Flight delay and cancellation compensation, Ryanair ONLY

Medis111

baz10 wrote: »

I was delayed on Ryanair flight from Tenerife to Birmingham on 4th Jan which was delayed by 3 hours 20 minutes due to a technical fault. We were unloaded and loaded onto another Ryanair plane, which by the way had no refreshments on board whatsoever. Ryanair says that these are exceptional circumstances and therefore unable to claim compensation. Where do I go from here? any advice?

Read two posts above yours, all explained step by step.

deldee

Hi there. Can someone advise me please. I have just had e-mail cancelling flights to paris in july. Route has been cancelled. Can't find alternative with Ryanair from Scotland. My holiday dates are set so can't be changed. I have also booked and paid large deposit for apartment. Can I claim compensation? Taking my neice and feel I can't let her down but cost is beginning to mount. Will get flight refund but unsure about apartment deposit. Very disappointed. thanks in advance.

Vauban

deldee wrote: »

Hi there. Can someone advise me please. I have just had e-mail cancelling flights to paris in july. Route has been cancelled. Can't find alternative with Ryanair from Scotland. My holiday dates are set so can't be changed. I have also booked and paid large deposit for apartment. Can I claim compensation? Taking my neice and feel I can't let her down but cost is beginning to mount. Will get flight refund but unsure about apartment deposit. Very disappointed. thanks in advance.

Deldee: you should NOT ask for a refund but ask to be rerouted, which the Regulation permits. No compensation though as the change is made more than a fortnight out.

deldee

Vauban wrote: »

Deldee: you should NOT ask for a refund but ask to be rerouted, which the Regulation permits. No compensation though as the change is made more than a fortnight out.

I have e-mailed asking what re-route they can give but I've looked on site and no flight from Scotland to paris. but will wait their response. Can get an easyjet flight but more than £100 more. thanks again.

Vauban

The airline is obligated to reroute you on other carriers if necessary. This may be cheaper for you than getting a refund and rebooking yourself.

Medis111

Hi all,

I am filling Form A (taking RA to court) do I need to cite any cases and relate to relevant laws in the additional statement bit?

thanks

Dr_Watson

Medis111 wrote: »

Hi all,

I am filling Form A (taking RA to court) do I need to cite any cases and relate to relevant laws in the additional statement bit?

thanks

Obviously refer to the regulation itself (261/2004) and give the reason for starting your claim, eg delayed over three hours, on flight xxx on date xxx, then say the regulation states compensation is payable unless an EC is proven by RA. State that (I presume) they have given you no reason for your delay. Include any correspondence you have had with them and a copy of your LBA/NBA. This shows that you have made attempts to resolve the matter with RA.
Leave any relevant case law until RA file their answer/response. Once they do this we'll rip it to shreds with your skeleton argument.

Ps.
Well done for keeping on the specific RA thread....a breath of fresh air!

Medis111

Do I use this address for Form A?

Ryanair
P.O. 11451,
Swords,
Co. Dublin,
Ireland


Thanks

Dr_Watson

Medis111 wrote: »

Do I use this address for Form A?

Ryanair
P.O. 11451,
Swords,
Co. Dublin,
Ireland


Thanks

Yes. Their customer service address.

goodwithmoney101

Ryanair's appeal in my EU small claim case has been rejected :j - thank you to everyone for your advice and assistance along the way.

One final question - can anyone advise how I go about getting Ryanair to pay up? The court has supplied me with the ruling and 'form D' - is there a special procedure I must follow because it's an EU small claim?