Flight delay and cancellation compensation, Jet2.com ONLY

JPears

Ken140 wrote: »

I have tried to make a claim from Jet2 ref: LS174 Faro to Glasgow 110813. I was handed a drafted letter whilst booking in advising me of the delay, identifying the reason as 'an operational problem with the aircraft due to operate your flight'. The scheduled departure time was 19:55 hours and we eventually took off (albeit according to my wristwatch - max 2-3 mins +/- real time) at 23:15 hours. I make that 3 hours 20 mins (give or take). They eventually replied stating it was only a 2 hours 36 mins delay and the claim cannot be honoured. What would be my next port of call? And, are there any other claimants out there for that particular flight?

Your delay time for compensation purposes under Reg 261/2004 is based on arrival, not departure times. Check flightstats (see FAQ stickie at top)

bonkers_csa

JPears wrote: »

Might be easier to help and understand if you could also type and use English correctly.....

thankyou for your reply wasnt aware i was still at school!!!!!!

bonkers_csa

of to small claim court we go, all done in correct english

DrA_Harrogate

JPears wrote: »

Magna Carta!? Intrigued.
It might be lost, or it could be considerably delayed

I should have mentioned I am thinking of going for publicity. I don't imagine the 'man on the Clapham omnibus' has the foggiest about the airlines' disgraceful behaviour here. So... I have corresponded with Simon Calder, and I am considering local newspaper and local BBC and local radio. We have either 'local man beats airline' OR 'airline crushes local family's hopes'; I don't think Jet2 would relish either.

DrA_Harrogate

DrA_Harrogate wrote: »

I should have mentioned I am thinking of going for publicity. I don't imagine the 'man on the Clapham omnibus' has the foggiest about the airlines' disgraceful behaviour here. So... I have corresponded with Simon Calder, and I am considering local newspaper and local BBC and local radio. We have either 'local man beats airline' OR 'airline crushes local family's hopes'; I don't think Jet2 would relish either.

4 'locals'! - English classes for me too, methinks..

NoviceAngel

DrA_Harrogate wrote: »

We have either 'local man beats airline' OR 'airline crushes local family's hopes'; I don't think Jet2 would relish either.

Ahem, NoviceAngel would sign up to that! Lot's of local families all blighted by 'extraordinary circumstances'.:p

JPears you up for it too?

You're ahead of me DrA_Harrogate, i've just had the Jet2 defence and requested transfer out to local court, just waiting for a court date.

Regards,

NoviceAngel


'4 locals' nobody's counting apart from the Birds

deanh1

Jpears

it was 5 1/2 hours. Queued up to board to be told we were delayed, told to wait for more info an hour later, went back an hour later told to wait another hour, went back again told another hour. After that we were told a part had failed with the toilet system and they were waiting for someone to drive it from east mids to manchester.

This is jet2 who have a massive presence at man airport but no spare parts or planes.

fedup2007

Hi I wondered if anyone can advise me where to start with this.

Booked flights for 6 for December. Booked and paid for a weekends accommodation at a substantial cost

Jet 2 contact me today to say the flight is cancelled - offer me an alternative 4 days earlier. I contacted them and they basically said tough its in our t&cs.

So I said to them theres an alterternative flight from another airport but on the same day/time - can you organise the swap? 'NO'

Appalled! There must be something I can do - the alternative flight is more expensive and from an airport further away which will cost us more money.

I haven't accepted a refund as yet.

JPears

fedup2007 wrote: »

Hi I wondered if anyone can advise me where to start with this.

Booked flights for 6 for December. Booked and paid for a weekends accommodation at a substantial cost

Jet 2 contact me today to say the flight is cancelled - offer me an alternative 4 days earlier. I contacted them and they basically said tough its in our t&cs.

So I said to them theres an alterternative flight from another airport but on the same day/time - can you organise the swap? 'NO'

Appalled! There must be something I can do - the alternative flight is more expensive and from an airport further away which will cost us more money.

I haven't accepted a refund as yet.

As far as I am aware, you should be offered alternative routing or refund. No compensation due as more than 2 weeks notice. Sucks but there it is. Others may know better.
Any other airline doing similar flight?

DrA_Harrogate

JPears wrote: »

As far as I am aware, you should be offered alternative routing or refund. No compensation due as more than 2 weeks notice.

I concur. Jet2 have no responsibility for your accommodation costs UNLESS it's a package tour. It does not sound as if this is the case. Caveat emptor!