Co-operative Energy reviews: Give your feedback

boobbby

modsandmockers wrote: »

My own response would have been "why should I do the Co-op's work". I would have put the necessary funds on one side, and waited for Co-op Energy to get their act together.

I am not good at putting money to one side!

weakpassword

They put us on an E7 tariff when it should have been single rate, luckily double checked what the meter said after putting in the new key. They solved the problem the next day, but it did need a call back by me after they promised to call us. They fixed the problem within an hour on the 2nd day, and gave us 20UKP without even asking for anything, so probably could have got much more (ie what the "market rate" for compensation is) if we had pushed.

Also have faced long phone queues, but when they get basics wrong is it any surprise they get lots of calls? Explains it, does not justify it.

Consumerist

modsandmockers wrote: »

. . . I would have put the necessary funds on one side, and waited for Co-op Energy to get their act together.

Me too. I recently changed tariff but DDs are being collected as usual so no extra savings interest for me. Had to be worth a try though!

geriatrix1

I had a narrow escape as Coop mishandled (lost) my switch to them, but have been following all this with interest. If you are on Facebook there's a group of unhappy Coop Energy customers:

https://www.facebook.com/groups/1063236750362048/

boobbby

One good thing about the energy club is that it is easy to work out the savings when doing a switch providing you only use the figures supplied for the kwh and day charge as unlike the bills these also include the vat. I therefore was advised about a collective switch price being offered by British Gas which they say would mean a saving of £60. When I checked the calculations it seems I have a saving for electric at 1.1p per kwh and 0.16 kwh for gas. Daily rate is an increased by 5.5p both for electric and and gas.
Using the kwh usage from my bill over 138 days it means a total saving of £9.00 but with £60 cancellation and cashback of £30 from the energy club to me means this is not the correct moment to switch. This is the first time I have used usage rather than monthly cost but it does seem the best way !

Consumerist

boobbby wrote: »

. . .Using the kwh usage from my bill over 138 days it means a total saving of £9.00 but with £60 cancellation and cashback of £30 from the energy club to me means this is not the correct moment to switch. This is the first time I have used usage rather than monthly cost but it does seem the best way !

Quite agree except that you really should use a full year's consumption to make comparisons. The past 138 days has been during the summer when your consumption has been relatively low.

Matthew_Wicks

The Saga continues !!!!!!
Since my post of 24th October I am still waiting for them to pay my credit balance which was supposed to be paid after 30 days, then told another 14 days, then threatened legal action and was advised would receive payment with 48 hours and that was 7 days ago and I still have had nothing. Have got to get the ombudsman involved again to get my money which is long overdue. I have called them in excess of five times and sent numerous emails, every time a different customer relations officer has advised that "I would be paid no later than x " and this has never happened. Stay well clear as you will be in for alot of heartache. Absolutely unprofessional and unacceptable behaviour, they should not be allowed to trade.

Crater

Now coming up 6 weeks tomorrow since I emailed them with two simple questions about their tariff offer. No response.

See that others have had continued problems too, despite the latest round of pledges that things will be better after the end of October.

It winds me up that they are still sending out cuddly advertising emails making all kinds of promise, and this is what is behind the scenes.

elsien

Online system still not working.
Having regularly submitted readings by phone and online, I get a bill telling me I am in credit. Slightly surprised, I go online, to find that according to them the last readings are from March, bear no relation to the actual readings I have recorded, and it won't let me input new readings because they say they're not high enough. It suggests I ring them to resolve this.
If only I had several hours of my life to waste.

Heedtheadvice

I too have been having problems following a switch away from the Coop as an energy supplier.

Will not reiterate the issues already posted but having trouble getting them to sort out a final bill and getting the runaround and the previously posted excuses.

Did get through to them quite quickly much to my surprise! They promise to have it resolved within 7 working days. I think it unreasonable to accept this further delay so if not resolved quickly I too will be raising up as a complaint to the 'authorities'
:eek: