Eon energy reviews: Give your feedback

Shytorque

I was with Eon from the day I moved into my House way back in 2002. I was not perturbed by the bills steadily increasing over the years, hey it's inflation right!
Having quite a decent job, each month Eon would send me a bill for about £100. I never really knew the cost of electricity and I never really shopped around. Too much hassle right?
I was encouraged to go paperless, but I had yet to buy a smart phone so kept with paper bills.
Time went on...…. I retired two years ago. Now, with a meagre pension I started scrutinising my monthly outlay.
I wanted to reduce my bills, so looked at a comparison website to see what was on offer.
With a switch of electricity provider and the installation of a smart meter, (free of charge), the new provider promised a reduction of at least £30.
As well as the new meter, I had a remote device that showed me my usage, WOW!!
It displayed my consumption was averaging about £1.30 / day.
My monthly Direct debit is now about £40..... I knew car insurance was a rip off if you didn't shop around each year, but utility providers. I am so angry with myself for those 16 years of overpayments. I don't want to work it out how much I have given them. Where do I stand? Can I recover my loss?
Cheers for any feedback Shytorque

Gerry1

Shytorque wrote: »

Where do I stand? Can I recover my loss?

Absolutely not, I'm afraid.

You haven't 'lost' anything at all, you just failed to choose the cheapest supplier. It's like complaining that your tins of baked beans from Harrods cost more than those at Lidl.

As you're quoting £££ rather than p/kWh, your next big mistake is likely to be not understanding fixed direct debits.

https://www.moneysavingexpert.com/utilities/lower-energy-direct-debits/#whatyoupay

Smodlet

Shytorque, you say you are retired so surely you must be of a certain age. I am in my 50s and was raised to take responsibility for my mistakes; I'm sure you were, too. As Gerry1 says, do you expect Harrod's to refund the difference because LIDL are cheaper? You made your choice: You chose not to look elsewhere.

We can all lament our mistakes; surely the point is to learn from them. Believe me, I could waste hours kicking myself for not finding this site before I did but what good would it do?

Watch the comparison sites, take account of exit fees if on a fixed tariff; in short, learn. One is never too old for that, right? Just be glad you have realised now how much money you could save. Have you searched this site/others to see how much more you might manage? Check out the insurance bit.

BMW51K

Switched in June 2019. The switch went smoothly, and I have received MSE cashback - as well as being on what is still the cheapest fixed rate tariff. Although I have a smart reader, as it was installed by another supplier, it is dumb and I have to submit readings each month - but at least the smart meter gives me them without my having to go outside. Eon suggested lowering my monthly direct debit, and that has worked out well so far.

Shytorque

Hey Guys, Thanks for taking the trouble to reply. I wasn't expecting much more than the answers that you gave. i quite honestly wanted to vent a little. yes I know it is my own fault not seeking a better deal sooner. It is the fact that I did not realise that the cost of kw/hr tariffs were that different. Thanks again, rant over.
shytorque

Bettie

littlewren wrote: »

I can't help you with your query, but have you heard of WEQ4U? It's an app you put on your phone, you dial the number through them and if you're put in a queue, you press a certain number for WEQ4U to keep the number active, your phone will disconnect and then reconnect when you reach the top of the queue. It's a brilliant app, I've been using it for years. I had to cancel an appt at the hospital a few weeks ago, I would have waited nearly an hour if I'd done it the normal way, but using WE4U cut it down to just a couple of minutes.

I will look into it. Sounds brilliant . Thanks ! :j

Gerry1

Shytorque wrote: »

I retired two years ago. Now, with a meagre pension I started scrutinising my monthly outlay.
I wanted to reduce my bills

I trust that you're not missing out on any other benefits and discounts to which you may be entitled, e.g. Warm Home Discount, Priority Services Register, 25% discount on Council Tax if sole occupier, etc ?

Similarly, you don't need a TV Licence if you only watch online catch up programmes (excluding the BBC iPlayer). You need a licence only if you watch or record programmes as they are broadcast on TV or if you watch via the BBC iPlayer.

