Co-operative Energy reviews: Give your feedback

boobbby

Although the coop energy Internet site has been a nightmare they had got my bills correct. I therefore decided to stay and get a new tariff to Online March 2017. After I applied on the 16 Feruary 2016 I immediately received an email promising a welcome letter to the 17 March Tarriff. Even though I asked at least 5 times for the welcome letter both by email an phone calls I did not receive it. What I did receive was a letter today saying I was to be switched to the December 2016 Tarriff. Who are these people working for Coop energy? I will be contacting the ombudsman in the very near future.

Consumerist

boobbby wrote: »

What I did receive was a letter today saying I was to be switched to the December 2016 Tarriff. Who are these people working for Coop energy? I will be contacting the ombudsman in the very near future.

They really are absolute drips, aren't they?

The December 2016 tariff was withdrawn from about 9 Feb so wasn't even available on the 19th.

vickssinex

We are switching to Avro Energy from the Co-op on 13 April and cannot wait. Last month we got a letter from the Co-op with the good news that they were reducing our Direct Debit from £99 to £52 because our account was £500+ in credit. But the reason for that was that for seven months last year they failed to charge us properly for the gas consumption. I've queried this with the Co-op five times so far, with bills being cancelled and re-done, but the meter readings they are using for the period March to July last year are still incorrect. Luckily I've kept a record of all of the readings I've submitted since last year.

boobbby

Consumerist wrote: »

They really are absolute drips, aren't they?

The December 2016 tariff was withdrawn from about 9 Feb so wasn't even available on the 19th.

Your right as it seems the Coop sent me the wrong letter and I will be on the March 2017 tariff and also have an email to confirm their mistake. By the way I cant use the site page which would normally allow my meter reading although it seems it is only me with this problem !!

Consumerist

boobbby wrote: »

. . . By the way I cant use the site page which would normally allow my meter reading although it seems it is only me with this problem !!

I don't seem to have much trouble submitting meter readings except that it's really quite slow to load pages

It could be a setting in your browser. What browser have you got?

boobbby

I use a number of browsers but both on Edge and IE I can log into my Coop site but when I go to billings and then give meter readings it comes with "page not found"

Consumerist

boobbby wrote: »

I use a number of browsers but both on Edge and IE I can log into my Coop site but when I go to billings and then give meter readings it comes with "page not found"

Ok. I only use Firefox these days. How do you get on with that on the Co-op log-in?

Edit
I just tried the co-op web site using IE and had no trouble logging-in or accessing the page for meter readings. In fact it seemed a good deal faster than with Firefox.

boobbby

Consumerist wrote: »

Ok. I only use Firefox these days. How do you get on with that on the Co-op log-in?

Edit
I just tried the co-op web site using IE and had no trouble logging-in or accessing the page for meter readings. In fact it seemed a good deal faster than with Firefox.

I used Firefox for years but some places that needed activex means using IE. I think Edge is a bit quicker and Chrome even better but I cant get on with that browser. Still no joy using Firefox to get to the place to give meter reading but other tabs when logged-in work fine

Consumerist

boobbby wrote: »

I used Firefox for years but some places that needed activex means using IE. I think Edge is a bit quicker and Chrome even better but I cant get on with that browser. Still no joy using Firefox to get to the place to give meter reading but other tabs when logged-in work fine

What Firefox add-ons have you got installed?

thoward100

Coop Energy are, I am sorry to say, overwhelmed and can not cope! They rarely answer calls to their customer service telephone line - occasionally you get diverted to another department who take your details and promise to get someone to call you back but they don't!
So you resort to email which does (eventually) get a response but in my experience never answers your query in a 100% satisfactory manner
So I am moving - but already getting frustrated as they attempt to charge me an exit fee on a contract which I was told had none and am expecting problems recovering my monthly direct debit overpayment