MSE News: Yodel named worst parcel delivery firm

Liverbird74

I have been with this catalogue for many years and been a loyal customer. I ordered a suite for my daughter in law and the delivery of a chair,footstool and settee would be delivered in three parts. Two dates were given for the chair and footstool. On the date of the chair arriving, phonecall "eer cant deliver today, cant get lorry up your road due to snow ". My son offered to walk past a row of fifteen terrace houses to help, the road was clear...The response"eeer we cant deliver we are miles away but it doesnt matter its a two week delivery date on it!!!" :eek:
Chair then arrived with footstool two days later....in the snow...One whole day wasted sitting in.
Next call was for the settee to be delivered, night before delivery was a phone call from customer service..no delivery, wasnt ready....???No explanation other then that even the customer services were confused.
Another date given today....and this was the cherry on the cake...All day sitting in...phonecall from the same driver as before....
Driver "err we've broke down, we are getting fixed, running late" ... Daughter in law responsed "okay we can wait"
Driver "errr weve run out of driver time.."
Daughter in law " Okay, so when then..."
Driver "eer weekend...are you on a street or a close ?"
Daughter in law "As long as it isnt longer then the weekend, my old settee has been taken and ive nothing for my young children to sit on...Its a Close but big carpark.."
Driver "eer wont be able to turn our wagon round...snow..."
Daughter in law "so what are you really saying.."
Driver "eer i will ring back in a couple of hours..."
Three hours pass she rings them again....
Driver "yeh we driving now be at your in half an hour..."
Three hours later :mad::mad::mad:
Driver " Errr weve broke down again, dont know about delivery...."
My daughter in law flipped when she heard them laughing on the phone, she stated that shes lost £150 in wages taking off three days for an non-existant delivery and cant take another day off as her manager is already asking whats going on.:eek:
Driver "eeer I will speak to my manager and ring you back...."
HE NEVER DID.
Thankfully the very nice delivery guys who took my daughters old suite, from her house ...on a close...in a wagon...in the snow...told her they had a furniture shop open recently in the next town, with lovely suites.
Shes going on Monday to have a look and it looks like K&co have lost a £1200.00 sale. :T
Ive feel embarassed to recommend my catalogue to anyone again, they should find another delivery service , or they will lose customers fast..including myself.
UPDATE TODAY !!! Had to ring K&co who fobbed me off with Yodel number. Spoke to youngster at yodel who was obviously fobbed off with the call who kept repeating "the van broke down, the van broke down" ....after a few minutes of deciding whether it was a robot or a stuck record i was listening to...he finally said "someone will ring you tomorrow with a delivery time for thursday" and gave me a tracking number....that does not exist on the Yodel track and trace....:mad:
My grandchildren are sitting on the floor, one of which is disabled...I hope Karma kicks Mr Jonathan Smith rite in his :eek::eek:

saxonrosecliff

I've never had a successful delivery from Yodel and I hate them with a passion but their Twitter team are excellent and found my parcel that had been missing for a week (spookily at the delivery depot).

Keersman

Yodel are the worst in my experience. Throw parcels over the side gate when you are away. The best way now is to avoid Amazon and buy online through such as Tesco Direct so you can collect at your convenience at nearest store ( and also don't do business with tax avoiding Amazon).

djwardesq

We can do something about YODEL!. The reason they are so terrible is that the pay peanuts and give work out to "owner drivers" and outsourced "Man and a Van enterprises". I wont bore you with the problems I have had but here is a suggestion to get Amazon to drop them like a brick. AMAZON LOVES FBA (they ship other sellers goods from their Warehouse). Amazon doesn't allow you to post negative feedback on their products but they do for FBA supplied goods. If we all start to post negative feedback against HDNL/YODEL deliveries (when bad service is experienced) then the sellers will react by contacting Amazon and complaining. The best way to hit big corporations is in the wallet. If they see that they are spending more money than they are saving by using YODEL then goodbye YODEL. DPD and Interlink Express are brilliant - they give a 2 hour slot and stick to it! p.s. If you use PRIME and have had bad service with YODEL complain and they will give you an extra month free of charge.

cmonthehoops

I have never had any problems with them. I missed a parcel last week (i was upstairs shaving) the guy left a card with this mobile number i duly rang it and he was back 25 mins later with the parcel. That's not the first time this they have done this.

uksexman

chanz4 wrote: »

Their is a problem with this, DHL International, DHL express, DHL Home is part of yodel, DHL Trade. They are run seperate and a lot are franshise.

