Co-operative Energy reviews: Give your feedback

Marmaduke123

Micflair wrote: »

These guys are a joke.

Received a direct debit review from them yesterday stating I'm going from £55 a month to £120 a month as I've not paid my last 3 bills.. Checked my account and I've had a direct debit setup with them for 2 years with no problems and no underpayments. For some reason they had not taken a payment from me in 9 months. When I rung them to ask why they hadn't taken the money they couldn't tell me. Just said it was their fault and offered me £90 compensation. Now I'm going to be out of pocket for £70 a month. Grrr.

Didn't you notice?

Micflair

No.. As it's been coming out no problem for so long I wouldn't have thought I needed to check it. And nor should I! I've got loads of varying incomings and outgoings every month so keeping constant track of them all is pretty tough.

I'll be keeping track now though!

Marmaduke123

Micflair wrote: »

No.. As it's been coming out no problem for so long I wouldn't have thought I needed to check it. And nor should I! I've got loads of varying incomings and outgoings every month so keeping constant track of them all is pretty tough.

I'll be keeping track now though!

Well done! First money saving steps!

Consumerist

boobbby wrote: »

. . . I have just changed to the September 2017 Tariff which is one of the cheapest energy tariffs on the market. . .

I've been contemplating that tariff too.

It only saves me about £10 per year but gives an additional 6 months fix compared to its March 2017.

I'm not sure whether Co-op is just trying to lock customers in for as long as possible but the September 2017 does look attractive.

bellandbottle

AJR01 wrote: »

My fixed-term contract with Co-op Energy ends on 31/05/16 and I have applied to switch to another supplier. Today I received a letter from Co-op Energy with the following warning:
As you are currently in a fixed-term contract, you could be subject to an exit fee if you leave before the end date of 31/05/2016. Your contract has £30 exit fee per fuel, so you will need to pay this before you leave.
There then follows half a page of ways in which the fee can be paid.


As I am within the last 49 days of my contract term and cannot be charged an exit fee, I find this letter from Co-op Energy to be very misleading, even fraudulent. It certainly reinforces my decision to switch.

This is to let you know that I received exactly the same letter. I phoned customer services, and a chap there said he would have the charges removed. I followed that up with an email, and sent a chaser today because I have not received a reply.

I should be switching away at the weekend, and provided meter readings to my new supplier. Having learnt the hard way, I also took photographs of the meters.

I will not be sorry to leave these folks.

Montyzoomer

I have had endless trouble with Co-operative Energy.

8 months ago (yes that's 8 months) I noticed that the opening meter readings that they had used (when I opened the account with them) were wrong, despite the fact that I had sent them the correct readings at the time. Despite numerous phone calls and emails, and many promises of action, the issue is still not resolved, and even though my account with them now shows that I am over £500 in credit, I have been told that I have to wait until my next bill is issued before I can even be considered for a refund. They have repeatedly requested fresh readings, which I have provided, sometimes as many as three readings within a fortnight.

Their accounting systems, methods of operation, and customer service standards are - in my experience - execrable. I have been a Customer Services Manager for the last 25 years, for a company with a multi-million pound turnover, and if I gave my customers the sort of service that the Co-Op have given me, I would be hauled up in front of the board to explain myself.

Steer clear, they are the pits.

tom717

Where to begin!

It was 6 months after switching to Co-op before I received a bill.

The next bill they ignored my readings and used estimates, despite the fact that I provided readings within the time they asked.

It took 10 weeks after switching away to get a final bill, which has lower start readings than the end readings on the previous bill meaning they have overbilled me by £250.

t0rt0ise

Months after I moved out of a house using Co-op Energy the Housing Association who were then refurbishing the property, said they had a problem with the supplier who were saying I hadn't closed the account. I had proof of this, final bill and photos of the meter showing final meter reads. I told the HA this and heard no more so I presume it was sorted out but gives me a warning to maybe not use the Co-op again which is a shame because I do like their ethos.

boobbby

Might seem unbelievable but this time having changed to the new September 2017 Tarriff on the 4th May 2016 I have actually received all the correct paperwork even going to be back dated to the 4th May (last time I changed Tarriff with the Co-op it took nearly 3 months and they never did get the paperwork correct) the new Tarriff is good rate and I don't have to pay the £60 exit fees

Consumerist

It took them a fortnight to change my tariff even though I got an email providing my new projection on the date I applied and another, later on, saying I should rest assured that the switch would be back-dated to the application date.

I'm waiting for a credit refund at the moment but I'll be back on the case once I've got that.

Never a dull moment with Co-op Energy !