Co-operative Energy reviews: Give your feedback

Consumerist

iboy wrote: »

. . . I've just used their web site to request a switch when my tariff ends - so hear's hoping it doesn't all go "pear shaped".

Not necessarily a good idea if you could get a better deal elsewhere when your current contract comes to an end. A year is a long time when it comes to energy prices.

Will they still give you 42-days notice of the current contract ending so you could switch to another supplier without paying charges?

Crater

I'm not taking up any of their new offers even if I am paying more as I don't want to get stuck with them into another winter. If things improve and there is an offer in the spring or summer I may consider it. Thank you someone above who said their latest offer was more expensive than one from E.On. We were with E.On before and though not the perfect energy company, they did not mess us about. Co-op talked me into going DD and On-line for a cheaper deal. This used to be a source of problems, but I think I have had less problems so far than people on quarterly paper billing. But as soon as I was on the "cheaper deal" they put my Direct Debit UP and left it there for 2-3 months despite my immediate protests. They are still sitting on around £600 of our money.

FOREVER21

I have been waiting since 23/09/2015 for my final bill from these people, despite e-mail requests which have gone unanswered.

Fortunately having had trouble with them since joining in Sept. 2014, with a determined effort and anticipating final billing problems, I have ( by my calculations) ended with a credit balance of only 27p, but I still want a final bill for confirmation.

I have now raised a complaint with the Ombudsman.

For anyone reading this I would advise to stay away rom Co-op Energy. My current supplier Eon has been very good, replying promptly to e-mails, and actually producing bills!!
Also with Eon I like their system which lets me adjust my DD amounts on line.

Ainsley1

Well just like Forever21 it felt like waiting forever to get a final bill and then to get the refund I was due.

I'll keep this short for a long story. Final bill only produced after I had asked for one (a second time) by phone. Still problems actually getting that rebate afterwards but after chasing eventually refunded. Roughly over 75 days, off the top of my head.
During the protracted process I asked the reasons for the delays and lodged a complaint or two. I was informed twice that a senior manager would respond to me within 48hours.
That was all last year.
Still waiting.......
Formal complaint to authorities soon to be made.

Forever21, try to contact by phone first thing in the morning, raise a formal complaint and log the details and ensure final bill request has been logged. Have complaint backdated to a suitable complaining email. At least that might get things moving for you. I got my overpayment repaid eventually and a small sum as an apology! But I am not happy with that situation!!!

Several suppliers really seem to be no better so time the authorities took :Tmore action. MSE to coordinate a campaign? :money:

labp04

My experience is the same as iboy above - ie never had a problem and have only had to deal with courteous, helpful and efficient staff. Having said that, yes, I do think that their current website is not as good as its previous incarnation with some of the info I like to see simply not available

Ainsley1

Labpo4, my experience was similar too (with not enough information available aboutvuseage though) until I decided to change suppliers. Nevertheless all staff I did speak to we're most courteous but ineffectual given the lack of results from promises made. All that points to a systemic problem.

FOREVER21

Ainsley1 wrote: »

Well just like Forever21 it felt like waiting forever to get a final bill and then to get the refund I was due.

I'll keep this short for a long story. Final bill only produced after I had asked for one (a second time) by phone. Still problems actually getting that rebate afterwards but after chasing eventually refunded. Roughly over 75 days, off the top of my head.
During the protracted process I asked the reasons for the delays and lodged a complaint or two. I was informed twice that a senior manager would respond to me within 48hours.
That was all last year.
Still waiting.......
Formal complaint to authorities soon to be made.

Forever21, try to contact by phone first thing in the morning, raise a formal complaint and log the details and ensure final bill request has been logged. Have complaint backdated to a suitable complaining email. At least that might get things moving for you. I got my overpayment repaid eventually and a small sum as an apology! But I am not happy with that situation!!!

Several suppliers really seem to be no better so time the authorities took :Tmore action. MSE to coordinate a campaign? :money:

I have now raised a complaint with the Energy Ombudsman, after trying once again to get a bill from them. Now with Eon and can highly recommend them.

boobbby

I normally have my moans about the co op energy on this or the other site but I have to admit they do seem to be getting their act together. When I am asked to submit readings I quickly get a bill which seems to be correct and has a lot of extra information on it. Same when I ask to change my direct debit using email it now gets actioned and replied within a few hours. So now just need to get their site fully sorted and I might just stay.

cheytz

I switched to these clowns last year and it took months. It then took more months to access the site. Eventually, I made it onto the site and wished I hadn't. The website is from the nineties. Everything is bunched together, you can't find any important information i.e. usage, bill period. If you want any of this you have to download the bill. It's a nightmare. I'm leaving them next month because of the site.

Consumerist

cheytz wrote: »

I switched to these clowns last year and it took months. It then took more months to access the site. Eventually, I made it onto the site and wished I hadn't. The website is from the nineties. Everything is bunched together, you can't find any important information i.e. usage, bill period. If you want any of this you have to download the bill. It's a nightmare. I'm leaving them next month because of the site.

I must agree that their site is absolute rubbish.

They are using the American date format (MM/DD/YY) just to help keep you confused.

They add commas to meter readings you enter - assuming you're lucky enough to be able to get on site.

A child could have done better and I fully understand your desire to go elsewhere.