Flight delay and cancellation compensation, Flybe ONLY

creativesolutions

Hello,
I just want to share my recent success on this endeavor
Flight was last 03-July 2014. And we got delayed for 276minutes (4h 36m). I filed complaint right after we returned to amsterdam (July'14). I heard nothing from them. I posted same info on their FB page to no avail. Only until last Friday, when I got inspired thru a friend to contact them again. I tried the contact form on their website this time. I plan to follow it up every 2-3weeks. But alas, I dont have to do that anymore. Contacted them last Friday (6th of Feb), provided the scan copy of my original letter (posted to them last July) along with the boarding passes etc... I instantly got a reply on that Monday the 9th. See transcript below;

I claimed for 5x persons (4x adults + 1x infant). Tuesday I sent them my bank account details. And very surprised to get the said compensation €1250 same day Tuesday evening its in my bank account!


Thanks for this forum for the guidance and to a friend for much needed inspiration in chasing flybe!!! :-)


Dear G xxx

Thank you for your email regarding delayed flight BE1012 on the 3rd July 2014. I can appreciate how frustrating any disruptions to your travel arrangements can be and it is most inconvenient when flights are delayed as this has repercussions on you and your commitments.
I can confirm that BE1012 was delayed due to a technical issue and in view of the reason for the delay you are entitled to compensation under EU Regulations. This consists of €250.00 (£200.00) monetary compensation or a credit note to the value of €350.00 (£300.00). The credit note would be valid for 12 months for redemption against future Flybe flights. If you confirm your preference of payment to us, we will process this as soon as possible.
If you would prefer the monetary payment then please call us on 0371 522 6177 so that we can make the payment to your card directly; or alternatively if your card is still valid which you used to make the booking we can refund directly to this (please do not email your card details to us for PCI security reasons). Please confirm the last 4 digits of the card used. Our lines are open Monday to Friday, 08:00 - 18:30, Saturday 08:00 - 16:00, Sundays & Bank Holidays, 10:00 - 18:00.. Alternatively, if you email your bank account details only we can arrange a direct transfer.

Thank you for allowing me the opportunity of response and I look forward to hearing from you again shortly.
Kind regards

Eleanor Hawkins
Customer Relations Administrator

0371 700 5000
Fax: 0345 155 0628

Opening hours:
0800 to 1830 Monday* to Friday
0800 to 1600 Saturday
1000 to 1800 Sunday
Bank holiday Mondays reflect Sunday opening hours
=======================================
Dear xxxx
With regards to our conversation today I can confirm that I have requested that our treasury department transfers €1250.00 into your account please allow 10 to 14 working days for the money to show in your account.
Thank you for taking the time to contact Flybe and allowing me the opportunity to respond.
Kind regards

Matthew Webber
Customer Relations Administrator

NoviceAngel

Excellent result well done :T:T

Frank121

creativesolutions wrote: »

I claimed for 5x persons (4x adults + 1x infant). Tuesday I sent them my bank account details. And very surprised to get the said compensation €1250 same day Tuesday evening its in my bank account!

Thanks for this forum for the guidance and to a friend for much needed inspiration in chasing flybe!!! :-)

Congratulations and well done! It's always great to read a successful story.

Butts

Butts wrote: »

I'm just waiting for their response, it looks like they have refunded my fare within the 7 day limit. Just awaiting a reply to the claim for compensation that accompanied the refund request.

I was mistaken in thinking the refund had arrived but it has today into my bank account.


There has been no response to my e-mail claiming a refund and compensation but as I said the fare refund arrived without any warning.


As my original e-mail was a claim for both can anyone with previous experience hazard a guess as to what will happen next. They have obviously acknowledged the flight was cancelled as otherwise no refund would have been forthcoming.


Will I have to contact them again about the compensation or will that just appear in my account as well with no communication ?

Tyzap

Butts wrote: »

Will I have to contact them again about the compensation or will that just appear in my account as well with no communication ?

Who knows, it's not the usual way the airlines do things so I'd contact them and ask the question.

Good luck.

Butts

Tyzap wrote: »

Who knows, it's not the usual way the airlines do things so I'd contact them and ask the question.

Good luck.

I tried ringing and it went to voicemail. Will await developments over the course of the next week.

Golactico

creativesolutions wrote: »

Hello,
I just want to share my recent success on this endeavor
Flight was last 03-July 2014. And we got delayed for 276minutes (4h 36m). I filed complaint right after we returned to amsterdam (July'14). I heard nothing from them. I posted same info on their FB page to no avail. Only until last Friday, when I got inspired thru a friend to contact them again. I tried the contact form on their website this time. I plan to follow it up every 2-3weeks. But alas, I dont have to do that anymore. Contacted them last Friday (6th of Feb), provided the scan copy of my original letter (posted to them last July) along with the boarding passes etc... I instantly got a reply on that Monday the 9th. See transcript below;

I claimed for 5x persons (4x adults + 1x infant). Tuesday I sent them my bank account details. And very surprised to get the said compensation €1250 same day Tuesday evening its in my bank account!


