Yet another Vodafone Issue

Gordon_Hose

That the internet is right 100% of the time?

PJB

Guys_Dad wrote: »

It's to do with the timeline. As long as you pay the cancellation charge and all outstanding bills then go to MCOL, you will have no problem. It's if you don't pay and try to claim for monthly charges already paid to date that you would have trouble.

Remember that Vodafone may be able produce evidence that other people in your area have a service, can supply MCOL with how many people that may be as well, how it may very well be your hardware that is the problem, not the service.

Have you checked that no other of your friends on Vodafone have that problem in your house? Is there no place that the handset works perfectly? Can you show it misperforming in a Vodafone shop?

Have tried my SIM in another phone, changed SIM a while ago and housemate had same service issues with Vf. Regarding calls it seems to work well when I have good service but the text issue happens intermittently whether poor or good service.

Sorry I should have explained better, I am not looking to recoup the monies paid to date just the amount left outstanding to buy me out of the contract.

Someone told me that they are not renewing leases(if that is the correct terminology) on masts, so where they have paid for x amount of time to put a transmitter on a mast or building and they are coming up for renewal they are not doing so. Not sure if this is true or how I can find out!

PJB

Silk wrote: »

Which proves what exactly ?

Proves the quality, or lack of, service that Vf provide and the issues suffered by their customers.

Silk

PJB wrote: »

Someone told me that they are not renewing leases(if that is the correct terminology) on masts, so where they have paid for x amount of time to put a transmitter on a mast or building and they are coming up for renewal they are not doing so. Not sure if this is true or how I can find out!

Thats sort of true in a way but not the way you are thinking.

Voda joined forces with O2 to create Cornerstone Telecommunications as a joint venture at the end of last year ...the idea is that rather than pay two lots of fees for the same mast they will only be paying one.

Gordon_Hose

A random poll on a public forum would not be accepted as evidence of bad service.

Silk

Gordon_Hose wrote: »

A random poll on a public forum would not be accepted as evidence of bad service.

You beat me to it Gordon

Trying to use a poll of 12 people from 2006 is not going to reap any results I'm afraid even if you could use it

PJB

Silk wrote: »

Thats sort of true in a way but not the way you are thinking.

Voda joined forces with O2 to create Cornerstone Telecommunications as a joint venture at the end of last year ...the idea is that rather than pay two lots of fees for the same mast they will only be paying one.

I'm confused I think. I have had to get a PAYG phone and have a Tesco one, which would use O2 and it gets excellent service here. Are they only sharing some transmitters? Bloody shame if so!

Wasn't refering to using the poll, the the thread. Not like it is the cornerstone of my case, just to bolster so if I cannot use or can ce la vie!

Silk

PJB wrote: »

I'm confused I think. I have had to get a PAYG phone and have a Tesco one, which would use O2 and it gets excellent service here. Are they only sharing some transmitters? Bloody shame if so!

Which comes back to the question I asked first have you tried a different phone ....it's very unlucky to have 4 addresses where you don't get a signal.
As to the masts yes they share some but not all but it's early days for knowing whats going to happen with Cornerstone's

PJB wrote: »

Wasn't refering to using the poll, the the thread. Not like it is the cornerstone of my case, just to bolster so if I cannot use or can ce la vie!

I don't think you understand what happens in court regards evidence etc
Each case is heard on it's own merits and the courts only interested in evidence relating to that case.
Using that thread or any other only relates to individual problems a user may come across and for every unhappy customer Voda would be able to produce 999 very happy customers with no problems.
In fact even if you could use that thread it would only highlite the fact that there are 2 very competent dedicated CS Reps to try to solve problems for customers, which other networks don't have.
The other problem of course would be dropping yourself in it by letting them also use the posts you made such as considering using Home signal boosters back in 05/2012 and saying Voda was no good cos your son had it
https://forums.moneysavingexpert.com/discussion/3951911
But then after going with Voda and using up 900 minutes a month which wasn't enough for you and wanting a VOIP App
https://forums.moneysavingexpert.com/discussion/4173465

Which to be honest if Vodafone prove you've been using 900 mins a month a Court is going to be hard pushed to be convinced you've been suffering hardship by them

Sadly any case you had regarding signal loss at your primary location was lost when you moved house and considering the cost of the solution with a suresignal I think that would be the best option, even more so you were considering them before you went with Voda

PJB

Silk wrote: »

Which comes back to the question I asked first have you tried a different phone ....it's very unlucky to have 4 addresses where you don't get a signal.
As to the masts yes they share some but not all but it's early days for knowing whats going to happen with Cornerstone's


