Flight delay and cancellation compensation, Virgin Atlantic ONLY

Tyzap

ormolu wrote: »

Any advice appreciated!

I would persevere and try to diy.

Passengers unable to access the internet or printing facilities

Please call 0344 871 5612 from the UK or +44 344 871 5612 from everywhere else, leave your full name and address and we will send you a paper application form by post within the following 14 days.

If you are a claims management company

Please write to us at the following address:

Virgin Atlantic Customer Relations

The Base

Fleming Way

Crawley

RH10 9LX

https://www.virginatlantic.com/gb/en/help-centre/flight-disruptions/eu-claims.html

ormolu

To my shock and bewilderment, was just sent an email from Virgin Atlantic with a link to claim my full 600 euros of compensation (this without apparently filling in their correct form via the broken link, lol). Gave them my bank details through their online platform. Money supposed to arrive in 10 days. Amazing!

Justice13075

Well done to Virgin even though you were entitled it helps that you don't have to go through the process of suing them.

Tyzap

ormolu wrote: »

To my shock and bewilderment, was just sent an email from Virgin Atlantic with a link to claim my full 600 euros of compensation (this without apparently filling in their correct form via the broken link, lol). Gave them my bank details through their online platform. Money supposed to arrive in 10 days. Amazing!

Well done:beer:

If only it was that easy all the time!

DOUGALLDOUGALL

The exact same thing has happened to us. Virgin has cancelled our flight out of JFK to Manchester in December 2018 we have had to book an extra night - no compensation. Virgin has them downgraded our seats from Upper to Premium Ec. Our tour operators - dial a flight say they will communicate with Virgin but Virgin has told me it!!!8217;s Premium Ec or nothing. Can they do this? Even though dial a flight say that there is a !!!8216;no downgrade marker!!!8217; on our ticket. Can anyone help please?

photome

DOUGALLDOUGALL wrote: »

The exact same thing has happened to us. Virgin has cancelled our flight out of JFK to Manchester in December 2018 we have had to book an extra night - no compensation. Virgin has them downgraded our seats from Upper to Premium Ec. Our tour operators - dial a flight say they will communicate with Virgin but Virgin has told me it!!!8217;s Premium Ec or nothing. Can they do this? Even though dial a flight say that there is a !!!8216;no downgrade marker!!!8217; on our ticket. Can anyone help please?

As above you are entitled to a reroute or refund, have you asked for either.

JPears

Welcome.
But this should be posted on the Virgin thread, not your own personal thread which clutters up the board and makes it difficult for everyone.

Wendy_Jo

I completed the Virgin Atlantic online claims form for a 4 hr delay. The response I received today is below. We were told at the time that the delay was due to a technical fault and had to wait for a replacement part, note what it says below. In addition, I can't find any court judgments Virgin are referring to. Anyone had a similar experience? Anyway to prove/disprove reason for delay?


We regret to advise that we have declined your claim on the grounds that the cause of the delay was caused by extraordinary circumstances [/B]which were beyond the actual control of Virgin Atlantic and which could not have been avoided even if all reasonable measures had been taken.

In your particular case the flight was delayed as a result of an external fault to the Flight Planning system which resulted in this network being inoperable. This system failure, along with having to re-plan flight movements, took longer than anticipated and impacted a number of airlines globally.

Claims relating to this particular disruption have already gone through the court process. The final judgement confirmed that this disruption was due to extraordinary circumstances. We, therefore, respectfully decline your request for compensation.

jpsartre

When did you fly? Have you tried the flights checker on EUClaim.com?

Justice13075

and also check bottonline