Add your feedback on energy supplier Npower

Gambler

smallblueplanet wrote: »

Yes so did I!


The nPower one accepted the reading, but then didn't show it - I rang up and the woman said she could see no sign of the reading, so took it again - it's still not showing but an estimated reading now is! #grrr


The Scottish Power one recognises I'm switching and won't let me enter a meter reading.

Same here. I submitted readings online yesterday. Just had an email reminding me I need to supply opening readings so I have submitted again but nothing showing in my online account.

Unable to submit online via SP as account has been closed.

edit: Just had another email requesting a gas reading !!

Just tried to submit readings via the automated telephone system, it would only let me put in gas !!

And normal phone lines have closed early due to the queue !!


What have I got myself into, I just want to give them my meter readings

Update 05/12: Checked my account online and the gas reading is there so called to give them my elec but cut off after 36mins.

How can I cancel? I haven't received a contract.

Mazzie

Don't know how to cancel, don't know how to get hold of anybody or even who to get hold of. Can't seem to get any answers from anyone.

Mazzie

This is now solved

System

Amazing 12 months on from when the thread started and still the same complaints, will this compay ever get it right. I have been fighting with them since april to sort out incorrect billing and I cant leave as I now have a debt with them

redfrock

redfrock wrote: »

I wish I had heeded the advice on this forum. I switched to NPower's March '17 tariff mid October. Gave them my meter readings on the day of the switch via their website. Received my final bills from SP yesterday - estimated readings. They state NPower have failed to provide the final readings. Rung Npower. Spoke to an officious uninterested advisor - they have estimated & very different readings on their system to the ones I provided. Can't tell me why, where they have plucked these random figures from, & won't look into it. It will apparently take a further 10 working days to update their system and then they will contact SP (who have already chased them twice). Apparently they have 30 working days to provide the readings do this delightful Npower rep told me.
Oh and 4 days after moving to them they reviewed my monthly payments, based on my consumption ????, increasing it from £140 to £220pcm. Yet the initial payment was based on my annual consumption. They have reduced it back down but not taken the first payment which I will have to make manually to ensure my a/c is correct.
Not impressed at all

To update ... I rung NPower again today, 15 working days after the above call, as my online account is still showing estimated readings. No, they said, they still haven't sorted it, and the dispute is in hand, to which I queried what dispute exactly? I have given you the readings and you haven't inputted them, instead plucking figures out of the air. There is no dispute. You simply haven't done it. They couldn't tell me any more, and simply repeated the mantra that it will be done. In the end I told them I shall be leaving them, less than 8 weeks after moving to them due to a simply abysmal start. I also advised that I wanted to escalate the matter. Got put through to the Complaints team, who were pleasant, and can see there is a problem, but it will take up to a further 28 days to resolve :mad:
As soon as they have got figures correct on the system, I shall be moving to another supplier - I would go now, but cannot trust them to correct the system which would really cause havoc.

redfrock

Swipe wrote: »

It's good practice to provide readings to BOTH suppliers when asked for the meter reading by the new supplier

I tried to, but Scottish Power closed down my online account before NPower took over, and when I rung them to provide my meter readings they said they get them from the new supplier

da1es

what a nightmare, i have an ongoing dispute regarding a faulty meter and 2 1/2 k

they now state when i joined in may 2012 that the reading they are using was estimated, surely when i left edf to join npower a final gas reading would have been taken by both ??

not that this is in relation to the 2 1/2 k i owe them they are stating that because it was an estimated start reading that my previous bill cannot be relied upon for previous usage

:mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:

Gambler

Gambler wrote: »

Same here. I submitted readings online yesterday. Just had an email reminding me I need to supply opening readings so I have submitted again but nothing showing in my online account.

Unable to submit online via SP as account has been closed.

edit: Just had another email requesting a gas reading !!

Just tried to submit readings via the automated telephone system, it would only let me put in gas !!

And normal phone lines have closed early due to the queue !!


What have I got myself into, I just want to give them my meter readings

Update 05/12: Checked my account online and the gas reading is there so called to give them my elec but cut off after 36mins.

How can I cancel? I haven't received a contract.

Guess what I received today by email..................the contract !!

agentk

no bills since feb 2013 1 the year before half of balance/credit refunded

they have more of my money in credit than i have !

i am giving them a interest free loan. :mad:

i have had the we well screwed up email .

normaw

normaw wrote: »

Please advise how you managed to cancel - by phone, post or e-mail?

I also applied on 25 October via Cheap Energy Club but have only received the same e-mail twice (a month apart) asking me to confirm my e-mail address.

Can anyone confirm if the cooling-off period applies from when you made the application via the Cheap Energy Club or from when you receive a contract?

Just to update - I managed to cancel my switch using the e-mail address [EMAIL="CustomerAcquisitions@npower.com"]CustomerAcquisitions@npower.com[/EMAIL]. They replied the same day and my switch was cancelled the next day.

Trying Co-op Energy this time.