoning Eon again today, 1 hour on hold no joy getting through.

Eon were great when a customer but cant seem to handle this basic switch.

Going to leave it now in their court, Am paying RH and have proof so if Eon want to take it further they can

pineapple

I have to say I have always found Eon to be great. Plus it's been a breeze to manage my account online. But I used to say that about another provider till it came to switching.
I think it's when making any sort of change that the cracks show.

Former_E.ON_Company_Representative:_Malc

fredandwilma wrote: »

Forthcoming, Site closed for maintenance :-

Morning fredandwilma.

That's right, our website won't be available between the times you mention. This is the first part of the website changes I've been banging on about. When it's available again, there'll be a new header, footer and menu. The aim is to make navigation easier. There's more to follow.

Hope the changes are to your liking. I'm sure you'll let me know if they aren't.

Malc

grumpycrab

"Our website will be down for maintenance from 11pm on 1 February until 8am on 2 February. Account login won’t be available, but our live chat and phone lines will be open from 8am."

Doesn't quite make sense does it? Unless the 8am "back up" time is a little optimistic.

youravinalarrrf

molerat wrote: »

They obviously don't care that I am leaving. I have been asked for a read for my regular bill and I have submitted one (twice) but the caption still stays at the top of the page, it will not update my account balance and a bill is not being produced. They must have been notified I am leaving but not a peep out of them, no sorry you are leaving e-mail or message on the account.

E.ON_Company_Representative:_Malc wrote: »

Sorry to lose you molerat and I'm sure we'll be in touch soon.

With all switches, there's a period where the losing supplier can object to the move. We usually contact leaving customers after this time. Unless, that is, you've opted out of marketing contact. The timing depends on whether or not your chosen supplier has signed up to Faster Switching (about two and half weeks).

Sounds as though your new supplier has been in touch. At this point, your account will be locked down so no changes can be made. From what you say, looks like this has happened.

Sorry again to lose you but understand why.

Malc

Malc,

I'm in exactly the same situation as molerat and others but something's not right with your reply above.

You are the losing supplier in this instance and no doubt EON immediately does the necessary checks by computer to see if has any reasonable grounds for objecting to the switch so why hasn't the "Sorry You're Leaving" email been sent out immediately these cursory checks are completed?

Crucially it's the only part of the switching process which confirms to the customer that the new supplier has been in touch with the existing supplier and the switch is proceeding.

Just a minor point but as far as I can see once those cursory checks to see if you have grounds to object to the switch have been completed the "Sorry You're Leaving" email should be sent out immediately. It's totally irrelevant whether the new supplier has signed up to faster switching or not as it makes absolutely no difference.......or am I missing something?

Former_E.ON_Company_Representative:_Malc

vm2pensioner wrote: »

I've just received an email from E.on telling me it's time to switch and providing a link to get a quote based on my existing account. However the quote for the two tariffs recommended only shows annual cost and nowhere can I find the actual unit rate or daily charge. No one answers the phone and the web chat is unavailable. Why do they makes things so difficult? It seems the only way to get actual tariff rates is to go to a comparison site - and then you get information that shows other providers are cheaper. Another customer deserting E.on then!

vm2pensioner wrote: »

Thanks - eventually manage to find a tab by another route.

razord wrote: »

If you're on their "Find our best deal for you" site, you jut need to expand the "Tariff Information Label" at the bottom of each tariff to find out all the details.

Hello vm2pensioner and sorry you had difficulties finding prices on our website. Excellent advice from razord. Thanks razord.

As explained, prices for each tariff can be seen through the Quote Tool by opening 'Review' and expanding the 'Tariff Information Label.' Also, to compare with current products, existing online customers can see their prices by going through the tariff name on the right hand side of the first page when logged in.

On the email we sent, prices for the two tariffs highlighted can be seen by scrolling down to the tariff information section below the annual costs.

Sorry you're leaving and for the difficulties contacting us.

Malc

Former_E.ON_Company_Representative:_Malc

razord wrote: »

If you're on their "Find our best deal for you" site, you jut need to expand the "Tariff Information Label" at the bottom of each tariff to find out all the details.

Spot on razord. Thanks for posting that.

Malc