Flight delay and cancellation compensation, Virgin Atlantic ONLY

David_e

gazzer82 wrote: »

i can't find the correct address!

Can someone post it up for me?

Thanks

Gareth

#564 and #565 on Page 29 of this thread gives:

[FONT=Times New Roman,serif][FONT=Arial,sans-serif]Company Secretariat,[/FONT][/FONT]
[FONT=Times New Roman,serif][FONT=Arial,sans-serif]Virgin Atlantic Airways Ltd.[/FONT][/FONT]
[FONT=Times New Roman,serif][FONT=Arial,sans-serif]The Office[/FONT][/FONT]
[FONT=Times New Roman,serif][FONT=Arial,sans-serif]Manor Royal[/FONT][/FONT]
[FONT=Times New Roman,serif][FONT=Arial,sans-serif]Crawley[/FONT][/FONT]
[FONT=Times New Roman,serif][FONT=Arial,sans-serif]West Sussex[/FONT][/FONT]
[FONT=Times New Roman,serif][FONT=Arial,sans-serif]RH10 9NU.[/FONT][/FONT]

gazzer82

Great, thanks!

Letter in the post, checked last night and i got my "We'll get back to you in 12 weeks" letter in the middle of January and still no response, not even the "Technical Issues" letter.

Legal action here i come i think!

Gareth

normansbaby

Hi, a quick question. Virgin have defended claim and i now have the 2Directions questionnaire" to complete.
It asks which County Court I would like the hearing to take place. All correspondence so far has come from Northampton County Court,that location is ok but I do have one nearer in Huntingdon.
Does anyone know if there is a prefered location for these cases to be heard? It may not go that far but I fully intend to go to court if necessary.

Vauban

normansbaby wrote: »

Hi, a quick question. Virgin have defended claim and i now have the 2Directions questionnaire" to complete.
It asks which County Court I would like the hearing to take place. All correspondence so far has come from Northampton County Court,that location is ok but I do have one nearer in Huntingdon.
Does anyone know if there is a prefered location for these cases to be heard? It may not go that far but I fully intend to go to court if necessary.

Choose whichever court is most convenient for you.

normansbaby

Thanks. Have also ticked mediation so lets see what happens.
Will update in due course.

kevstarkie

Have today had a call explaining mediation and trying to set it up for when I'm available. Has anyone got to the stage I'm at and still received payment from Virgin before mediation or before a hearing?

Also if it does go to mediation or a hearing what should I be collecting evidence wise to support my case. Their defence is based on technical issue and staff legal hours. Thanks again.

David_e

normansbaby wrote: »

Have also ticked mediation so lets see what happens.

I don't understand mediation in the context of these claims. In the case of flight delays, surely either there's a valid claim or there isn't; I can't see any "middle ground" which is what I (probably wrongly) associate with mediation. Is this just some kind of Court hearing but without the judge where the parties try to convince each other?

Psaila

so i sent off the first letter and today virgin have written to tell me i need to fill in the form online!
is this correct?
Thanks

David_e

Centipede100 wrote: »

You're right mediation in these cases is a waste of time.

Thanks, thought so but I presume you need to play the game to show you have tried to resolve without "wasting" the court's time.

David_e

Psaila wrote: »

so i sent off the first letter and today virgin have written to tell me i need to fill in the form online!
is this correct?

In a word, no. They can't dictate how you communicate. If you can easily/quickly cut and paste extracts from your letter, it might be easier to do that than argue the toss. Having said that, if that means you go to the back of the queue again, that's unacceptable. They really must be struggling for a defence if that's their best response though!

How long did you wait for the response, as a matter of interest? I think I'm on day 27.