Flight delay and cancellation compensation, Jet2.com ONLY

Tyzap

Chippy42 wrote: »

We were also on flight LS943 MAN-LCA on 9/8/17 with an arrival delay of 4 hours. I've posted a letter today (signed for delivery so they can't say they haven't received it!) using the MSE template and included our boarding passes. From everything I've read, they really shouldn't be able to say it was 'extraordinary circumstances' as it was a technical fault on the aircraft. I'm also aware that this is the 3rd time this particular problem has occurred on that aircraft (G-LSAB) this year alone so I'll be pretty annoyed if they try to wriggle out of it. There's a video of the aborted take off which is pretty exciting stuff. Wasn't too thrilled at the time though! I'll post with any results (although from what I gather, that could take some time....)

This is not something that they can wriggle out of, even tho they will probably try to.

Chippy42

Good to know, thanks. I'm ready for a fight. It wasn't much fun driving 2 hours up the motorway when I was tired, trying to find our villa in the dark and not getting there till 12.30am. So much for their 'great flight times' as was plastered across the side of our stricken plane!

barrovian

pcyuljr wrote: »

To provide an update to this;

Jet2, unsurprisingly, rejected my claim, stating EC.

I then submitted the paperwork to the CAA who have now replied stating they do believe I am entitled to compensation and that they have informed the airline of this. However, they then state that Jet2 are still refusing compensation.

I appreciate the CAA are seen as a bit of a lame duck on these threads. However, I am now planning on taking the case to court. Surely the CAA judgement will be strong support for my claim and thus provide it with credibility and legitimacy?

I'm working through Vauban's guide in going through the MCOL process currently and would appreciate any hints or tips.

Hi my husband & I were also on this flight, we too have had our claim rejected. Jet2 blamed the weather in Thessaloniki & did not even mention the debris on the apron at Manchester which caused the delay in the first place. Can I ask which route you plan to take next?
Regards Barrovian

Calcrickson

Let me know how it goes for you, I also sent a copy of the Huzar case with mine along with boarding passes, seeing as it’s happened three times this year alone surely they won’t have a leg to stand on but we will soon see if they try and get themselves out of paying up

pcyuljr

barrovian wrote: »

Hi my husband & I were also on this flight, we too have had our claim rejected. Jet2 blamed the weather in Thessaloniki & did not even mention the debris on the apron at Manchester which caused the delay in the first place. Can I ask which route you plan to take next?
Regards Barrovian

Hi, good to hear from somebody on the flight also. I emailed my NBA last week. They replied telling me they needed it in writing, as they did with the initial compensation request. I basically told them to sod off and that their acknowledgement was enough to tell me that Jet2 had recieved it.

My plan is to next week start the MCOL process. I've previously claimed for a different delay through a no win no fee, but this time I fancy doing it myself with Vs guide as my bible of course.

JPears

Pcy - several years ago Jet2 and their legal evils 2birds were quite happy to send me legal threats by email.
As you say, their acknowledgement should be good enough.
However, for the sake of a stamp and proof of posting receipt I would send a copy by post. If it goes to court then you've done your bit completely.

pcyuljr

I'm just in the process of completing my MCOL application when I looked on the Jet2 site for their headoffice address.

Whilst there, I noticed the following on the bottom of their contact page;

You can access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/.

I have never heard of this previously. If anybody else has, is it akin to ADR, and if so, is it something I should look at going through with, prior to submission of the MCOL?

Thanks in advance.

JPears

It may be possible to use this process, however, looking at the website, it doesn't seem to be airline specific so they may not have the knowledge or experience to deal with this fully or accurately?

NoviceAngel

Hi pcyuljr,

My advice would be to issue the NBA as planned and see if J2 fold at that stage, personally I wouldn't bother about ADR (ODR). I'd issue court proceedings if you believe your case is strong enough for a clear win.

Good luck

NoviceAngel

pcyuljr

Thanks for the advice. I've issued the NBA over two weeks ago and had no response. I was just about to pay the MCOL fee when I saw the above dispute process. Based on your advice, I'll crack on with paying the fee and starting the court proceedings.

I know the CAA are seen as lame ducks, but them believing my claim is fair has given me a lot of confidence as to success in a court room.

I'd be surprised if a judge rules against the experts in the field.