Flight delay and cancellation compensation, Virgin Atlantic ONLY

bigg2001

Evening - sorry if this has been answered before but put in a claim for compensation for flight delay - VS16 - 01.09.14 for my family, 2 adults and 2 children, 1 of which was classed as an adult and therefore we paid full price for her and the second was priced as a child and was approx £30 cheaper - this was as a holiday package through Charter Travel.

I received compensation mid-November for my husband and I but there was no mention of the claim for the children. I emailed them and have heard nothing. Have I missed something? The claim form has a section for under 18s so I assumed children would be payable but as all claims were in the same envelope, I'm unsure whether a child claim takes longer for them to check we did pay for their tickets and that they do belong to us or whether they just won't pay and if so. Is there a suggestion on how best to get the money if any??

Thanks in advance

bigg2001 x

Vauban

bigg2001 wrote: »

Evening - sorry if this has been answered before but put in a claim for compensation for flight delay - VS16 - 01.09.14 for my family, 2 adults and 2 children, 1 of which was classed as an adult and therefore we paid full price for her and the second was priced as a child and was approx £30 cheaper - this was as a holiday package through Charter Travel.

I received compensation mid-November for my husband and I but there was no mention of the claim for the children. I emailed them and have heard nothing. Have I missed something? The claim form has a section for under 18s so I assumed children would be payable but as all claims were in the same envelope, I'm unsure whether a child claim takes longer for them to check we did pay for their tickets and that they do belong to us or whether they just won't pay and if so. Is there a suggestion on how best to get the money if any??

Thanks in advance

bigg2001 x

This is all covered in my guide.

Vauban

Johnm wrote: »

Hi All,
I sent an EU claim to Virgin for a flight delayed over 4 hours in 2010. They responded with an email asking me to complete their claim form, which I returned on 22.11.14. They said they would acknowledge within 2 weeks but I haven't heard anything. And their telephone number for EU claims is just an answering service and nobody calls back. It seems they are uncontactable if they so choose, I can't even establish that they've received my claim.
Any ideas?
Thanks folks
John

Social media? Email to the CEO? Or ultimately court action. But to be honest I think they are quite busy and struggling to deal with the volume of claims. So you may need to wait a few weeks yet.

TraceB

Hi all


Just after some advice from you knowledgeable lot!


My husband and I were on a delayed flight from Las Vegas in April (delayed arrival by 4 hours and 15 mins). We completed Virgin's form and sent it off as per the instructions of their website.


We received a letter at the end of May to say that our claim has been denied on grounds that the delay was caused by extraordinary circumstances. The Category was "Unexpected flight safety shortcoming" with the further details as being "Any other technical defects which become apparent immediately prior to departure or in-flight (where the systems or part had been maintained in accordance with the required maintenance programme) and which require investigation and /or report before the aircraft is airworthy for the intended flight."


They state that it was an unexpected technical issue - there was a hydraulic leak in the cargo bay area on the fight coming into Vegas from Gatwick.


So, my question is that since the ruling at the end of October which (if I've interpreted it all correctly), the airlines shouldn't use technical issues as extraordinary circumstances can we now try and re-claim? If so, what is the best way to do this? Do we once again complete Virgin's only form or is it best to take it straight to a no win no fee solicitors? Not sure I'm technical enough to try the small claims court myself!


Many thanks in advance
Tracey

Vauban

Have a read of my guide TraceB - it's all in there.

Skid_Marks

Tracy......given your lack of confidence to run with it yourself go straight to NWNF, but make sure to select a good one such as Bott & Co.

TraceB

Vauban wrote: »

Have a read of my guide TraceB - it's all in there.

Thanks Vauban - I had a quick read but couldn't see the answer! Sorry! I did have a look on the Virgin website and they have given an address for claims that were rejected so I might just write to them and see what they say!

poor_child

After a bit of advice

Our flight was delayed on NYE by 5 hours - the aircraft had a technical fault and they were looking to change from a 747 to Airbus and wanted volunteers to take a flight the next day.

My partner and I agreed to that and flew out the next day. However, on NYE we wanted our bags back as they carried essentials which we wanted for NYE, we waited 3 hours and they were unable to get our bags - the customer services manager told us to buy what we need and claim back.

When we went back New Years day and boarded our flight, we checked with the staff about our bags and we were told they had not loaded one of our bags on to the aircraft. That bag was then returned to us 3 days after and we were told to buy what we needed and claim back.

I am just looking to right a claim - should I treat the two instances separately? I.e. Write one claim for the delayed flight and claim back of essentials bought that night and another for the bag being delayed?

Caz3121

poor_child wrote: »

I am just looking to right a claim - should I treat the two instances separately? I.e. Write on claim for the delayed flight and claim back of essentials bought that night and another for the bag being delayed?

The baggage reimbursement should be handled separately
Did Virgin not handle the compensation when you volunteered?

poor_child

Caz3121 wrote: »

The baggage reimbursement should be handled separately
Did Virgin not handle the compensation when you volunteered?

Yes they did for the flight - however, not for things like the taxi to and back to the airport, and the essentials purchased on the evening of the flight delay when they were not able to locate our bags.

Thanks