Add your feedback on energy supplier Npower

teflon

I posted this in February, way back on the first page of this thread:

teflon wrote: »

I signed up with nPower online back in October. It's taken over four months (and having to register a complaint) to get a contract out of them, and despite a rather large saving on the next cheapest supplier, I've decided I can't be bothered dealing with them if they're going to be this incompetent. I'm currently on hold (20 minutes so far) to cancel the switch and go with EbiCo instead. Sod the cashback, my time's worth more than that.

I'd almost entirely forgotten about my brief attempt to use npower, until a letter arrived this week from Gareth Pickles.

Apparently they're still dealing with my complaint, and will be in touch as soon as they have an update. To thank me for my patience, they've sent me £20 in high street shopping vouchers.

I'm curious to see how long it'll take them, but I have a bit of a worry that I'll have moved house by then and miss out on the letter...

I_have_spoken

Npower to outsource call centres and axe 1,500 jobs

Plans affecting 2,000 staff, and triggering nearly 1,500 job cuts, will be announced on Thursday under the codename "Project Regent"

After weeks of growing speculation, some 1,470 jobs will go as back office and IT functions as offshored to India.

A further 550 front line call centre staff will keep their job, but be transferred to Capita, the outsourcing giant that already handles calls for O2, BMW and the National Trust.

reward

Poor experience switching Gas supply to nPower - selected the 'Top Pick' recommendation through the cheaper energy club 'Helping you get no-hassle, permanently cheap gas & electricity'.

Six weeks in, still no introductory letter, contract, or return phone call to my enquiries (apparently they have 'lost' the application).

6 weeks of savings lost.

Please can you add a warning about bad customer service, as you have done with other suppliers.

MillicentBystander

It may just get even worse soon.

http://www.theguardian.com/business/2013/nov/27/npower-cuts-1400-jobs-outsourcing-india

sb44

Just found this which may be of interest to some.

https://www.facebook.com/pages/Npower-Boycott/232440386923480?ref=hl

vusys1

just tried to call Npower as my DD have increased from £108 to £141??, message advises they are in a training meeting until 11:00am. Being trying to switch tariff since October before the increase, but usual message "due to high demand etc", its your own tariff how hard could it be??

MillicentBystander

I'm pretty sure it isn't a training meeting at all, it's a meeting to tell them who is being discarded/transferred to Capita. Scandalous.

JasperJackson

I am in the middle of a switching from a dual fuel tariff with Southern Electric to a dual fuel tariff with nPower. However nPower have only asked for an electricity meter reading. I have tried contacting them but it says it could be 10 days before anyone gets back to me. I am worried they are only switching the electric and I will lose the savings for the dual fuel tariff.

DragonQ

So here's the timeline of my switch so far:

- Switched on 18th October.
- Called on 1st November to check progress. They said the application was halted because they didn't have my meter serial. I asked why they hadn't asked me for it, they said a letter was sent out on 19th October. I have yet to receive that letter 6 weeks on. I provided my meter serial and the application was resumed.
- Called on 12th November to check progress. Was rudely told that no progress had been made and to stop calling them until they contact me.
- Called on 28th November to check progress (still no correspondence at all) and was told that the 14 day cooling off period doesn't end until 6th December, which means it took them 3 weeks to input my meter serial into the system after I gave it to them.

Best case scenario is the switch will be completed 3 weeks after the cooling off period ends, which'll be just before my current fix ends. I hate this company already...I've lodged two "notes of dissatisfaction" and I'm not even a customer yet!

sbradnam

Avoid NPower. I repeat....Avoid NPower. Dreadful company - the customer comes last.

S.