Eon energy reviews: Give your feedback

metrobus

I am on fix online v16 tariff.

I received a text earlier saying,

---

Hi it`s E.ON. As part of your energy tariff you agreed to have meters fitted We`ve got appointments Mon to Friday please reply with the best time for you.

---

I`ve looked at replies earlier on this thread for other tariffs and the misinformation thats going around so who is correct the person sending these texts out saying we`ve agreed for them to be fitted or the terms that say weve only agreed to be contacted and if its the latter is that for all tariffs,or are some still obligated to have the meters fitted?
Thank you.

Former_E.ON_Company_Representative:_Malc

metrobus wrote: »

I am on fix online v16 tariff.

I received a text earlier saying,

---

Hi it`s E.ON. As part of your energy tariff you agreed to have meters fitted We`ve got appointments Mon to Friday please reply with the best time for you.

---

I`ve looked at replies earlier on this thread for other tariffs and the misinformation thats going around so who is correct the person sending these texts out saying we`ve agreed for them to be fitted or the terms that say weve only agreed to be contacted and if its the latter is that for all tariffs,or are some still obligated to have the meters fitted?
Thank you.

Hello metrobus and it's the T&Cs that are correct.

For Fix Online v16, section 11.1 says as follows.

With this tariff you agree to be contacted during the tariff term for the installation of a smart meter.

On Fix Online v16, you've agreed only to be contacted and can turn down our offers to fit smart meters whilst staying on the tariff.

Each tariff has specific T&Cs which outline what customers are agreeing to when they choose a product. There will be some, mainly earlier tariffs, where the T&Cs include the obligation to have smart meters fitted.

The T&Cs on many of our tariffs have been changed recently to take away the bit about agreeing to have smart meters fitted. Regrettably, some of our messaging is lagging behind. This is something I've raised here and asked for these automatic messages to be updated.

Hope this explains metrobus and sorry for the confusion.

Malc

metrobus

Thank you for clearing that up.

f300

Hello Malc,


Does the new "Fix Online Exclusive v8" tariff require smart meters to be fitted? I can't find the T&Cs.


Thanks

metrobus

f300 wrote: »

Hello Malc,


Does the new "Fix Online Exclusive v8" tariff require smart meters to be fitted? I can't find the T&Cs.


Thanks

Thats strange the t&cs are the 1st thing that pops up if you google fix online exclusive v6.

take a look at 1.4.2

Gerry1

Seems that V.8 is not new: it was available only from 5 October 2018 to 15 October 2018.

https://www.eonenergy.com/for-your-home/products-and-services/Tariff-terms-and-conditions/eon-energy-fix-1-year-exclusive-v8

f300

metrobus wrote: »

Thats strange the t&cs are the 1st thing that pops up if you google fix online exclusive v6.

take a look at 1.4.2

I'm looking for V8 not V6. The T&C's could change between versions. The first google result for "Fix Online Exclusive v8" is a different, old tariff with "Energy" in the name.

Gerry1 wrote: »

Seems that V.8 is not new: it was available only from 5 October 2018 to 15 October 2018.

https://www.eonenergy.com/for-your-home/products-and-services/Tariff-terms-and-conditions/eon-energy-fix-1-year-exclusive-v8

That is "Energy Fix 1 Year Exclusive v8", which is a different and older tariff to "Fix Online Exclusive v8" which has just appeared on comparisons in the last couple of days.

Former_E.ON_Company_Representative:_Malc

f300 wrote: »

Hello Malc,


Does the new "Fix Online Exclusive v8" tariff require smart meters to be fitted? I can't find the T&Cs.


Thanks

f300 wrote: »

I'm looking for V8 not V6. The T&C's could change between versions. The first google result for "Fix Online Exclusive v8" is a different, old tariff with "Energy" in the name.

That is "Energy Fix 1 Year Exclusive v8", which is a different and older tariff to "Fix Online Exclusive v8" which has just appeared on comparisons in the last couple of days.

Hello f300 and, no, with Fix Online Exclusive v8 you don't have to agree to having smart meters fitted.

It's a similar situation with this tariff as per my reply to metrobus (#1373 - 30 August 19) above. Specifically, with Fix Online Exclusive v8, customers agree only to be contacted about smart meters and can turn down our offers to have them fitted whilst staying on the tariff. The relevant T&C (11.1) says as follows.

With this tariff you agree to be contacted during the tariff term for the installation of a smart meter.

Fix Online Exclusive v8 is for new customers and was launched on 6 September 19 through Price Comparison sites only. This tariff is still on sale as we speak and is different from the Energy Fix 1 Year Exclusive v8 (withdrawn from sale on 15 October 18) and version 6 of Fix Online Exclusive (withdrawn from sale on 12 August 19).

Hope this explains f300. Let me know if you need any more information as happy to help.

Malc

Former_E.ON_Company_Representative:_Malc

metrobus wrote: »

Thats strange the t&cs are the 1st thing that pops up if you google fix online exclusive v6.

take a look at 1.4.2

Hello metrobus and section 1.4.2 is part of our general T&Cs for all tariffs. The section specifically about an individual tariff like our Fix Online Exclusives is 11. This takes priority over 1.4.2.

Hope this explains.

Malc

Former_E.ON_Company_Representative:_Malc

Gerry1 wrote: »

Seems that V.8 is not new: it was available only from 5 October 2018 to 15 October 2018.

https://www.eonenergy.com/for-your-home/products-and-services/Tariff-terms-and-conditions/eon-energy-fix-1-year-exclusive-v8

Hello Gerry1 and, as above, the tariff you link to (Energy Fix 1 Year Exclusive v8) is different from our recent range of Fix Online Exclusive products. As you say, this was withdrawn from sale on 15 October 18.

Hope this explains.

Malc