Flight delay and cancellation compensation, Easyjet ONLY

jase.2

FriedEggs wrote: »

Hi everyone,

Our family were delayed over four hours returning from Palermo to Gatwick on August fourth. Apart from having to sit around an airport for nearly seven hours with two young children, we didn't suffer any other expense. Easyjet provided a voucher for a snack and drink, which turned out to mean a sandwich, so we got lunch. The reason was given as technical difficulties, and they emailed us to apologise.
When we returned, we started a complaint through resolver. We waited two weeks and heard nothing, so we rang the customer services. A helpful lady took our booking reference and told us over the phone that we were entitled to compensation.
My account was credited with £1167 on Tuesday, which seems very close to €1600. It took just under four weeks.
So the moral is Easyjet will compensate, without threats.

I agree with that

I submitted a 2010 delay of 4 hrs from Stansted to Glasgow via resolver and two weeks later noticed resolver had closed it, I wrote to them and they said "oh we are having problems with easyjet" and basically do it yourself, so wasnt impressed.

Having read your message I called Easyjet this afternoon and after sitting in a call queue for over an hour I got through to someone who took the flight details (I didnt have the booking ref just a card statement) she found me on the flight, five mins later came back and advised I was due compensation of 250 euros. She noticed the card I booked on had expired and told me she would send an email within 24 hrs where I should reply stating the last four digits of the card that is now registered with Easyjet site. Got the email minutes later and expect the credit within a few days.

So my advise is with Easyjet is ignore Resolver and just ring up and speak to them

IDL

Hello,

Long time since I posted on here but I was wondering if someone's been in a similar position...

I was due to travel home from Munich on a Sunday evening flight (EZY2090, 3rd August 9.20pm) in early August when Easyjet texted me at 4.30pm notifying me they had cancelled the flight, and directing me online to rebook onto another flight or obtain a refund.

After a lot of panicked searching, phone calls and managing to get online, I discovered there were no alternative Easyjet flights offered for the same day that weren't fully booked (next one at 7pm the next day) and other airline flights were few and far between. I had to get to work the next day, so waiting a whole day to get home wasn't an option. While waiting in line at customer service and hearing the staff telling everyone in front that there were no available seats until the next day, my girlfriend let me know that there was one remaining economy seat on the only other flight, with BA for approx £400. I had to make a quick decision and took this, rather than being stuck in the country another day and losing a day's annual leave off work, on the understanding that the Easyjet refund + compensation according to EC directive 261/2004 would cover a proportion of this cost.

However after returning to England, Easyjet finally replied to my request stating that as the flight was cancelled due to "Crew Shortage" (earlier delays meant existing crew had worked over their legal hours and no replacement crew were available) they deem this to be an extraordinary circumstance and that the compensation does not apply.

I don't believe this for a second is "extraordinary" and ultimately feel it should be up to an airline to take responsibility for their flight scheduling and appropriate staffing, and it seems the UK CAA would agree (clause 33 of the CAA's list defining extraordinary circumstances - unfortunately I can't share links as a new poster but it's on their website). However I'm struggling to get a response from Easyjet and could really do with the compensation as it's not money I could afford to spend.

Has anyone had similar previous experiences and potentially any useful advice for next steps?

Thanks for any help,

Iain

wealdroam

IDL wrote: »

Hello,

Long time since I posted on here but I was wondering if someone's been in a similar position...

I was due to travel home from Munich on a Sunday evening flight (EZY2090, 3rd August 9.20pm) in early August when Easyjet texted me at 4.30pm notifying me they had cancelled the flight, and directing me online to rebook onto another flight or obtain a refund.

