Eon energy reviews: Give your feedback

SeeMe

forexbert wrote: »

How long doe's it take for me to switch from my present supplier to EON?

I applied to switch mine on the 3rd dec, and they said it will be around 3 weeks.

SeeMe

Just had a call from my present supplier to offer a deal to stay with them, it was a bad time so they said they can call back tommorow.
Asked me for details on my new supplier tariff, esimated cost etc, and they can see about offering a % better deal on esimated costs.
Near my switch date now so not sure whether to listen or ignore. Never expected that really.

Terry98

E.ON_Company_Representative:_Malc wrote: »

Hello Terry98 and this also sounds like our Fix Again 18 Month tariff.

As above in my reply to Tigertone2000, this tariff is only available through the offer we've sent. It's not on our website or the Price Comparison sites.

It's best to talk to our specialist advisors so they can let you have the unit rates and daily standing charges for your region. This will let you compare with deals currently on offer both with us and with the other suppliers. As you say, exit fees don't apply when going from one of our products to another. They only kick in when changing supplier outside of the renewal window.

Alternatively, if you tell me the region you're in, I'll be happy to give you the relevant prices.

With SMETS1 smart meters, we're currently trialling upgrades to restore their smart features so they can be managed in the same way as SMETS2. This includes meters fitted by other suppliers and now supplied by us. Not much has changed since my post #1543 on 27 November 19 above. We're still aiming to complete this work by the end of 2020.

Hope this and my reply to Tigertone2000 is of use Terry98. Please let me know if you need any more information as happy to help.

Malc

Hi Malc

I had a word with one of your specialist advisers who showed me where to find the unit prices. They were found after the 'Accept This Offer' link which I found very confusing. Perhaps it's me but I never accept an offer before knowing what I am accepting!

The email said 'Keep warm for 2 winters and save up to £50.00* per year
*At the time of sending this email, based on Ofgem average consumption, dual fuel customers with an unrestricted meter paying by fixed monthly Direct Debit.'

Well, I put the prices into my spreadsheet and found that based on my average usage over the last four years the price was £52 a year MORE than my current tariff!

SeeMe

I got in touch with customer service and asked about my welcome pack which has not arrived as yet. Was told it was posted on the 5th dec and should take around 7-10 days but should be there before the 19th. Has it been posted by snail pace, very baffling to take so long.

Cossack

I've been contacted twice by EON (once by phone and once by email) regarding their 18 month fix again tarrif. I'm tempted as my current fix runs out in April and the 18-month fix is only £2.00 more than what I am paying now. I turned down the phoned offer but have mulled it over since then, however I am wondering if this fix is like all the other EON fixes - i.e. can I choose a cheaper fix if one comes up in future without penalty?

Former_E.ON_Company_Representative:_Malc

Rockula wrote: »

Hi Malc and the team,

Thanks for all the clear and helpful advice you’ve all provided for many years on this forum - your excellent service has been one of the key factors in making me stay with E.On in a very competitive market.

Just wanted to ask - I have a credit meter and pay monthly by direct debit. I’d like to keep this payment method in place, and top up my balance with cash via PayPoint during the winter months, but there is no barcode on my bill to do this. Is it possible to request a bill with the necessary barcode, or another way around this? Thanks in advance!

Hello Rockula and many thanks for your kind words. They're very much appreciated. I'll let Helena know too.

You can top-up your payments whenever you wish. There are several ways to do this. One is via a one-off Direct Debit collection. We'll use your current arrangement to take a single additional payment from your bank. You'll need to contact us to ask for this. Our Live Chat service is a good way to go. Advisors are online from 8am to 8pm Monday to Friday and between 8am and 6pm Saturdays. They'll be happy to do this.

Alternatively, you can make additional payments online through our website with a credit/debit card.

PayPoint and PayZone is possible too. As you've a regular Monthly Direct Debit in place, we can't send a bill with a payment slip and bar code. Instead, we can let you have what's known as an unmonitored payment card. These can be used at PayPoint and PayZone outlets as well as at most banks, building societies or Post Offices. Some branches may charge for this so it's best to check first. Again, you'll need to be in touch to request a card.

It's also possible to change your current monthly payments online using the Direct Debit Manager. Provided the account is billed up to the latest meter readings, payments can be changed by up to 20 per cent up or down; by up to 5 per cent up or down without readings.

One thing to be aware of is making additional payments will automatically trigger contact about your current arrangement. This is because payments are based on current prices and past usage. The aim is to achieve as near as possible to a zero balance by the annual review. Payments are reviewed quarterly. We'll look to make a change if there's more money in the pot than we believe is needed to reach a zero balance. We'll only look to do this at the six monthly and annual reviews. At the other times, we'll let you know if we think a change is needed and leave it up to you to make any adjustments.

Sorry to ramble on Rockula and thanks again for the positive feedback. Hope the above is of use and please let me know if you need any more information as happy to help.

Malc

Former_E.ON_Company_Representative:_Malc

Rejekt wrote: »

Thanks Malc - your advice and others is what prompted me to check the terms and conditions in more detail. Thank you for the response, it's very much appreciated.

Have a good weekend too!

No worries Rejekt. Happy to help.

Have a great Christmas and New Year. :xmassmile

Malc

Former_E.ON_Company_Representative:_Malc

forexbert wrote: »

How long doe's it take for me to switch from my present supplier to EON?

Morning forexbert and thanks for your interest in joining us.

Changes of supplier usually go through in about two and half weeks from acceptance of our quote. This will be when we start supplying the energy. It takes a little longer before accounts are fully active as we need to let third parties within the industry know about the switch. These include the energy distributors, meter operators/readers and the national databases.

Hope this explains forexbert. Please let me know if you need any more information as happy to help.

Malc

Former_E.ON_Company_Representative:_Malc

Terry98 wrote: »

Hi Malc

I had a word with one of your specialist advisers who showed me where to find the unit prices. They were found after the 'Accept This Offer' link which I found very confusing. Perhaps it's me but I never accept an offer before knowing what I am accepting!

The email said 'Keep warm for 2 winters and save up to £50.00* per year
*At the time of sending this email, based on Ofgem average consumption, dual fuel customers with an unrestricted meter paying by fixed monthly Direct Debit.'

Well, I put the prices into my spreadsheet and found that based on my average usage over the last four years the price was £52 a year MORE than my current tariff!

Hello Terry98 and glad our advisor was able to steer you to the information you needed. I agree, you need to know the unit prices and daily standing charges before accepting a deal.

As the caveat in the email says, the savings figure quoted is based on certain factors. It's an indication only based on a particular format. Individual circumstances will throw up different variations. Some customers will save more, some less.

You're doing the right thing and comparing actual prices. I'll have a word about making these rates more visible.

Thanks for the feedback Terry98.

Malc

Former_E.ON_Company_Representative:_Malc

SeeMe wrote: »

I got in touch with customer service and asked about my welcome pack which has not arrived as yet. Was told it was posted on the 5th dec and should take around 7-10 days but should be there before the 19th. Has it been posted by snail pace, very baffling to take so long.

Hello SeeMe and I'm sorry you haven't received your Welcome Pack.

This is unusual. Welcome Packs go out within 5 working days of you accepting our quote. If you signed up online, you should've received a confirmation email within 24 hours too.

Please let us know if you're still waiting for the pack. We'll arrange for another to be sent. Our Live Chat advisors on the website will be happy to do this for you. They're online from 8am to 8pm Monday to Friday and between 8am and 6pm Saturdays.

If you've registered with our website, you can see how the switch is going through the 'Track My Switch' tool.

Thanks for joining us SeeMe.

Malc