Thanks for this forum for the guidance and to a friend for much needed inspiration in chasing flybe!!! :-)


Dear G xxx

Thank you for your email regarding delayed flight BE1012 on the 3rd July 2014. I can appreciate how frustrating any disruptions to your travel arrangements can be and it is most inconvenient when flights are delayed as this has repercussions on you and your commitments.
I can confirm that BE1012 was delayed due to a technical issue and in view of the reason for the delay you are entitled to compensation under EU Regulations. This consists of €250.00 (£200.00) monetary compensation or a credit note to the value of €350.00 (£300.00). The credit note would be valid for 12 months for redemption against future Flybe flights. If you confirm your preference of payment to us, we will process this as soon as possible.
If you would prefer the monetary payment then please call us on 0371 522 6177 so that we can make the payment to your card directly; or alternatively if your card is still valid which you used to make the booking we can refund directly to this (please do not email your card details to us for PCI security reasons). Please confirm the last 4 digits of the card used. Our lines are open Monday to Friday, 08:00 - 18:30, Saturday 08:00 - 16:00, Sundays & Bank Holidays, 10:00 - 18:00.. Alternatively, if you email your bank account details only we can arrange a direct transfer.

Thank you for allowing me the opportunity of response and I look forward to hearing from you again shortly.
Kind regards

Eleanor Hawkins
Customer Relations Administrator

0371 700 5000
Fax: 0345 155 0628

Opening hours:
0800 to 1830 Monday* to Friday
0800 to 1600 Saturday
1000 to 1800 Sunday
Bank holiday Mondays reflect Sunday opening hours
=======================================
Dear xxxx
With regards to our conversation today I can confirm that I have requested that our treasury department transfers €1250.00 into your account please allow 10 to 14 working days for the money to show in your account.
Thank you for taking the time to contact Flybe and allowing me the opportunity to respond.
Kind regards

Matthew Webber
Customer Relations Administrator

Hi creativesolutions,


Well done for taking the initiative. I want to replicate exactly what you did in the hope of achieving a similar result. Could you please tell me how to get to the contact form that you used on the Flybe website? Their contact info is a bit complicated and like I say, I want to follow exactly the same route as you took. Many thanks

msnigella

Since raising my claim via MCOL Flybe have been in touch advising they will be requesting a stay pending the Van der Lans case. Frustrating but not unexpected.

I am slightly bemused that according to the post above (can't seem to quite for some reason) they have payed out compensation for a 'technical issue' for a flight which took place just one month after mine.

Will that have any bearing on my case? Can I give that as a reason to object to the stay?

NoviceAngel

msnigella wrote: »

Since raising my claim via MCOL Flybe have been in touch advising they will be requesting a stay pending the Van der Lans case. Frustrating but not unexpected.

I am slightly bemused that according to the post above (can't seem to quite for some reason) they have payed out compensation for a 'technical issue' for a flight which took place just one month after mine.

Will that have any bearing on my case? Can I give that as a reason to object to the stay?

Unlikely, as the cases and circumstances will be different, however, I can help you, read this little lot:-

Vauban wrote: »

Apologies for duplicate posting (this is also on the Huzar thread) but for those applying to have stays overturned, you might find it useful to include this document from the Supreme Court. It doesn't add to what is in the public domain, but I think the seal adds quite a bit of gravitas!

https://www.dropbox.com/s/f8b69w397rsab5u/Supreme%20Court%20Huzar%20Dawson.pdf?dl=0

(Many thanks to Bott and Co for making this available to share with you all.)

also see Huzar thread because Jet2 made reference to the Van der Lans case in their appeal to the SC and the SC REJECTED IT!

Suggestions for your refusal of a further stay, below

batman44 wrote: »

You will find the original letter by Noviceangel here-
http://forums.moneysavingexpert.com/showpost.php?p=66958163&postcount=706
then you can see the response from me a few posts on next page here-
http://forums.moneysavingexpert.com/showpost.php?p=66977530&postcount=724
You will need to edit before you send and take out the refs or just use the original letter.

and also..........

SEW56 wrote: »

My letter... with one or two personal bits removed. I kept and have kept things very simple!

[FONT=Times New Roman, serif]I am requesting that the stay be removed and the court process recommenced following appeal and Supreme Court judgements and failure of Thomson Airways to respond to my case.[/FONT]
[FONT=Times New Roman, serif]This case was stayed pending two appeals, Huzar vs Jet Airways and Dawson vs Thomson airways. Both appeals failed. The right to appeal further was refused. The stay was then maintained following a request by the defendant to wait for the outcome of a representation to the Supreme Court. On 31st October the Supreme Court declined to hear either appeal and stated that the original judgements stand.[/FONT]
[FONT=Times New Roman, serif]A quote from the judgement: "The Court ordered that permission to appeal be refused in Thomson because the application does not raise an arguable point of law; [and] permission to appeal be refused in Jet2.com because the application does not raise a point of law of general public importance and, in relation to the point of European Union law said to be raised by or in response to the application, it is not necessary to request the Court of Justice to give any ruling, because the Court's existing jurisprudence already provides sufficient answer." [/FONT]
[FONT=Times New Roman, serif]The law is now clear: Claimants have 6 years and not 2 to bring their claim and technical faults can not be deemed extraordinary. [/FONT]
[FONT=Times New Roman, serif]Please can the appointed judge now remove the stay and order the defendant back to court at as early a date as possible to try to conclude this matter as it appears this will be the only way to obtain a response.[/FONT]

msnigella

Excellent, thank you NoviceAngel your help is much appreciated