Flight delay and cancellation compensation, KLM/AF ONLY

JPears

Sounds like a fob off. Unless its weather directly affecting your flight or an air traffic control issue, then its unlikely to be an EC.
Send your NBA then court papers if necessary.

Tyzap

Blaque wrote: »

Hi,


I have had a read through some of the previous posts and read through Vauban's Guide. But could someone please offer some advice on what to do next.


We were due to fly out of Havana with Air France. I received a text in the morning from them to say that the flight had been delayed 1 Hour. This meant we missed our connecting Air France flight at 9:10AM to Edinburgh which would have got in at 10:55AM and instead were put on the 15:25 which got in at 16:10


I used the MSE Resolver but this is part of their reply I received today.


Per our records, I note this flight was delayed due to Airport Technical Service.
In line with existing legislation, such circumstances are beyond the control of the airline. Hence, no compensation is due on this occasion.
We regret to learn about the unfortunate situation that you had to cancel your birthday celebration and we are sorry for the impact it had on your journey.
I hope the above explanation serves well on this occasion and trust when next we have the pleasure of welcoming you on-board our flights, you will find everything to your entire satisfaction.


What is Airport Technical Services? Is this something I can't claim against, or am I being fobbed off ?


Could someone please advise on the next cause of action. That is if Airport Technical Services is an actual thing that I can fight.


Thank You.

Hi Blaque,
It sounds like some confusing terminology they have made up. So long as they do not claim it was an Extraordinary Circumstance your claim should be perfectly valid.
I would issue them with a NBA to push them along and show that you will not be put off.
They, like others, will do almost anything to put you off.
Good luck.

JPears

for lazy newbs

juppy52

My partner and I had booked through AF/KLM a trip to Singapore, we were flying from Birmingham BHX, via Paris CDG to Changi SIN.

We boarded the Fly bee Embraer 195 for a 17:00 departure, due in at CDG at 19:35 Paris time, with the next flight at 21:00 to Singapore, plenty of time or so we thought. We were sat on the plane for at least half an hour before the pilot came on the intercom to say there was a warning light that they were trying to fix over the phone/radio, after another delay he announced that they were getting an engineer out to try to fix it, after yet another delay it was announced that we were going to have to use the spare aircraft sat alongside us, so we transferred to the second plane and we then flew to Paris, however for all the extra speed the plane flew at we arrived an hour and thirty five minutes late and had missed our flight to Singapore as it had taken off 10 minutes before we arrived.

We went to the AF desk and were told that we could be put on the same flight the next day, so we asked if they could extend our flight back by a day so we did not lose time in Singapore, even though we would have to pay for an extra night in the hotel.

We also asked if they had any other flights they could put us on with other airlines. They found a Singapore Airlines flight leaving the next morning so we would arrive Thursday Morning rather than Wednesday evening, at least this was better than a day at CDG. We asked about the luggage as we needed our stuff for the night in the hotel that they were putting us up in. We were sent to a very unhelpful and indifferent man who just shrugged his shoulders and said it was locked up in a transit area and he could do nothing. He then turned his back on us.

We went to the Ibis, managed to just about get a meal out of them as it was now gone 10pm and tried to go to bed, the key did not work three times and eventually they gave us a new room!
We woke the next morning put on the same clothes as that is all we had and had breakfast and went to check in for Singapore Airlines.

We asked about the baggage and were told that we needed to check at the gate. I checked at the gate 1 hour before the flight to be told it was still in terminal 2 and to come back in 30 mins. I did and still no sign of the luggage!! We were getting very bothered and upset by now as all were told was " you can claim against AF" well that is all very well but the practicalities of the situation were more important, i.e. what do we wear and having no toiletries. Just before we boarded the load master said that AF would send the bags ion the next flight if they did not make this one. So, we had to board and just after we sat down a ground crew person came on board to say they were not on the flight, so we expected them to be in Singapore about a day later! Also, he told us to contact AF at Singapore.

