Eon energy reviews: Give your feedback

However

Hullo Malc. Thanks for responding. I appreciate that.


Overnight I've received a Revised Bill (rather quicker than the seven days I was told it might take!) and now it has got the correct initial meter reading. So - phew - that's now sorted.


But now I see that the reading I gave when I switched from V14 to V15 at the end of January and which you used in the original bill, has now been replaced by your own estimate! Strangely, it's in your favour, not mine. It may be only pennies (70p to be precise), but, saints preserve us, it's me who has to check the bill in detail for accuracy, it's me who has to spot the discrepancy, it's me who has to check what the online meter reading history says (it still has MY reading, even though you've now said it was the Meter Reader's), and it's me who has to work out whether it's costing me pennies or pounds to see whether I have to complain yet again. I shouldn't have to do this.


If you've got the old and the new Billing Systems operating in tandem because of your technical problems, at least get the data consistent across them when dealing with these one-off situations. Otherwise, I am left fearing another mess-up next Bill time, and surely you don't want unhappy bunnies like me repeating my tale of woe at every opportunity over the next three months? Give me cuddles, or better still, fifty quid to alleviate the stress caused by all this.


What next? Ah! This morning the Meter Reader came, and his name wasn't Rita...

Former_E.ON_Company_Representative:_Malc

Hengus wrote: »

Thanks Malc. I received an e-mail from E.oN yesterday telling me that my gas switch went through on the 11th. My old supplier says that it hasn't had any confirmation or meter readings as my supply is via an IGT and this can take up to 6 weeks. Conversely, three weeks on, I have received nothing from E.oN about my electricity switch but I received final billing for electricity from my old supplier yesterday. I now have a bet on that there is going to be a dispute over opening and closing meter readings.I can think of no other business sector that would be allowed to get away with such slow and antiquated business practices.

Hi Hengus and thanks for letting me know. Glad we've emailed you. IGT sites do take longer. Sorry, I didn't think to mention this.

Hopefully, all will be well with the electricity readings. If not ,don't worry, we can use the Agreed Reads Dispute (ARD) I mentioned to Rewtday on post 222. Provided, that is, the difference is above the threshold of 250 kWh for electricity. The main thing is to make sure our opening and your old suppliers closing readings are the same.

If below the threshold, we'll work out the difference in cost between our prices and those you were paying. Provided it's in your favour, we'll make good the difference. There's no way you'll miss out.

Hope this is of interest Hengus.

Malc

Former_E.ON_Company_Representative:_Malc

MABLE wrote: »

I supplied my meter readings online on the 21 Feb and just phoned
E.on and confirmed all received. Also the customer service from the guy i spoke to was excellent and very friendly. Well done!

Great news Mable and thanks for letting me know.

Malc

Former_E.ON_Company_Representative:_Malc

mikk wrote: »

Anybody know when low rate energy kicks in on "eon energy plan" I was formerly on Economy 7. I am using very little but getting big bills. I a need the info' for a monitor. I believe for a meter test a £93 deposit is required-is this refundable?

Hi mikk

There's a few things that come to mind that might help. Hope you don't mind if I ramble on a bit.

The times Economy 7 meters switch between the peak and off peak rates depends on the region and the make of meter. We'll be happy to let you know these times. Please phone the number on your bills or drop an email to the address in my Profile if you prefer.

You say you were 'formerly on Economy 7.' Do you mean you were on a two rate Economy 7 tariff but switched to a single rate tariff or has the meter been changed to a single rate?

To benefit from multi rate meters like Economy 7, a significant amount of electricity needs to be used during the cheaper off peak times. This is because peak usage is charged at a higher rate than with a single rate tariff. Again, the actual amount depends on the region as prices differ across the country.

Let us know if you do have a two rate meter and are on an Economy 7 tariff but aren't using enough at night to benefit. We can quickly switch you to a single rate tariff. Don't need to change the meter. All we do is add the two readings together and charge as a single rate. Alternatively, if you've registered with our website, you can do this online.

The £93 you mention will be the cost of a check meter. This is payable in advance but will be refunded in full if the meter is faulty. The check meter will be installed alongside the existing meter and left in place for a week or two to check the accuracy of the existing meter.

Many of the check meters we fit confirm the existing meter is ok and customers finish up paying for something that isn't faulty. To try to avoid this, it's always best to check the ongoing usage first. I'd take regular meter readings at different times of the day. Start reading it daily for a week, then weekly for a month and then monthly. Take readings with different things turned off. If possible, turn the power off completely and see if the meter's still moving.

I do understand the concern increasing bills can cause. Sorry if this sounds obvious but a great way to cut these bills is by using less. Taking meter readings as above is a good way of understanding the usage and really helps customers cut back. We'll be happy to help with this. Talk to us about ways to save money by saving energy. There's quite a lot of energy saving tips on our website too. When you've a minute, have a look at the Saving Energy pages. Might help.

Thought I'd mention a few other ways to help with savings. You say you're on Energy Plan. This isn't our cheapest tariff. There are others available that might save you a bit. Full details are on our website. I'd pop your usage in kWh on to the independent comparison sites. These'll list many more tariff options both with us and with the other suppliers.

Make sure bills are always to accurate meter readings. This stops catch up bills causing sudden shocks. If we do send an estimate, let us have readings and we'll re-bill straightaway.

Paying with a Monthly Direct Debit will give you cheaper daily standing charges. This can save up to £35 per fuel per year. There's also a discount of £5 per fuel per year for registering with our website for paperless billing. Opting in to our Rewards scheme will let you earn up to 1500 points per year. These can be exchanged for either Tesco Clubcard points or High Street Shopping Vouchers, whichever you prefer.