I don't think you understand what happens in court regards evidence etc
Each case is heard on it's own merits and the courts only interested in evidence relating to that case.
Using that thread or any other only relates to individual problems a user may come across and for every unhappy customer Voda would be able to produce 999 very happy customers with no problems.
In fact even if you could use that thread it would only highlite the fact that there are 2 very competent dedicated CS Reps to try to solve problems for customers, which other networks don't have.
The other problem of course would be dropping yourself in it by letting them also use the posts you made such as considering using Home signal boosters back in 05/2012 and saying Voda was no good cos your son had it
https://forums.moneysavingexpert.com/discussion/3951911
But then after going with Voda and using up 900 minutes a month which wasn't enough for you and wanting a VOIP App
https://forums.moneysavingexpert.com/discussion/4173465

Which to be honest if Vodafone prove you've been using 900 mins a month a Court is going to be hard pushed to be convinced you've been suffering hardship by them

Sadly any case you had regarding signal loss at your primary location was lost when you moved house and considering the cost of the solution with a suresignal I think that would be the best option, even more so you were considering them before you went with Voda

Firstly when you said about using a new phone I thought you meant either another Vf phone or another phone with my Sim in it, not another network entirely.

I must say you are thorough Mr/Ms Silk, but you jump to conclusions.

I was provided a free suresignal box, this stopped working and I was told by Vf it was to do with the software and I need a new one and that I have to pat for it, you think that is fair? So that should answer your first reference to my previous posts. Further perhaps you should note my comment at the end of post no 3 on that thread.

The second was as I had the above I was able to use my minutes, so that should answer the second.

I do understand how evidence and the Court system works, please do not be so patrionising and you are not as far as I am aware the Judge that may hear the case. Examples of others, whom I would consider contacting, that have suffered similar signal and reception issues would be pertinent in my opinion, and as I said if not ce la vie, it has cost me nothing has it?

Apologies if you do not like my tone but I pasted looking for help and advice, all of which is appreciated and you seem to relish trying to trip me up for some reason.

Silk

PJB wrote: »

Firstly when you said about using a new phone I thought you meant either another Vf phone or another phone with my Sim in it, not another network entirely.

I did mean try a different phone not network..you need to rule the phone out before you can be sure.

PJB wrote: »

I must say you are thorough Mr/Ms Silk, but you jump to conclusions.

I'm not "jumping" to conclusions, I'm basing them on what you have posted.

PJB wrote: »

I was provided a free suresignal box, this stopped working and I was told by Vf it was to do with the software and I need a new one and that I have to pat for it, you think that is fair? So that should answer your first reference to my previous posts. Further perhaps you should note my comment at the end of post no 3 on that thread.

Thats the first time you have mentioned that ....in which case it rules out your protestations regarding getting a signal at home.
"If" they did supply you with one and the box has become faulty and is in warranty then it should be replaced foc, although it's rather strange that your complaints have not been based around this rather than bringing it up now.

As for post #3 regarding Voda ...."Voda no go, why should I pay £50 to boost their carp service, what a joke! "
If you thought they were carp and had to pay £50 why sign up with them ????

PJB wrote: »

The second was as I had the above I was able to use my minutes, so that should answer the second.

Agreed ..."If" they supplied you with a free box then yes it would explain being able to use 900 minutes a month.

PJB wrote: »

I do understand how evidence and the Court system works, please do not be so patrionising and you are not as far as I am aware the Judge that may hear the case. Examples of others, whom I would consider contacting, that have suffered similar signal and reception issues would be pertinent in my opinion, and as I said if not ce la vie, it has cost me nothing has it?

Sorry but you clearly don't understand and I'm not being patronising.
In order to win your case you need to "prove" your case first.
Quoting signal issues from area's outside your own immediate location would be fruitless and picking random posters on a public forum won't count for anything.
As pointed out the major issue is that you have lost the option by changing primary location since you took out the contract.
"If" you did get a free suresgnal anyway that also would have been an agreement to solve the issue.

PJB wrote: »

Apologies if you do not like my tone but I pasted looking for help and advice, all of which is appreciated and you seem to relish trying to trip me up for some reason.

You have me wrong I'm afraid, you asked for advice which I gave in post #2 which seems to be ignored

As for "trying" to trip you up you seem to manage ok yourself for example you now say they gave you a signal box which you say is faulty and won't replace ????
And yet in the OP above you say .........

PJB wrote: »

- Have asked for suresignal and they want me to pay £50 and I am not going to pay for a service they should be providing anyway

You also went on to say ........

PJB wrote: »

My point was that Vf have a contract with me to provide a service, which by their own admission they are not which is why they offered to sell me a suresignal. At the very least if their service is so poor they should surely provide the box for free.

And yet you are now saying they have provided you with one for" free" to make your 900 minutes a month calls but it's faulty ?????