Eon energy reviews: Give your feedback

Rewtday

I have recently switched from Ovo tp Eon, infact the switching is still not complete and has been ongoing since early December.[FONT=&quot] Originally I tried to give the 22/12/2014 reading on their website but it was not working. So I phoned E.on up on 22/12/2014 and gave the reading over the phone and was assured that the reading would be used and my account with E.on would run from 23rd December. Later I was able to give a website on 2/01/2015 which they then used as the 22/12/2014 reading. eventually this was sorted and correct reading given. However, Ovo had not had the reading validated by Eon so that they could close my Ovo account. I am now owed hundreds of pounds by Ovo due to to both taking Direct Debits during this time. I wonder how many have had similar experiences of an inefficeint switch over! E.on have now contacted me to say they have agreed the switch over meter reading and I should now get my final Ovo bill and refund, I have heard nothing from Ovo!!![/FONT]

elizabeth2015

Yes it looks like Eon have some problems with their website recording/registering/showing meter readings. Doesnt exactly inspire confidence at the start of a switch over. I shall be keeping a close eye on things and chasing up if things arent going according to plan. No wonder so many people dont want the hassle of switching

frank777

Switched to E.ON recently - simple important information to follow that's not indicated on your online account or their website
Courtesy of the E.ON company Representative:Malc :beer:
We can accept readings 5 working days either side of the expected start date (this will be in the Welcome Pack). Readings received outside of this period won't be used. Instead, we'll use estimates based on the past reading history for the property''

Don't be fooled by the confusing dates, requests made for meter readings on your online account

In case of emergency 0345 301 4905 is the number for the "readings team"

imalreadyamember

Switched in first December Mass switch from British Gas Quarterly cheque to Eon Monthly DD. A lot cheaper. It has taken three months to get the gas bill, which was paper. I paid by cheque. Next day another, larger gas bill. I paid the difference via their website. Then I get an email for a new DD which will not be £68pcm, (the agreed amount), but £110pcm. Sadly that is more than I have ever paid British Gas. If, today or tomorrow, they do not lower their DD sights then I shall have to go elsewhere, even back to British Gas, (because some of the cheaper firms have terrible ratings and that means they may well be a lot worse than Eon). Not overly impressed.

System

imalreadyamember wrote: »

Switched in first December Mass switch from British Gas Quarterly cheque to Eon Monthly DD. A lot cheaper. It has taken three months to get the gas bill, which was paper. I paid by cheque. Next day another, larger gas bill. I paid the difference via their website. Then I get an email for a new DD which will not be £68pcm, (the agreed amount), but £110pcm. Sadly that is more than I have ever paid British Gas. If, today or tomorrow, they do not lower their DD sights then I shall have to go elsewhere, even back to British Gas, (because some of the cheaper firms have terrible ratings and that means they may well be a lot worse than Eon). Not overly impressed.

I know that this is little comfort but the amount that you pay by DD is just a credit on account. Have you provided E.oN with actual meter readings or is the increase based on an estimated usage? If the latter, then read your meters and E.oN should provide you with an updated bill. You can then check to see whether the amount that you are paying by DD is correct. Remember, the only bits of your contract that are fixed are duration; standing charges and unit price. If you use more energy than predicted, then you will pay more.

Former_E.ON_Company_Representative:_Malc

Leblanc wrote: »

Hello Malc

The last person I have been dealing with concerning my problems was April in Resolutions. April promised faithfully to send me an e-mail on the 11th February detailing how a refund would be made for the disadvantage of not being changed over to V15 despite my requesting this well ahead of closure of the offer.

It is now the evening of the 13th February and no such e-mail has been received. This is extremely disappointing because a number of EON reps also promised to phone back but never did. April said that she would be different and not let me down, but here we go again.

I telephoned EON this evening and spoke to James who said that he has left a message for April to phone me. What is the probability of this happening? Could you please ensure that either April or someone else from Resolutions, telephones me to sort this out as was promised?

Hi Leblanc

I'm really sorry promises have been broken and fully understand your disappointment. Has April or someone else within this area been in touch? If not, I'll be happy to track them down and see what's happening. Drop an email with your details to the address in my Profile if you'd like me to do this.

Sorry again we've let you down.

Malc

Former_E.ON_Company_Representative:_Malc

elizabeth2015 wrote: »

I am in the process of moving to Eon for my electricity and am hoping for a smooth transition. (So far I think 3 weeks or so).
I agree that the online process of recording meter readings isnt good. It didnt look as if it was accepting my reading and kept asking me to enter a reading; nowhere could I see any evidence that the site was working, so I emailed. Got a reply within a day or two saying it was ok, they had my reading. However, for peace of mind and to check where I was in the process I phoned Eon today. Waited about 5 minutes and then spoke to a helpful woman (with a nice clear English accent!)who again reassured me they had the readings and all was in place and should hear within another couple of weeks that the move has gone live.
Fingers crossed, and I will report back my first time experience with Eon. I've never had any problems with EDF but have switched a couple of times from them when I have found better deals elsewhere.

elizabeth2015 wrote: »

Yes it looks like Eon have some problems with their website recording/registering/showing meter readings. Doesnt exactly inspire confidence at the start of a switch over. I shall be keeping a close eye on things and chasing up if things arent going according to plan. No wonder so many people dont want the hassle of switching

Hi elizabeth2015 and welcome to the Forums.

I'm sorry you've had difficulties with our website. Sounds like we have your opening readings and will be starting your account from these. We'll send these readings to your old supplier so they can close your account and issue their final bill. Make sure our opening readings match their closing readings. This way, you'll only be charged once for the same energy.

Once up and running, you'll be able to use all the tools on our website. This includes being able to enter your ongoing meter readings.

Sorry again for the shaky start.

Malc

MABLE

I had thought about transferring my electricity to e.on but reading some of the stories on here may be best avoided.

singhini

I've been with Eon for years and switching could save me £40 a year but its not worth it (im in the system and everything's running smooth so why rock the boat)

Former_E.ON_Company_Representative:_Malc

grumpycrab wrote: »

The web site still doesn't work properly for new reads. (Despite continued assurance from our EON rep -Malc- that it "should" work now. Groan).
The answer - its best to talk - 0345 301 4905 is the number for the "readings team". Very friendly and assuring (in my experience anyway.)

Morning grumpycrab

Sorry but, as of today, I'm unable to add anything positive to my comments on 6 February above (mainly posts 192, 193 and 196).

Glad you found our advisors friendly when you phoned though. We'll continue to use this line as a work round until this issue is fully fixed. I'll update this thread once the all clear comes through from the IT bods.

Malc