Sorry for going on a bit mikk but hope this is useful. Let me know if you need any more advice as happy to help.

Malc

Former_E.ON_Company_Representative:_Malc

However wrote: »

Hullo Malc. Thanks for responding. I appreciate that.


Overnight I've received a Revised Bill (rather quicker than the seven days I was told it might take!) and now it has got the correct initial meter reading. So - phew - that's now sorted.


But now I see that the reading I gave when I switched from V14 to V15 at the end of January and which you used in the original bill, has now been replaced by your own estimate! Strangely, it's in your favour, not mine. It may be only pennies (70p to be precise), but, saints preserve us, it's me who has to check the bill in detail for accuracy, it's me who has to spot the discrepancy, it's me who has to check what the online meter reading history says (it still has MY reading, even though you've now said it was the Meter Reader's), and it's me who has to work out whether it's costing me pennies or pounds to see whether I have to complain yet again. I shouldn't have to do this.


If you've got the old and the new Billing Systems operating in tandem because of your technical problems, at least get the data consistent across them when dealing with these one-off situations. Otherwise, I am left fearing another mess-up next Bill time, and surely you don't want unhappy bunnies like me repeating my tale of woe at every opportunity over the next three months? Give me cuddles, or better still, fifty quid to alleviate the stress caused by all this.


What next? Ah! This morning the Meter Reader came, and his name wasn't Rita...

Hi However and thanks for replying.

Glad the revised bill has the right start readings but disappointed the tariff change reading hasn't been used. I think I know what's happened here. We've billed straight through from the start reading to an up to date reading and ignored the tariff change reading. Doing this means the system automatically estimates an interim reading for the tariff change. This is wrong and can soon be put right. We'll either re-bill again or refund the difference.

Going forward, billing will follow on from here. You'll be able to use the online service to give us meter readings and even issue your own bills if you wish. This is through Real Time Billing. Once logged in, pop in the meter readings and you'll have the option of seeing what balance would result or actually issuing a bill.

Given your experience and if you haven't already done so, make sure there's a complaint raised. A Resolution Manager will look after the complaint including passing it to our Resolution Reviewers if you're unhappy with their actions. The Reviewers will look at the complaint from both your point of view and ours to see if anything could've been done differently. If, after 56 days or where we've reached deadlock, you remain unhappy you can refer the case to the Ombudsman for an independent review.

Sorry again for all the hassle. Drop an email to the address in my Profile if still not resolved. Can't promise any cuddles but happy to take a look. Might see if Rita or any of her friends from Sgt Pepper can step in.

Malc

Pimms16

Hi

Just wanted to warn anyone switching to E.on. I instigated a switch through the Cheap Energy Club (have done so before with no probs whatsoever). Had a letter from E.on stating my new DD would be £56 for both fuels. I called them as whilst a lovely low figure it was way below what I knew I realistically needed to pay. Was told it was a good job I rang as the switch was not going ahead. I can't remember who I was told was at fault but it wasn't E.on.......

I needed to start the process again. So I did. Only prices had dropped further so am now in process of switching to Sainsburys. :T However today I fortunately noticed that E.on have taken a DD of £ 56.50 from my acc. Was fuming! Have been told it will be back in my acc in 5-7 working days. It had better be. grrrr:mad:

katonia

i switched to eon when I had moved had used the switch through this site but never heard another thing! I am on quarterly bills as was told was not allowed a monthly plan also lost out on the warm home discount as had closed! but apart from that bills pretty good so far

OrangeBunny

I swapped to EON as the MSE Cheap Energy Club comparison stated they offered the Warm Home Discount. When I asked to apply, I was told the applications had closed, and I would not have been eligible.
Other people on this forum were similarly affected, and I felt as though they had my custom under false pretence as I'd emailed them to enquire about the discount as soon as I filled in the application, but they did not reply within the two week cooling off period.
However, I found a link to the application form, and was also sent one from MSE, though EON remained so insistent that I wouldn't be eligible, that I signed up with another company who were still accepting Warm Home Discount applications.
A few weeks later, I received a letter telling me my Warm Home application had been accepted by EON, but too late to stop the transfer.
I found EON's customer service staff to be clearly ill informed, as well as being downright rude. They are very slow to reply. There is no direct contact email, so correspondence has to be conducted via a form on their website.
They might be cheap, I also found them to be nasty!

MABLE

I signed into my account today and see the start figures has now appeared and my former supplier has already billed me. However I
inputed my present meter reading today and thought I could produce a virtual bill online. This was not case and said unable to produce a bill.

Any idea Malc?

Former_E.ON_Company_Representative:_Malc

Pimms16 wrote: »

Hi

Just wanted to warn anyone switching to E.on. I instigated a switch through the Cheap Energy Club (have done so before with no probs whatsoever). Had a letter from E.on stating my new DD would be £56 for both fuels. I called them as whilst a lovely low figure it was way below what I knew I realistically needed to pay. Was told it was a good job I rang as the switch was not going ahead. I can't remember who I was told was at fault but it wasn't E.on.......

I needed to start the process again. So I did. Only prices had dropped further so am now in process of switching to Sainsburys. :T However today I fortunately noticed that E.on have taken a DD of £ 56.50 from my acc. Was fuming! Have been told it will be back in my acc in 5-7 working days. It had better be. grrrr:mad:

Hi Pimms16 and welcome to the Forums.

Sorry for the late reply and for taking the Direct Debit payment even though you didn't switch to us. As we're returning the money to your bank through the Direct Debit arrangement, I'd expect it to be in your account now. Drop an email to the address in my Profile if it isn't. I'll be happy to look into it for you.

Malc