Santander - funny or stupid bank?

innovate

steve9214 wrote: »

The main problem with a lot of large corporations is that they refuse to deal considerately with customers who do not have intimate knowledge of their own procedures and processes.

You could equally say that the main problem with a lot of customers is that they expect a large corporation to operate according to the individual customer's wishes. And that large corporations function like machines, with no human factors involved.

Think about it. If anyone would accommodate each and every potential customer's personal wishes, it would be impossible for large corporations to even form, let alone survive for any length of time.

Also, you expect to be excused for all sorts of things, such as not having access to a free (stolen?) photocopying facility until you get back to work. There are shops on the high street where you can make photocopies against a very small charge, or you can (if you haven't already), get yourself an all-in-one machine at home for less than £60 - allowing you to copy, fax, scan and print to your heart's content. You will have to pay for the consumables, too. But that seems only fair - why would you expect your employer to pay for your, or your child's, personal items?

Hominu

Well yes, each bank can decide who they want to offer accounts to. No bank is under obligation to offer you an account.

If you spoke to them like you speak on here, it's no wonder they spoke back to you like they did.

steve9214 wrote: »

I explained in my OP that I am not at work over Xmas, so have no access to a photocopier until 2nd
week of January.

If you had simply given Santander the forms they could have faxed them off to the applications team with no need for a photocopier. Oh thats right, you don't believe in "old technology", everything must be modern for you.

There are also these things called "libraries" which will allow you to photocopy forms should you wish, or do you usually use company resources for personal use? Some companies may not be too happy about that happening.

mgdavid

innovate wrote: »

You could equally say that the main problem with a lot of customers is that they expect a large corporation to operate according to the individual customer's wishes. ........

Now you are making stuff up, that's silly. The OP simply suggested if a company gets so big that it has inflexible systems and only a fixed way of interacting with customers, it is sensible for the company to publicise these requirements so the customer knows in advance. Is that too much to ask?

Gromitt

mgdavid wrote: »

it is sensible for the company to publicise these requirements so the customer knows in advance. Is that too much to ask?

Alternatively, the customer could telephone the bank in advance of turning up to see if they had everything they needed so they wouldn't need to make an additional trip.

I wouldn't dream of simply turning up to a bank, walking up to an assistant and saying "I'd like to open an account please". I'd phone them up first, and the chances are I'd have the account opened on the phone. If I needed any kind of id, they would tell me what I needed to complete the application and then I'd simply turn up with those.