Your statement is incorrect. DHL international and trade is owned by deutsche post. HDNL's parent company bought DHL home and DHL express(formerly securicor omega) from deutsche post and rebranded them as yodel (although DHL@home continue to use the name the DHL@home name).

uksexman

For those that use amazon prime, I now use the first class up to two business days option (royal mail) never have any problems. Have previously used the one day option and had problems with yodel mainly, city link who took a month to deliver a parcel (I live within walking distance of their depot btw) and smashed blu rays from DPD. The only company I don't have problems through with prime is parcel force/ Royal Mail. Also as a rule now if the order doesn't come on the day specified (on the odd occasion i do use the one day) I cancel the order, it then costs amazon money to get the parcel back, this is the only way they will listen as over 2,000 complaints on the amazon forum about yodel alone is ignored.

uksexman

chompiechomper wrote: »

If you use TNT be aware .. if there is any damage you will only be able to make a claim if the parcel is signed for as DAMAGED. When the courier arrives he/she will offer you a pad to sign. Be aware you are then signing for everything received in good condition! Most drivers will not wait whilst you open and examine goods, so TNT have told us that you must sign for as DAMAGED, just in case you find damage later, else they won't process a claim. Some drivers suggest using the term 'unchecked' ... this is meaningless, do not do it. TNT seem to have a very high damage rate. This will actually mean more revenue for them as the goods are usually then returned and later replaced by the supplier (i.e. more shipping!) , subsequently they will do nothing to investigate damage reports as they rarely pay out. Help stop this by signing for all deliveries as DAMAGED ... their paid-out claims will increase and eventually they will do something to reduce damages and actually provide a better service ... more reliable, less packaging required etc ... they may even get more customers!

You should only sign for a parcel damaged if there is damage that is apparent on the outside if the parcel. From a legal point of view customers are not allowed to open a parcel until you have signed for it so if there is no visual sign of damage and upon signing for it and opening you find it's damaged you should have up to a certain period of time to make a claim against them (7 days?) in the Uk you are also protected by distance selling regulations. If you were to challenge them legally they would not have a leg to stand on, you as a customer should have a reasonable time to inspect the contents of a parcel for damage.

spendaholiceejit

I don't generally have an issue with Yodel, we seem to have a good driver in our area, but yesterday I was expecting a parcel and we have a little snow. I looked down towards the road and saw the Yodel van, thinking it would be up soon I went to the door, but he seemed to have seen the bit of snow and changed his mind as when I opened the door he was reversing back down the lane and out on to the road again.

Very odd.
But in general, very little issues here with Yodel.

maymee

They are a terrible delivery firm.

After losing my parcel (a Nintendo Wii) I had to call them A LOT and they never rang me back. In fact, they said they would call back, but when they hadn't all day I rang just before their phone lines were due to close. Someone picked up the phone and put it down without saying a word, then when I called back I got the out of hours voicemail. They claimed by parcel had been delivered, but the person who'd signed for it was definitely not me, then conveniently the delivery person in question no longer worked for them...

On the second attempt they gave me the number of the person delivering my item. When I rang it was a Mum, who couldn't redeliver at any time I would be home (ie. outside working hours) as she had children to look after, and she wouldn't deliver to my office so she took my parcel back to the depot and I had to collect it. Now I'm not saying they shouldn't hire Mums, but most people are at work during the day so if a delivery firm can't ever deliver in evenings or at weekend's or to a person's office then they aren't really a delivery firm.

Anyway after numerous complaints I finally got a phone number out of them... 0845 408 4510

This is their complaints line. Dunno if it still works but if you're having trouble it's worth a go.