ratiug wrote: »
We were delayed three and a half hours due to french air traffick control strike, I filled in their online compensation form and just got a reply saying there would be no compensation as the flight has been utilised. What should I do next?
1.whether Ryanair should have considered a re-route/can't they just fly around France?!;
FrugalLou wrote: »
Since my last post I have exchanged two letters with Ryanair. I basically set out why i had to re-route myself (reminder: cancellation email received in evening when ryanair phone lines closed, only available alternative flight was at 06.50 the next morning (before phone lines opened) with Jet2) and also asked in respect of the industrial actios:
• When was the action by the air traffic controllers taking place?
• Where was it taking place – what airport(s) and countries?
• When were you aware that this action would affect my flight? and
• What reasonable measures were taken to try and avoid the disruption of our flight?
this was their response (i have cut out unnecessary parts)I sincerely regret the cancellation of your flight FR3204 from Manchester to Rome Ciampino on the 30/01/2014 which was due to Air Traffic Control strike action in France which affected the entire French airspace resulting in disruptions to our flight schedule.
Please be assured that every reasonable effort was made to minimize any inconvenience caused to passengers and every effort was made to avoid disrupting your flight.
I regret to advise that as you accepted a full refund of the affected flight Ryanair are not liable for your alternative travel costs.
Could anyone help me with the following:
1.whether Ryanair should have considered a re-route/can't they just fly around France?!; and
2.what reasonable steps can a customer take when the flight is cancelled at very short notice when there is no-one available to speak to at Ryanair.
Thanks in advance for any help,
richardw wrote: »
Stansted to Oporto FR8347 14.02 2014
A little something regarding events on youtube http://www.youtube.com/watch?v=ASDuLY3F4v0&desktop_uri=%2Fwatch%3Fv%3DASDuLY3F4v0&app=desktop
Rooonaldo wrote: »
Frugal, I'm no expert but Ryanair are clearly in breach of contract having cancelled your flight. You can rescind and claim damages being your additional expenses.
Delivery starts from 85p
...for flights cancelled during Covid
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