Next Step Beauty Academy Complaints Thread

Holly03

Plus the hotel was in Sheffield and after they cancelled the 3rd course date they then posted on Facebook a photo and a post congratulating the students for the course they had just completed at this hotel venue?! :T The email I received from the hotel was only sent days before where they told me they hadn’t heard from next step beauty since 2017.

hollydays

:(You cannot use a company registration number to search on that site.
Those numbers are dedicated ukrlp numbers.

[Deleted User]

Holly03 wrote: »

I’ve sent all the details to trading standards. I will keep you updated of any news I receive.

You realise Trading Standards will not act on any individual complaint?

While sending them your evidence could help in a future prosecution (if enough complaints are received), you won't personally be kept appraised of any developments...

Walker1982

Penny-less wrote: »

There was an article by the Daily Express - The Crusader column - about this company for treating a customer in the same way. I would not believe a word they say.

I’m absolutely gutted I didn’t find this thread before parting with my hard earned cash. Booked a course for next week.. yep u guessed it cancelled. No refund because I’ve accessed the online portal (had to complete health and hygiene before the practical)

Does anyone have any suggestions for getting all/most of my £350 back?

I can’t beleive this company is allowed to continue treating people like this!

hollydays

1.Take them to court


2.Contact national papers consumer champions to get them to take up your story.

3.contact consumer direct at Norwich and get them to pass on the details to Norwich trading standards
Preferably do all three

Come back and tell us what you did.

Holly03

I have had several phone conversations over the last few days with a Rotherham trading standards officer who is my local authority area and the guy there as been forwarding all the evidence I supplied him to Norwich trading standards who is the local authority dealing with next step beauty.
I forwarded all the emails from next step Beauty to the Rotherham TSO I also provided dozens of screen shots of the spelling mistakes and poor grammar for the online material. Next step beauty also decrypt your login password and show it to you in a email when you sign up I forwarded that email onto trading standards who as used my login details to check the entire course material for himself. I noticed the course material online has all been corrected although not entirely as spelling mistakes are still there in some of it.
The officer in Rotherham as assured me the officer in Norwich is very interested in this company and he’s thanked me for all the evidence I supplied him with. I’ve also been assured I will get a refund and that he will be back in touch with me after the Easter holidays.
If this doesn’t happen my MP will be dealing with it.
Anybody on this thread should contact consumer services via the citizens advice website and you should get a phone call from your local trading standards department who will provide you with an email address for you to attach and send all evidence to which he will forward onto the Norwich office. If you don’t hear from them then contact your local council asking to speak to trading standards yourself.

Holly03

Also the search I made on ukrlp was using the company registration number which is why it returned a primary school address. Next step beauty’s ukrlp number is 10066331

hollydays

Look forward to seeing your updates after Easter

Kayte94

I booked in November 2 courses a nail one which I’ve completed and the other beauty one which they’ve cancelled every month and I’m fed up of it now, I don’t want to do the online course, they’ve been ignoring all my emails and I really can’t afford to loose £200+ Is there anyone who had been successful I getting a refund? what’s the best way way to go about this? x

hollydays

Holly03 wrote: »

I have had several phone conversations over the last few days with a Rotherham trading standards officer who is my local authority area and the guy there as been forwarding all the evidence I supplied him to Norwich trading standards who is the local authority dealing with next step beauty.
I forwarded all the emails from next step Beauty to the Rotherham TSO I also provided dozens of screen shots of the spelling mistakes and poor grammar for the online material. Next step beauty also decrypt your login password and show it to you in a email when you sign up I forwarded that email onto trading standards who as used my login details to check the entire course material for himself. I noticed the course material online has all been corrected although not entirely as spelling mistakes are still there in some of it.
The officer in Rotherham as assured me the officer in Norwich is very interested in this company and he’s thanked me for all the evidence I supplied him with. I’ve also been assured I will get a refund and that he will be back in touch with me after the Easter holidays.
If this doesn’t happen my MP will be dealing with it.
Anybody on this thread should contact consumer services via the citizens advice website and you should get a phone call from your local trading standards department who will provide you with an email address for you to attach and send all evidence to which he will forward onto the Norwich office. If you don’t hear from them then contact your local council asking to speak to trading standards yourself.

Any update