Flight delay and cancellation compensation, KLM/AF ONLY

photome

thanks guys. i will give it some thought and may go down the NWNF route.

my first flight would have been due to leave amsterdam for norwich at about 0915 so that was soon after the problem, it doesnt really explain why we got on it at Norwich at 1000 and it didnt leave untill 11.

it was chaos at Schipol with so many people waiting for rescheduled flights

Caz3121

photome wrote: »

it doesnt really explain why we got on it at Norwich at 1000 and it didnt leave untill 11.

it was chaos at Schipol with so many people waiting for rescheduled flights

When they missed their ATC slot with the delay they need to request a new one. From what you posted it sounds like they boarded everyone as soon as they could to be able to show they were ready to leave as soon as an ATC slot was issued...which turned out not to be till 11 (I have boarded flights before where they actually tell you that they have an ATC slot of 09:30 but they boarded everyone at 08:00... they can then state they are ready and possibly 50% of the time we have left earlier)
It may have been worsened by the issue at Amsterdam, Although a huge airport they will have a finite number of stands so they will need to get planes out to free up the gates for planes coming in. Huge amount of planning in this stuff and nightmare in these sort of circumstances

good luck - the NWNFs can be a pretty good at telling you when there is no claim so hopefully will be positive

bettyboon

Does anyone know what are rotational air traffic restrictions? KLM are refusing to pay our claim and citing this.

Justice13075

Probably means they lost their slots. Have you put your flight details into an on line flight delay checker like Bottonline or EuClaim if not do it now. If they say you are due compensation download and read Vaubans Guide. Then send a Letter before action all explained in the guide. STOP ping ponging with them and start claiming.

bettyboon

I have now had two refusals from them, the first just mentioned air traffic control as the reason. Someone on here gave me some advice so I went for it again and now they are saying something slightly different. I think you are right and I am going to the Ombudsman. Thanks for your reply.

Justice13075

The advice is not to go to the Ombudsman just follow my advice in the post above yours.

Caz3121

bettyboon wrote: »

I have now had two refusals from them,

what do the NWNF sites show? I would check the answers there before you do anything else

Vauban

bettyboon wrote: »

I have now had two refusals from them, the first just mentioned air traffic control as the reason. Someone on here gave me some advice so I went for it again and now they are saying something slightly different. I think you are right and I am going to the Ombudsman. Thanks for your reply.

What Ombudsman?

srisport

Hi All,

Back in March (2017) we had a flight delay of 6 hours from Amsterdam - San Fransisco, this was through KLM. During the delay we were handed food vouchers but as we were flying business class we chose to head back to the Lounge.

Once we arrived in San-Fransisco we were handed a piece of paper which stated how long our flight was delayed for.

After returning home from our holiday i proceeded to research methods of claiming for this delay and used resolver to submit a claim which was recorded on 31st May (2017).

Ive not heard nothing since either by email or phone call.

Should i just go ahead and contact KLM directly to discuss this delay and a possible compensation claim?

Should i do it over the phone or via email? What information should i have at hand which will help increase my chances of having a successful claim?

Any help and advice is very much appreciated.

Regards.

Caz3121

there should be some sort of escalation time on Resolver but you can claim direct with KLM using the information on their website
https://www.klm.com/travel/gb_en/customer_support/customer_support/refunds_and_compensation/applying_for_a_refund.htm