Flight delay and cancellation compensation, KLM/AF ONLY

JPears

Check the weather reports for the date? There should be ones specific for Schipol online.

Matt15

Thanks for your replies Tyzap and JPears. We were due to fly on flight KL1997 from Amsterdam to Krakow on 11th June 2017. The email I received from them specifically mentions 'adverse weather conditions in Amsterdam'. However, the below site would seem to contradict that. Should I just reply to their email and include a link to this site?

https://www.wunderground.com/history/airport/EHAM/2017/6/11/DailyHistory.html?req_city=Schiphol&req_state=NH&req_statename=Netherlands&reqdb.zip=00000&reqdb.magic=85&reqdb.wmo=06240

Tyzap

Matt15 wrote: »

Thanks for your replies Tyzap and JPears. We were due to fly on flight KL1997 from Amsterdam to Krakow on 11th June 2017. The email I received from them specifically mentions 'adverse weather conditions in Amsterdam'. However, the below site would seem to contradict that. Should I just reply to their email and include a link to this site?

https://www.wunderground.com/history/airport/EHAM/2017/6/11/DailyHistory.html?req_city=Schiphol&req_state=NH&req_statename=Netherlands&reqdb.zip=00000&reqdb.magic=85&reqdb.wmo=06240

Hi Matt15,

On Sunday 11th June there was no holding or diversions at AMS.
I checked arrivals on playback at 10, 14.00 and 17.00 onwards and there were no problems at all. It will do no harm at all to include the link when you refute their claim about weather. What they are telling you is obviously not true.

Good luck.

JPears

Downlaod and read Vauban's guide. You should reply stating that your don't accept the contents of the letter, that compensation is due and you will commence legal recovery of compensation. Or check will an online NWNF solicitors, such as Botts to see if they think you have a valid claim and hand it over to them (for a fee)

Matt15

Thanks again both of you. Will post an update on my progress.

Matt15

KLM are continuing to be dishonest about this so it seems I will have to proceed with legal action through a NWNF solicitor. My wife and I were travelling together, at the time I was a UK resident while she was a Polish resident, we are now both resident in Poland. The flight was Strasbourg>Amsterdam>Krakow so did not involve the UK at all. Can I still send the notice before action to the UK head office and contact a UK-based solicitor? I am a UK citizen while my wife is a Polish citizen in case that makes a difference. I would rather do it through the UK if possible as that would be easier for me. I should add that we are making two separate claims as we booked our flights separately so have different booking references although both were paid for on my bank card.

Tyzap

Matt15 wrote: »

KLM are continuing to be dishonest about this so it seems I will have to proceed with legal action through a NWNF solicitor. My wife and I were travelling together, at the time I was a UK resident while she was a Polish resident, we are now both resident in Poland. The flight was Strasbourg>Amsterdam>Krakow so did not involve the UK at all. Can I still send the notice before action to the UK head office and contact a UK-based solicitor? I am a UK citizen while my wife is a Polish citizen in case that makes a difference. I would rather do it through the UK if possible as that would be easier for me. I should add that we are making two separate claims as we booked our flights separately so have different booking references although both were paid for on my bank card.

Hi Matt15,

Your question is more legal that flight delay, so I'm afraid I cannot give you a 100% accurate answer, but I suspect it will be okay.

I suggest that you enter your flight details into the Bott delay calculator, found online, to confirm that they believe you have a valid case. If so, they will send you an email inviting you to use their services. You could then discuss it further with them. They are fully regulated solicitors, rather than a flight claims company, and have a very good reputation.

If you do use a nwnf solicitor, you will not need to issue a NBA.

Good luck

bettyboon

I just wanted to say thank you once again JPears for your help. I took my complaint to the AviationADR using the information you supplied me with. It has taken months but my complaint has been upheld.

JPears

Well done, I hope you get your payment soon.

aah

Hello all
I'm not sure where we are at in this process or what much of the jargon quoted means but for certain it seems like we are in for a battle.
Took advice from the MSE pages and used Resolver to try to sort out compensation for delayed AF flight from LIS to CDG on 11 September causing us to miss our through ticketed connection to NCL. They put is up in a disgusting hotel where the food made me sick and booked us onto a flight the following day. Over 12 hours delay.
Our entitlement to compensation seemed clear. AF ignored the Resolver case including its escalation
So I started again and they seem to have me going round in circles. Hubby (other passenger on the ticket) and I are trying to claim separately although we were both on the same booking reference no.
Air France responded saying they would give £75 off another flight. Rejected that then they came back and offered to reimburse hotel and food costs against receipts - but they provided the hotel and the disgusting food so obviously we have no receipts but in any case its compensation we are entitled to.
This was rejected and they responded saying they were still not liable, citing Air Traffic Control. I didnt know what they meant by this, so I googled reasons why Air Traffic control could cause a delay and only strikes were mentioned. There was no strike on this day.
I have now gone back to them saying that I require compnsation and will consider taking them to court.
Feel a bit lost though. Any help?