Flight delay and cancellation compensation, Easyjet ONLY

sixtysue

Thank you for your reply & advice Tyzap.
Easy jet reply about exceptional circumstances was because of the air traffic control strike.
I will take a look at CEDR.
Thanks

cmjfletcher

Hoping someone can advise or what compensation we'll be due as our flight had multiple cancellations / delays. Original flight from Stansted to Bilbao was scheduled for departure at 6:30pm. We boarded as usual and then were advised a bid strike had occurred and an engineer is working to resolve the issue. Two and a half hours passed on board before it was cancelled as the pilots had ran out of flying hours.

We were put up in a hotel overnight and the flight was rescheduled for 11.15am next morning, with a new flight number. Boarded again as usual, this time we were informed there was a scratch on the wing and the engineer was working on it. Two and a half hours later we were taken back off the aircraft into the terminal.

Reboarded for a third time and the plane eventually departed at 4:20 pm. 22 hours after our original scheduled flight and 5 hours after our rescheduled flight.

A few questions I would be grateful if someone could help with:
Are we due multiple compensation claims as two flights (two different flight numbers) we're cancelled / delayed?
How much should we expect from easyJet and should they pay for the hotel we booked that didn't use?
We also have travel insurance so should we make claims via the insurer and through easyJet?

Thanks

111KAB

2 claims - one off airline for delayed flight and second from insurers dependant upon type/level of insurance taken out. All details re airline claim can be referenced on Vauban's Guide.

cmjfletcher

Thanks 111KAB. One thing I want to clarify is whether we should submit two compensation claims to easyJet as we had two flight numbers and easyJet's online claim form onlay lets you enter one flight number.

So one claim for the cancelled flight, and a second claim for the delayed rescheduled flight?

Then a third claim via our insurance company.

111KAB

One claim to EasyJet.

Lyndon14

Hello,

Our Easyjet flight was cancelled yesterday. We were given a new flight today with a new flight number. I have submitted the form for yesterday’s cancelled flight for compensation as we couldn’t take off as two cabin crew members injured their backs. Today members of the cabin crew aren’t here so looks like we will be delayed 3+ hours. Does anyone know if I can put a separate claim in?

Thanks a lot

Tyzap

Lyndon14 wrote: »

Hello,

Our Easyjet flight was cancelled yesterday. We were given a new flight today with a new flight number. I have submitted the form for yesterday’s cancelled flight for compensation as we couldn’t take off as two cabin crew members injured their backs. Today members of the cabin crew aren’t here so looks like we will be delayed 3+ hours. Does anyone know if I can put a separate claim in?

Thanks a lot

Hi Lyndon14,

There is some debate about this but I would put in two completely separate claims and see what they come back with.

Two flights, two delays, two lots of inconvenience to the passenger so I don't see why not.

Good luck and do let us know how it goes.

VoteForPedro

Hi everyone I was the one a few pages back who was cancelled from Madrid and they kept giving different reasons why I didn't fall under EU compensation.

I escalated it to the CEO and have had a man in her office "dealing" with it after they said they wouldn't pay my expenses back. He's agreed to refund part of them now after he tried to close the case without looking at it (he admitted this) but won't budge for showing me proof of the cancellation reason and said I have to take his word.

This is his response about it:

Further to our telephone conversation of today, Tuesday 27th September, we can again confirm that your flight EZY7104 was cancelled due to thunderstorm activity across Europe, which in turn caused Air Traffic Control restrictions leading to several delays and cancellations across the network. Flight EZY7104 had to be cancelled as a result of these Air Traffic Control restrictions pushing our crews over the maximum legal working hours.

Is this a real reason I wouldn't be allowed compensation? I used the site you gave me which said I was eligible.

If it is entitled to compensation could you please tell me what I can say back to him.

Thanks guys.

JPears

If online checkers, such as Botts, think you have a valid claim, that is useful.
Unfortunately you will either have to:
1. Use the ADR the airline is signed up to, if there is one.
or
2. Start legal action. You will find out the truth here.
3. Take a hit on the amount received and hand over to a NWNF firm such as Botts.

Tyzap

VoteForPedro wrote: »

Hi everyone I was the one a few pages back who was cancelled from Madrid and they kept giving different reasons why I didn't fall under EU compensation.

I escalated it to the CEO and have had a man in her office "dealing" with it after they said they wouldn't pay my expenses back. He's agreed to refund part of them now after he tried to close the case without looking at it (he admitted this) but won't budge for showing me proof of the cancellation reason and said I have to take his word.

This is his response about it:

Further to our telephone conversation of today, Tuesday 27th September, we can again confirm that your flight EZY7104 was cancelled due to thunderstorm activity across Europe, which in turn caused Air Traffic Control restrictions leading to several delays and cancellations across the network. Flight EZY7104 had to be cancelled as a result of these Air Traffic Control restrictions pushing our crews over the maximum legal working hours.

Is this a real reason I wouldn't be allowed compensation? I used the site you gave me which said I was eligible.

If it is entitled to compensation could you please tell me what I can say back to him.

Thanks guys.

Hi VFP,

Ask them for a deadlock letter and to refer your case to CEDR. The weather problems from earlier in the day caused a 'knock on' to your flight which was cancelled as a result. That is not an EC and compensation is due. CEDR should be able to sort this out.

Good luck.