Flight delay and cancellation compensation, Virgin Atlantic ONLY

spikey001

I had a letter from Virgin this morning some weeks after I sent them my letter of intentions regarding court action.

RE: Flight VS075 21 October 2010

Thank you for your recent correspondence. Please accept my apologies for our delayed response and be assured no discourtesy was intended.

Further to our letter dated 30 October 2013, we have given information regarding this flight to the civil aviation authority to establish their views in respect of the EU legislation EC261/2004. Their view is that, in this case only and under these specific circumstances only, the disruption was due to extraordinary circumstances. In view of this we will continue to decline your request for compensation.




Next stop MCOL I feel ! Original fault was a faulty valve in the de-icer on one engine that took nearly 5 hours to fix while we all sat in the plane like cattle, on the apron with hardly any acknowledgement that we existed.

The sad thing is, if Virgin had been brave enough to admit some sort of liability and also offered some small gesture to us in the form of a letter of apology and a small voucher. I wouldn't have even bothered going for compensation. I know of one other person on this flight who has been successful with their court action so it's only a matter of time and a matter of further expense for Virgin.

spikey001

30 minutes later ! MCOL claim completed, paid for & submitted !
Now it's a case of waiting to see how Virgin intend to respond. It would be ridiculous for them to try and defend a case they have already lost in another court but I bet they try.

David_e

spikey001 wrote: »

30 minutes later ! MCOL claim completed, paid for & submitted !
Now it's a case of waiting to see how Virgin intend to respond. It would be ridiculous for them to try and defend a case they have already lost in another court but I bet they try.

The Huzar case decision is due on Wednesday. I'd probably have waited in the hope of an outcome that will make clear the defence you were given is not adequate.

spikey001

David_e wrote: »

The Huzar case decision is due on Wednesday. I'd probably have waited in the hope of an outcome that will make clear the defence you were given is not adequate.

Yes, I saw that this afternoon after I submitted the claim.
Oh well, whatever the outcome I don't think it would have stopped me from submitting the claim.

David_e

spikey001 wrote: »

Yes, I saw that this afternoon after I submitted the claim.
Oh well, whatever the outcome I don't think it would have stopped me from submitting the claim.

Well, as most of us understand the law, their defence should fail so I hope you win, one way or the other.

manta2010

Our family was on flight VS066 from Montego Bay to Gatwick on the 1st June 2014. The flight was cancelled due to the second A/C unit breaking down , The Capitain told us the first one broke when flying from Gatwick, So a problem was known. As there are only 3 A/C units he could not fly until it was repaired. We were put up in a hotel for 1 night along with all the other passengers.14:00 The following day buses turned up to take us back to the airport where we were told the plane was repaired and ready to go at 17:45. After we had checked in we were then told the plane was not repaired but they are still working on it. By 19:00 the air conditioning broke in the airport and they had run out of bottled water and telling us absolutley nothing of what was happening or even if the flight was going to be canceled again. With all the heat building up in the airport, angry passengers not knowing what was happening and a Virgin staff member grinning at people getting aggravated, Things got out of control. Police were called as peoples aggression was getting worse then a fight broke out between passengers. Absolute nightmare which Virgin Atlantic caused. The delay made my 16 year old Daughter miss a very important resit of her English GCSE Exam, Now she has been told she can't re-sit it. I am filling out a compensation form and I am wondering if my chances are good or will Virgin just ignore it.
Thanks

Vauban

manta2010 wrote: »

I am filling out a compensation form and I am wondering if my chances are good or will Virgin just ignore it.
Thanks

Well your chances are definitely better this afternoon than they were this morning! Read the FAQs on page one for details of how to progress a claim.

Chris_AL

roxyroxy wrote: »

i was delayed by exactly 24 hours on a virgin flight to st lucia in oct last year (2012) it was my honeymoon. I knew about the claim situation and put in a claim. recieved a letter just before christmas saying they would not pay out as it was a technical fault beyond their control so the claim would not be valid. they gave us 12,000 miles as compensation, this is no good to me as i do not collect miles. it took a long time to save for my 7 nights st lucia honeymoon and i lost a whole day so only had 6 days, i will never get this back. are they correct in denying me my claim and have they covered themselves by giving me some "miles" !!!???

Hi there


I just wondered if you managed to get any compensation for this flight delay as I was also on that flight & I'm just about to put in a claim.


Thanks

Vauban

Chris_AL wrote: »

Hi there

I just wondered if you managed to get any compensation for this flight delay as I was also on that flight & I'm just about to put in a claim.

Thanks

I don't think RoxyRoxy has been on the forum since February 2013, Chris ...

matttray2007

Hi.
myself and my family was also on the delayed flight vs073 on 24th april 2009 and wondered if anybody has been successful in getting compensation back from virgin:D