Eon energy reviews: Give your feedback

Former_E.ON_Company_Representative:_Malc

Hi Jackthedog

Glad we've been looking after you. Thought it might help if I posted a bit of information about our collective switching schemes.

They're standalone tariffs offered exclusively through third parties and subject to fairly strict guidelines.

The one you mention in particular is offered only through MSE's Cheap Energy Club from 28 October 14 to 6 November 14.

Only those who've registered for the collective switch through the Cheap Energy Club can move to this tariff.

Once registered, MSE will contact customers directly. We won't have any contact during the initial sale as this would be against current industry regulations.

Neither would we be able to link this standalone tariff with our existing products. Again, this would be against the rules.

Hope this is of interest Jackthedog.

Malc

Jackthedog

Interesting response Malc

So I guess I could benefit but it just seems an odd way of doing things....So for me as a customer of Eon to switch to a beneficial tariff through this I would have to effectively switch supplier from Eon to Eon!

I assume then that I will gain the full benefits ie cashback etc from the switch because I am a new customer....? In any case would it effect my current account especially my position with direct debits etc with yourselves or would it be seen as a totally new account...

Former_E.ON_Company_Representative:_Malc

Hi Jackthedog

No, you won't need to change supplier only the product. You will, though, need to go through the collective switching scheme with MSE's Cheap Energy Club. We can't do the change for you as this would be against industry rules.

We won't be involved until this part has been completed. After this point, it'll be business as usual as far as customer service issues are concerned. This will include anything to do with your existing account like the Direct Debit.

Other than a new tariff, there'll be no effect on your account. This will continue as now.

For questions about the product switch itself, including cashback, please contact MSE.

Hope this helps point you in the right direction Jackthedog.

Malc

Jackthedog

Thanks for that quick response .... I may well give it a go ..

Former_E.ON_Company_Representative:_Malc

You're welcome Jackthedog. Glad to help.

Malc

warmy

Hi I too had the email about the Mse collective switch. I'm in the process of switching to you and supply goes live next week the Mae collective switch is actually cheaper than the tariff that I'm going on I think it's v9 .would I be able to go onto the Mse collective switch if I filled in my details on the cheap energy clubs website? Hope this makes sense thanks

Former_E.ON_Company_Representative:_Malc

Hi warmy

Yes, you can move to another tariff. There's no exit fee when switching between E.ON tariffs so you can change product without penalty.

To apply for the E.ON MSE 1Year Collective Switch tariff, though, you'll need to go through MSE's Cheap Energy Club.

This tariff is offered only through this route and is available up until 6 November 14.

Only customers who've registered for the collective switch can move to this tariff.

During the initial sale, we don't have any involvement at all. This is handled by MSE.

Hope this helps warmy.

Malc

warmy

Thanks Malc if I put through the switch now with mse cheap energy club collective tarrif would that effect the switch that I have done previous ie v9 tarrif which commences with eon on the 6th November?

cobra

Hi Jackthedog / Warmy /others

Did you manage to make the switch from E-On to E-On?

I’m also in the process of doing the same.

However I received the following email from E-On:

Why not give us a call so we have a look at tariffs for you ? We have just launched E.ON Fixed 1YR V12 which could save you over £200 a year. This tariff is likely to be very popular and can be withdrawn at any time.
As you see they’ve started a new tariff yesterday called ‘E.ON Fixed 1YR V12’.

They’re saying they can save me ‘over £200’.

When I’d put my estimate usage on ‘MSE Cheap Energy Club Collective Tariff’ they said ‘Hurrah! You could save £296 a year! plus cashback of £30.’

I find this really strange that without leaving E-On I can make a considerable saving !!!

warmy

Hi cobra I have not made the switch from eon to eon as my supply with eon starts next week my starting tarrif is the 1 year fix v9 but when I looked at the mse collective switch it said that it was cheaper than the tarrif I'm starting next week.with regards to v12 in my area it's more expensive hope this helps