Flight delay and cancellation compensation, Virgin Atlantic ONLY

hollypaddy

beach255 wrote: »

Anyone trying to get compensation on VA flight Manchester to Orlando 03/06/08. I've just had the usual EC rejection letter as it was technical problem with bolt for fuel pump on an aircraft at gatwick the previous day.
We had 4hr 22 delay.
We have now sent a NBA letter to VA.

Hi there I've just filled in the claim form off virgins website as we were delayed by more than 5 hours on 2/06/2008 - orlando to manchester so I bet our flight been delayed was what had a knock on effect to your flight. I'm not feeling confident about a positive reply from them after reading things on here :-(

hollypaddy

hollypaddy wrote: »

Hi there I've just filled in the claim form off virgins website as we were delayed by more than 5 hours on 2/06/2008 - orlando to manchester so I bet our flight been delayed was what had a knock on effect to your flight. I'm not feeling confident about a positive reply from them after reading things on here :-(

Hi there again, just done some checking on flightstats and it must have been our flight that had a knock on effect to yours as I've just checked all flights that left Manchester to Orlando on the 2/6/2008 and they were all on time so it was flight vs076 due to depart on 2/6/2008 that was delayed over 5 hours.

Vauban

hollypaddy wrote: »

Hi there I've just filled in the claim form off virgins website as we were delayed by more than 5 hours on 2/06/2008 - orlando to manchester so I bet our flight been delayed was what had a knock on effect to your flight. I'm not feeling confident about a positive reply from them after reading things on here :-(

I doubt you will get a positive reply too, unfortunately. But if you start legal action, Virgin don't seem to have much of an appetite to stand their ground. Settling out of court for the full amount seems to be what they do when you push it all the way.

ruby28

I have today spoken with Virgin and informed them i am about to start court action. I have not received any response at all to my application for compensation or to my emails and NBA. I have today been informed the delay was due to a technical issue but the lady i spoke with was very reluctant to give me any information and either couldnt or wouldnt expand on technical issue. Is this enough to start court action with or should i hold off until i receive an official explanation? We are 18 weeks into the process.

Vauban

ruby28 wrote: »

I have today spoken with Virgin and informed them i am about to start court action. I have not received any response at all to my application for compensation or to my emails and NBA. I have today been informed the delay was due to a technical issue but the lady i spoke with was very reluctant to give me any information and either couldnt or wouldnt expand on technical issue. Is this enough to start court action with or should i hold off until i receive an official explanation? We are 18 weeks into the process.

If you sent them a notice before action and the deadline has passed then you are free to commence a court action.

beach255_2

Can anyone confirm that it was the aircraft for flight VS27 LGW-MCO 02/06/08 (delayed 5hrs55) that first had the fault (fuel pump bolt) that had a knock on affect on the 03/06/08 flights. I have checked flight stats and it looks like it. Thanks.

flor2012

stavros42 wrote: »

Thank them for the air miles but also tell them that you will still pursue them for statutory compensation under EU regulations.

We were also on the recent Orlando to Manchester flight, with a delay of over 24 hrs. We have completed the compensation claim forms and not accepted the airmiles just hoping they don't try the exceptional circumstances line. The pilot taking ill is within their control they should have adequate procedures in place to cover staff sickness:mad:

Lil_Me_2

beach255 wrote: »

Can anyone confirm that it was the aircraft for flight VS27 LGW-MCO 02/06/08 (delayed 5hrs55) that first had the fault (fuel pump bolt) that had a knock on affect on the 03/06/08 flights. I have checked flight stats and it looks like it. Thanks.

Yes it definitely was. We knew the flight was delayed by 1 hour before we'd even arrive at the airport, but the plane was there at the gate at the time we'd expected. They let us all the way through to the gate before they decided that the plane had "gone technical" and we were sent back through to departures.

Not sure if this link will work properly - http://www.flightstats.co.uk/FlightStatus/flightStatusByFlightExtendedDetails.do?id=128481570

Original flight departure time - 11:15
06:27 - departure changed to 12:15
07:35 - departure changed to 12:37
11:20 - departure changed to 12:45
13:16 - departure changed to 17:00
17:05 - departure changed to 17:15
17:21 - departure changed to 17:25
Actual departure - 17:35

I did reply to your PM by the way, not sure if you got it.

beach255_2

Lil_Me wrote: »

Yes it definitely was. We knew the flight was delayed by 1 hour before we'd even arrive at the airport, but the plane was there at the gate at the time we'd expected. They let us all the way through to the gate before they decided that the plane had "gone technical" and we were sent back through to departures.


Original flight departure time - 11:15
06:27 - departure changed to 12:15
07:35 - departure changed to 12:37
11:20 - departure changed to 12:45
13:16 - departure changed to 17:00
17:05 - departure changed to 17:15
17:21 - departure changed to 17:25
Actual departure - 17:35

I did reply to your PM by the way, not sure if you got it.

Many thanks for that. I haven't received any message from you. Any chance of sending again? Sorry.

Lil_Me_2

beach255 wrote: »

Many thanks for that. I haven't received any message from you. Any chance of sending again? Sorry.

I didn't save it, but drafted another one to you, fingers crossed you've got that!