Co-operative Energy reviews: Give your feedback

miniemma

Bye bye Co-op

I wonder how many will switch tomorrow when, by my calculations, it will be 50 days until the end of the March 2016 fix!

bellandbottle

boobbby wrote: »

I normally have my moans about the co op energy on this or the other site but I have to admit they do seem to be getting their act together. When I am asked to submit readings I quickly get a bill which seems to be correct and has a lot of extra information on it. Same when I ask to change my direct debit using email it now gets actioned and replied within a few hours. So now just need to get their site fully sorted and I might just stay.

Well boobbby......., like you I thought that the problems had been put to bed.

I received an email, asking for me to submit my meter readings for a bill calculation to be done on 11 Feb. For months now I have been submitting my readings on the 12th of the month, but I decided to run with it and submitted on the 6th.

I decided today to check on the website, and found that my bill had been calculated, and requested a download. "Your bill has been archived, and you must submit a request for a copy". Bearing in mind this bill is 1 day old.......

I called in and after a short wait a customer rep said that he could not understand what was going on, and sent me a bill.

I have to say, this is the last straw for me, and I will be transferring out as quick as possible - due date end of May. Thank goodness I am in slight deficit, so I don't need to worry about chasing a settlement.

boobbby

IF you now find the Coop energy is now sending correct bills taking the correct amount from you DD's and you want cheaper energy and don't want to pay the £60 exit fee then it is well worth a change of tariff to the new Coop March 2017 tariff. It has to be done on line now and the paperwork takes 3 weeks but your new lower prices will be back dated to the date you apply. If you apply you first get a comparison with your present payments before you need to go ahead. This new rate is very competitive with the any energy supplier. https://www.cooperativeenergy.coop/

patpending

boobbby wrote: »

...if you want cheaper energy and don't want to pay the £60 exit fee...

It is within 50 days of the end of the March 2016 fix now and I got it in writing from Co-Op energy that there are no penalties now for switching out of that fix to other providers.

THEN I read the same thing here doh...

patpending

btw I chose Co-Op Energy for its "big brand" name. Over the 18 months I've been with them, they had a massive, botched migration (to Oracle judging by the URL), customers couldn't access their information, and I had to prod them to bill me.

Things have since been sorted out. It seems their customer service people are UK only and they are *so* helpful *despite* the systems problems they have had! I think if they had offered a competitive rate I would have stayed with them, but I can't ignore lopping 20% off the bill with "Flow"...

Consumerist

patpending wrote: »

. . . I would have stayed with them, but I can't ignore lopping 20% off the bill with "Flow"...

Well, for me the difference between Flow's Connect 6 and Co-op's Online March 2017 is about £6 per year cheaper with Flow.

Co-op's March 2017 could save me around £100 per year compared to Fair & Square October 2016.

I think I might take my chances with Co-op again since I, personally, have not had the problems others have reported.

Only time will tell if it would be the right choice.

boobbby

Consumerist wrote: »

Well, for me the difference between Flow's Connect 6 and Co-op's Online March 2017 is about £6 per year cheaper with Flow.

Co-op's March 2017 could save me around £100 per year compared to Fair & Square October 2016.

I think I might take my chances with Co-op again since I, personally, have not had the problems others have reported.

Only time will tell if it would be the right choice.[/QUOTE

Same for me as I could save £22 per year but have to pay an exit fee also the cheaper tariff is available immediately. Fingers crossed I made the right decision

Consumerist

Same for me as I could save £22 per year but have to pay an exit fee also the cheaper tariff is available immediately. Fingers crossed I made the right decision

Will you get another £30 cash-back through CEC?

boobbby

Consumerist wrote: »

Will you get another £30 cash-back through CEC?

Nope!! as they was advising I should do a block move to British Gas which I nearly did until I noticed this March 2017 offer from Coop energy !

unspelt

Just wanted to compliment Co-Op Energy for the excellent support I received this morning. Having had a new gas boiler last April, we were well in credit on our latest bill and the projection on the new fixed price deal meant we were overpaying. So I rang and both the refund and reduction in the monthly direct debit were both dealt with efficiently and to my satisfaction. I am now paying £7 a month more than the very cheapest deal but I will stick with the Co-Op for now.