Flight delay and cancellation compensation, Easyjet ONLY

Justice13075

It is not the time you land but the time the doors are opened.

Robsey

Hi guys
My flight home from Prague was cancelled on sunday night owing to the crew being over their hours due to congestion through the day. Do you think they'll pay up the €250 as they might say congestion isn't their fault. But I think they should have staff on hand that could cover this. Plus their turn around times are so tight that they never get a chance to make any time up. They got us a hotel and we got a refund for the return ticket. We'll also be submitting a claim for our new tickets to get home with a different airline as they had no availability for 72 hours. Thanks in advance.

Tyzap

Robsey wrote: »

Hi guys
My flight home from Prague was cancelled on sunday night owing to the crew being over their hours due to congestion through the day. Do you think they'll pay up the €250 as they might say congestion isn't their fault. But I think they should have staff on hand that could cover this. Plus their turn around times are so tight that they never get a chance to make any time up. They got us a hotel and we got a refund for the return ticket. We'll also be submitting a claim for our new tickets to get home with a different airline as they had no availability for 72 hours. Thanks in advance.

Hi Robsey,

Submit your claim and see how they respond.

I would say the reason for the cancellation is down to 'operational decisions' by EJ.

Regarding the compensation and ticket side of things, the regulations are not crystal clear in this particular area so don't get your hopes up just yet.

Good luck.

JPears

But there is a possibilty of this through the ADR EJ has signed up to?

JPears

bumped to tidy board

Robsey

Hi guys, i posted a few days ago saying I was claiming under EU261 as my flight was cancelled from Prague. I've now had the claim rejected as they're saying it isn't their fault as they were subjected to ATC restrictions. Is it worth me fighting this further (paying the £25 if it's rejected by the arbitrator etc)?. I know it was cancelled as the air crew were up to their working hours. My view is they should have standby crew available and that would have prevented the flight being cancelled.

legal_magpie

It depends on why there were ATC restrictions. If they couldn't get a slot because of delay (I.e. Their own delay led to further delay) you should be claiming. Don't take anything EJ say as true until it's been verified.

JPears

Verified in court

sixtysue

I am looking for advice please
Easy jet cancelled my flight from Newcastle to Nice last week. We were at the boarding gate for one hour waiting to board this delayed flight when they announced the flight was cancelled & to make our way to customer service. no explanation given but we heard that the crew were out of flying hours.
On the Easy jet website they posted industrial action by French Traffic controllers meant they had to cancel flights.
we were offered a refund on our flights & our hotel expenses.
I filled in the online compensation claim form and Easy jet quoted extraordinary circumstances due to industrial action.
Is it worth taking this any further. Thank you

Tyzap

sixtysue wrote: »

I am looking for advice please
Easy jet cancelled my flight from Newcastle to Nice last week. We were at the boarding gate for one hour waiting to board this delayed flight when they announced the flight was cancelled & to make our way to customer service. no explanation given but we heard that the crew were out of flying hours.
On the Easy jet website they posted industrial action by French Traffic controllers meant they had to cancel flights.
we were offered a refund on our flights & our hotel expenses.
I filled in the online compensation claim form and Easy jet quoted extraordinary circumstances due to industrial action.
Is it worth taking this any further. Thank you

Hi Sixtysue,

Did EJ give you full details on how this cancellation came about? If not they should have done. Just saying 'extraordinary circumstances due to industrial action' is not enough. They must give you full details, although they almost never do.

I mention this because, imho, given these circumstances you can refer your case to CEDR who can adjudicate on the real reason without the threat of having to pay the £25 fee should you lose your claim.

I would suspect that the flight crew going out of flying hours may be the main reason for the cancellation, however, we would need all the details to be able to decide. CEDR can ask EJ for these details on your behalf and they will be obliged to supply them.

All these details should be made clear to the claimant in the first place but the airline regulator, the CAA, regularly turn a blind eye to such misdemeanours.

Is it worth taking this any further?

Cases such as this are rarely 'clear cut' so much will depend on your desire, commitment and resolve to reveal the reason for the cancellation.

Good luck.