Flight delay and cancellation compensation, BA ONLY

Vauban

You could do worse than read this:

http://db.orangedox.com/GdfSa4xUZdZI5GJadr/Vauban's%20Guide%20to%20Claiming%20Flight%20Delay%20Compensation.pdf

Caz3121

think you will find others with the same letter on the BA delay board
https://forums.moneysavingexpert.com/discussion/4384701

iambruce

Thanks, have given it a good read! so does it mean I've got to sit back and wait for the Supreme Court ruling?

klennon12

Excuse me if this has been tackled before... 1st time user!

I'm a Silver BA Card Holder and when flying from CTA (Catania) back to LGW with my wife and daughter our flight was delayed by 26 hours. There was a problem with one of the wheels on the plane and they had to fly a replacement out from LGW to CTA the following day on the scheduled flight. We were put up overnight in a hotel. I have made a claim through the BA Website (16th July) and have only today heard back from them today. They have put 10,000 avios into each of our accounts as 'a gesture of good faith'. I was under the impression that I'd be entitled to some form of compensation. Is this them trying to fob me off or is this all I'd be entitled to?

Basically should I pursue this further? Having read things online I was thinking it would be somewhere in the region of 400 EUR a head?

Help would be much appreciated.

Vauban

Klennon: yes indeed. Have a read of this: https://www.dropbox.com/s/w6hmpy5ysxpck6k/Vauban%27s%20Guide%20to%20Claiming%20Flight%20Delay%20Compensation.pdf

klennon12

Thanks Vauban

I have responded to BA through a link in their email. I will await their response. If there response isn't what I'm hoping for, then I'll most likely get in touch with a NWNF company to represent me.

Cheers

JP1901

Hi - I have put a claim into BA a while back but so far I have not heard a thing, I have been trying to call them but the only number I can find is 03444 729665 and it just says they are busy then automatically hangs up again, I have tried submitting an email but had no response either - anyone have any idea how I can get in touch with them at all?

David_e

JP1901 wrote: »

I have tried submitting an email but had no response either - anyone have any idea how I can get in touch with them at all?

It's unlikely to achieve anything, to be honest. If you are up against a time limit be ready to do what you need to do to start legal action. If it's a case that probably depends on the outcome of the Huzar case, and you are not approaching any time limit, you might be as well waiting.

And_This_Is_What_He_Said

Got the same reply as iambruce (25 Aug 4.22 pm) and BA added:

"Once the decision is issued, please contact us with your case reference so that the circumstances of your delayed flight can be reviewed in light of the Supreme Court decision."

Claim is in respect of a 25 hour delay in taking off from St Lucia due to a hydraulic leak which meant the cabin could not be pressurised and the pilot refused to take off on the grounds that if would not be safe to fly back to London with the aircraft in that state. Aircraft was fixed overnight and BA put us up in a hotel resort 90 minutes away. BA ground staff were useless and disappeared whenever passengers approached them for information, only the pilot averted trouble by speaking to passengers direct. BA did agree their staff on the ground had not provided a good service (seems to be something BA teach staff these days from my experience with them) and gave us both 20,000 Avios "as a gesture of good faith".

Their stance with compensation claims is putting the onus on the customer to ask BA to revisit claims once the Supreme Court has made its decision (whenever that will be as the Court is currently in recess and does not start re-sitting until October and I understand the date for the Huzar v Jet2.com appeal will not be decide until the Court in next in session). My (cynical) guesses are that BA is hoping people will forget to ask BA to re-open claims once the Supreme Court decision is made. I have in any case gone back to BA and told them they should re-examine the claim as a matter of course and not rely on the customer to ask for this to be done as it is an existing claim that they have not rejected. I will, however ask them to re-look at the claim once the Supreme Court has decided. Has BA responded to this? What do you think?

klennon12

JP1901 - I too submitted a form online but didn't get a response. I had made a complaint before and got an auto email reply but nothing this time? I then followed this up with a call a couple weeks later and they did have the form that I had submitted. If you call them on their Customer Relations line they will let you know if its received or not. I called their BA Silver line and got through that way. It did take a 20 mins or so to get through. They currently have a lot of outstanding cases due to that baggage thing that happened a couple months back. Think thats why they have been so slow in responding recently.