After a lot of panicked searching, phone calls and managing to get online, I discovered there were no alternative Easyjet flights offered for the same day that weren't fully booked (next one at 7pm the next day) and other airline flights were few and far between. I had to get to work the next day, so waiting a whole day to get home wasn't an option. While waiting in line at customer service and hearing the staff telling everyone in front that there were no available seats until the next day, my girlfriend let me know that there was one remaining economy seat on the only other flight, with BA for approx £400. I had to make a quick decision and took this, rather than being stuck in the country another day and losing a day's annual leave off work, on the understanding that the Easyjet refund + compensation according to EC directive 261/2004 would cover a proportion of this cost.

However after returning to England, Easyjet finally replied to my request stating that as the flight was cancelled due to "Crew Shortage" (earlier delays meant existing crew had worked over their legal hours and no replacement crew were available) they deem this to be an extraordinary circumstance and that the compensation does not apply.

I don't believe this for a second is "extraordinary" and ultimately feel it should be up to an airline to take responsibility for their flight scheduling and appropriate staffing, and it seems the UK CAA would agree (clause 33 of the CAA's list defining extraordinary circumstances - unfortunately I can't share links as a new poster but it's on their website). However I'm struggling to get a response from Easyjet and could really do with the compensation as it's not money I could afford to spend.

Has anyone had similar previous experiences and potentially any useful advice for next steps?

Thanks for any help,

Iain

MSE's Flight Delay Compensation article lists some examples of things which are not 'extraordinary circumstances':

Crew or pilot late
Flight cancelled because of underbooking
If the airline doesn't submit its documentation on time, if the delay was its fault
Technical problems that aren't caused by something out of the ordinary, such as component failure and general wear and tear

That article goes on to say:

How do I know if it's the airline's fault?

Let's face it, most of us wouldn't have a clue how to tell for sure if a problem was due to a technical fault. We wouldn't be allowed to inspect the aircraft, and even if we could, we probably wouldn't have the necessary aviation knowledge.

If you don't believe an airline when it says the delay wasn't its fault, you can refer the complaint to the UK's regulator, the Civil Aviation Authority, another European regulator, or the European Consumer Centre. Any of these can liaise with the airline on your behalf to establish what caused the delay.

111KAB

IDL - totally valid claim and easyJet owe you. Read Vauban's Guide then issue 14 day NBA.

J_M_R

kida wrote: »

Sorry - this was originally posted on seperate thread and advised to repost here:

6 Persons (including 1 paying child) flying with Easyjet to Munich from Manchester on Sunday 2 August this Year. After embarked advised by pilot that lightening on incoming flight may have caused damage to wing. After inspection this was confirmed and advised to leave aircraft.

Option provided by Easyjet desk was refund or alternative flight 5 Days later from Stansted and family would be bused there and put in hotel.

As this, i believe, was not a reasonable delay to incur I choose to book the cheapest alternative flight from Manchester to Munich with Lufthansa the next day at some considerable expense.

My travel insurance does not cover cancellation.

I paid for all flights with Credit card.

Easyjet's information email doesn't mention the lightning - just stating cancellation caused by "a technical issue on the aircraft"

I recorded the conversation with the easyjet desk advising Stansted option.

I have not accepted the cancellation payment from Easyjet (yet).

Any advice on what, if any, compensation I could claim would be greatly appreciated.

I have read Vauban's guide but want to know if Lightening on incoming flight means I would not be successful in claiming - also would you recommend using Resolver for an Easyjet claim?

Thanks

Did you make any progress with this? I was on the same flight too. My insurer has so far rejected my claim even though I did have holiday cancellation cover.