We got to Singapore and tried to find an AF desk, no luck, the nice lady on the info desk said as there were no AF flights till the evening there was no one there. We then asked Singapore Airlines if they could help, they were great and took us back through security and to make a lost luggage claim, this we did and Singapore Airlines gave us $120SGD each to buy emergency clothes and toiletries.

We went to our hotel, dumped our carry-on bags and tried to go shopping, bearing in mind we were hot, tired and fed up by now. Problem number one finding somewhere that had all the toiletries we needed, and more importantly clothes as the Singaporeans are very petit, and there is next to no choice for European sizes clothes and shoes, ladies clothes seem to stop at size 12, shoes at size 9 for men and trousers at 36" waist. I managed to find a couple of polo shirts and a T shirt but no shorts or underpants until we managed to find a M&S so now we had clean underwear, toiletries but no shorts or shoes.

It was now early evening so we went to the hotel and showered and slept till the morning. In the morning, now Friday I rang the lost baggage claim line at Changi to be told our cases were still in Paris and not to expect them till Saturday evening about 10pm local time, so we needed more clothes and had to go shopping again so another half day ruined. My partner was distraught to say the least and I was utterly !!!!ed off by now.

Our cases finally arrived on Saturday evening about 8pm so the rest of the holiday was able to go to plan with clean clothes and shoes that fitted. However the whole thing left a sour taste and had ruined the planed itnerary for the holiday as we lost time in Singapore and had to spend a good day of our time there trying to find emergency clothes and toiletries.

Now the travel insurance and the money that Singapore Airlines gave us will cover the cost, but my question is, is there any way we should be entitled to recompense for the loss of time to enjoy our holiday and the stress and anxiety we were put under trying to sort out everything?

Any help or suggestions would be gratefully received. I plan to write to AF and voice my dissatisfaction after I have sent the claim off to the insurance company.

Caz3121

Your claim is with the operator of the delayed flight for EU261 compensation - have a read of vaubans guide and the Flybe thread

juppy52

Thanks Caz, but the flight was not delayed by 3 hours so the EU ruling does not apply. The point i was trying to make was that even though it was only 2 hours delay, the knock on effect of the delayed baggage ruined two of our days in Singapore and if there was any lightly redress from AF in the form of flight miles/vouchers etc as a goodwill gesture.

Caz3121

juppy52 wrote: »

Thanks Caz, but the flight was not delayed by 3 hours so the EU ruling does not apply.

juppy52 wrote: »

My partner and I had booked through AF/KLM a trip to Singapore, we were flying from Birmingham BHX, via Paris CDG to Changi SIN.

....we arrived an hour and thirty five minutes late and had missed our flight to Singapore as it had taken off 10 minutes before we arrived.

We went to the AF desk and were told that we could be put on the same flight the next day,

It sounds like your arrival time in SIN was more than 3 hours late..if this was all booked as one ticket (sounds like it was) then EU261 DOES apply
Have a read for Vauban's guide and make claim against Flybe for €600 each on the basis of arriving more than 3 hours late into SIN due to their delay

joberty

Our flight was cancelled on19/3/17 and on the day we were handed a letter from klm stating that it was due to adverse weather conditions and runway maintenance. The letter also stated we could claim compensation. Now the airline simply say it was due to bad weather and so we're not entitled to anything. We would like to take it further but the CAA say they can't get involved if it took off from a non U.K. Airport. Does anyone know who the regulator is in the Netherlands or whether we should just go straight to small claims? Thanks

Justice13075

Firstly put your flight details into a couple of checkers like Bottonline & EuClaim see what they say. Then come back.

bettyboon

Can anyone offer some thoughts on this please. We flew from Leeds Bradford to Washington DC via Amsterdam. We missed our connection in Amsterdam because the flight from Leeds Bradford was late. KLM say this was down to air traffic control. It is true that we missed our slot to leave Leeds Bradford, but the reason for this was that the aircraft we travelled on was late coming in to Leeds Bradford. Is this reasonable or not?