Former_E.ON_Company_Representative:_Malc

SaveMeDo wrote: »

Hi


The switch seems to be going through now, I think Uswitch might have pushed it forward after I emailed them.


Yes it was in the cooling off period.



I have to say that Eon are not a very responsive company!


Anyway, as long as I don't have any problems, it won't matter, will it.


Cheers anyway.

Glad the switch is going through SaveMeDo and I'm sorry you don't find us very responsive.

If you do need to talk to us please try the Live Chat service on our website. Advisors are online from 8am to 8pm Monday to Friday and between 8am and 6pm Saturdays.

Thanks SaveMeDo.

Malc

Former_E.ON_Company_Representative:_Malc

Bettie wrote: »

I joined Eon last November . They were given readings. I can't access much of the Eon site now, maybe my IPad is too old but there's nowhere to enter readings or see any bills. I can see a gas bill on my phone and I'm being told to lower my DD . I did online chat and was told the electric has not been set up correctly and I need to phone the change of supplier team.
After holding on for quite a while I gave up. . I'm worried about phoning 0345 numbers and the cost ! Is there any freephone number ? Or any other way to contact and get this sorted ? I feel I've wasted my afternoon

Hello Bettie and many thanks for joining us.

I suspect it's the progress of the switch rather than your devices that's been stopping you from seeing various parts of your online account.

Switches usually go through in about two and half weeks. This will be the Supply Start Date (SSD). It takes longer before accounts are fully up and running as we need to let other industry third parties know about the change of supplier. These include the energy distributors, meter operators/readers and the national databases. We look to have everything done within 42 calendar days of the SSD. It's often earlier.

Once all is through, accounts go fully live and are backdated to the SSD.

Whilst this happening, there'll be certain parts of your online account that you'll be unable to see or use. As it now looks like it's gone beyond 42 days and if you're continuing to struggle, please talk to the Change of Supplier (Gains) team as our Live Chatter recommended.

Once all's up and running, you'll be able to use the online Direct Debit Manager. This gives you more control over your payments including being able to change them both up and down to suit changing circumstances.

Thanks again for joining us Bettie and for your patience.

Malc

Former_E.ON_Company_Representative:_Malc

Shytorque wrote: »

I was with Eon from the day I moved into my House way back in 2002. I was not perturbed by the bills steadily increasing over the years, hey it's inflation right!
Having quite a decent job, each month Eon would send me a bill for about £100. I never really knew the cost of electricity and I never really shopped around. Too much hassle right?
I was encouraged to go paperless, but I had yet to buy a smart phone so kept with paper bills.
Time went on...…. I retired two years ago. Now, with a meagre pension I started scrutinising my monthly outlay.
I wanted to reduce my bills, so looked at a comparison website to see what was on offer.
With a switch of electricity provider and the installation of a smart meter, (free of charge), the new provider promised a reduction of at least £30.
As well as the new meter, I had a remote device that showed me my usage, WOW!!
It displayed my consumption was averaging about £1.30 / day.
My monthly Direct debit is now about £40..... I knew car insurance was a rip off if you didn't shop around each year, but utility providers. I am so angry with myself for those 16 years of overpayments. I don't want to work it out how much I have given them. Where do I stand? Can I recover my loss?
Cheers for any feedback Shytorque

Shytorque wrote: »

Hey Guys, Thanks for taking the trouble to reply. I wasn't expecting much more than the answers that you gave. i quite honestly wanted to vent a little. yes I know it is my own fault not seeking a better deal sooner. It is the fact that I did not realise that the cost of kw/hr tariffs were that different. Thanks again, rant over.
shytorque

Hello Shytorque and sorry to lose you.

I can't really add to Gerry1 and Smodlet's comments. We wouldn't look to revisit past bills unless there was a specific issue like using estimated readings when actual ones were available. I'm afraid being on a more expensive tariff wouldn't come into this category as we offer several products for customers to choose from. We also put a 'Could You Pay Less' message on all bills and statements to let customers know where alternatives are available.

Sorry I can't offer anything more Shytorque.

Malc