zzx

Can anyone advise. My daughters flight to toulouse from gatwick was cancelled on 12/6/15. the reason given at the time was bad weather, later changed to atc restrictions then back to bad weather.
I have lodged a claim with MCol and Easyjets response is:
"
a)The Flight was scheduled to be operated by aircraft registered as G-EZWR which was meant to operate flight EZY5204 into LGW to allow operation of the Flight b)G-EZWR was ready to operate EZY5204 to LGW, however prior to its departure G-EZWR suffered from an Air traffic Control (‘ATC’) management decision c)This ATC decision was to apply a delayed departure slot of 1 hour to G-EZWR when operating EZY5204 to LGW d)The reason for this delayed departure slot by ATC was due to thunderstorms around LGW and the need to regulate traffic into and out of LGW as a result e)G-EZWR departed with a delay of 1 hour 1 minute and made its way to LGW, however upon arrival at LGW G-EZWR was not permitted to land but was instead forced to enter a holding pattern f)The reason for this was that ATC applied landing restrictions at LGW due to the continuing thunderstorms g)G-EZWR was finally able to land approximately 1 hour 45 minutes after arrival, and as it was originally delayed by 1 hour 1 minute at departure the arrival delay to G-EZWR was 2 hours 46 minutes h)G-EZWR would have been able to operate the Flight with this delay, however it was again subjected to a further ATC delay pushing the delay close to 4 hours i)Given the length of the delay as a result of the ATC decisions the crew scheduled to operate the Flight would have exceeded their legal working hours and therefore the Flight was cancelled j)Due to the level of disruption at LGW due to the thunderstorms all spare crews were already utilised earlier in the day 4.The Defendant relies upon the Preamble to the Regulation which reads: ‘Extraordinary circumstances should be deemed to exist where the impact of an air traffic management decision in relation to a particular aircraft on a particular day gives rise to a long delay, an overnight delay, or the cancellation of one of more flights by that aircraft, even though all reasonable measures had been taken by the air carrier concerned to avoid the delays or cancellations." and "Such circumstances may, in particular, occur in cases of political instability, meteorological conditions incompatible with the operation of the flight concerned, security risks, unexpected flight safety shortcomings and strikes that affect the operation of an operating air carrier.’ 5.The Court of Appeal in Jet2.com Limited v Ronald Huzar further confirmed the same at paragraph 48 when the learned Judge concluded: ‘… It helps identify the parameters of those acts which can properly be described as inherent in the carrier's normal activities and those which cannot; and it also chimes with the examples of events identified in recitals 14 and 15 as being B9QZ8F74 potentially capable of constituting extraordinary circumstances. It makes it clear that events which are beyond the control of the carrier because caused by the extraneous acts of third parties, such as acts of terrorism, strikes or air traffic control problems, or because they result from freak weather conditions, cannot be characterised as inherent in the normal activities of the carrier….’ 6.In British Airways Plc v Horstink and Snapper (Unreported, Liverpool County Court, HHJ Graham Wood QC, 19 February 2015), the judge stated that although Pre-amble 15 cannot equate to a statutory deeming provision, it is intended to identify a situation of exculpation for airlines, although it was not a complete exculpation, since, as it dovetails with Article 5(3), the airline still had to show that all reasonable measures had been taken. It seemed to him that the obvious way in which Pre amble 15 should be understood is that the extraordinary circumstance is not what lies behind the ATC management decision but the decision itself."

Flight stats hows 10 flights departing LGW in the 2 hour slot before and after my daughters flight. Easyjets defence refers to the aircraft number not the flight number. As other planes were taking off during this period is it not encumbent upon easyjet to have sourced another plane to operate the flight?

Help

phreakchic

Can someone give me advice - I have read through a lot of this thread but can't find anyone with the same problem as me - my partner's flight was delayed by 3 hours. They announced it ON the flight and gave everyone free drinks coupons. Then I emailed EJ and they replied telling me the official delay was only 2hrs and 56 minutes. As the time is so close I'm inclined to think they're just being cheeky and trying to get away with it - I mean, EJ would NEVER give people free drinks if they hadn't officially gone over the three hour limit, right? I'm not sure what my next course of action is. If there is one? Do I just suck it up? Any and all advice greatly appreciated!!

Justice13075

Can you give more details. Flight no, day date airport flew from airport arrived at. time you should have arrived time you actually arrived?

Justice13075

and reason for the delay

Justice13075

ZZX was her flight EZY5339 if so it is showing on Bott & Co (NWNF Solicitors) web site as qualifying for a 250euro compensation per passanger.