Flight delay and cancellation compensation, BA ONLY

Ruthywebbo

David_e wrote: »

So how late were you arriving at JFK? Take off time(s) are not relevant here.

I suspect, on the facts as described, you might struggle to get compensation. The fact that they managed to get you away on a replacement plane (which suggests that the fault wasn't a trivial one) within 10 hours of original scheduled take-off (of which presumably about 2 were in the air on the original flight) would probably play well with a judge when it comes to them arguing that they did all they could to mitigate the delay.

Frustrating, I know. Someone may have a more positive opinion.

Thanks for reply, it's not so much the delay I would have happily sat In Shannon for 24 hours as long as I knew the plane I was getting on was safe, better there than on fire at 38000 ft. we originally set off from MaN to LHR and plane stopped on runway due to a brake problem being indicated (BA plane) then the burning smell onboard from LHR to JFK. It's the stress that it caused , being at 38000 ft and being told that there's a potential fire is a scary experience. Could it have been avoided? is it poor maintenance on BA's part? ( or maybe with two faults in one day it's me who's a jinx)

David_e

Ruthywebbo wrote: »

it's not so much the delay

I'm afraid, as far as I know, that's the only thing that will get you compnsation.

Ruthywebbo wrote: »

Could it have been avoided? is it poor maintenance on BA's part?

That could well get you compensation but I'd be surprised if you could prove it. I'm sure they will be able to point to all statutory maintenance having been carried out.

Ruthywebbo

David_e wrote: »

I'm afraid, as far as I know, that's the only thing that will get you compnsation.



That could well get you compensation but I'd be surprised if you could prove it. I'm sure they will be able to point to all statutory maintenance having been carried out.

Thanks for replies David.

Mark2spark

Ruthywebbo wrote: »

Thanks for reply, it's not so much the delay...

I think what david meant was it's not the *departure* delay, it's the time of arrival that counts if you are looking at 'delay' compensation.

IMO you had an in flight safety issue, therefore no claim, sorry.

Mark2spark

homer2012 wrote: »

Thanks Mark2 spark, had to chuckle at your reply ..... guess you're trying to tell me in a succinct way that the extraordinary circumstances really do have to be extraordinary nowadays for the airline to play that card. Have done further reading since last post and I'm becoming more educated by the minute. Keep up the good work. All the best.

Yes

Bit of a beefy one to read, but this one might help you understand things even more. Read this

dsp007

I`m new to the board and I`m looking for advice.
I was booked on a flight from LHR to Newark on 28/10/13.I had booked in and was in departures awaiting gate information which was not forthcoming.I approached the BA desk to be told that the incoming flight was delayed slightly and that the gate information was imminant.Within 5 mins the board changed to a message to contact the BA desk.Once at the desk we were informed that our flight had been cancelled,due to a technical problem,this was less than 1 hour before departure.We were instructed to attend gate 7 were we would be met by BA staff who informed us that we were required to reclaim our luggage and then go to the BA check in desks for further information.

Obviously this took some time and the BA representatives were non existant.I was told that we would not be travelling even though others were being booked onto flights,it appeared that the BA desk clerk just had no interest in finding us a flight ,when others were searching other airlines.Eventually after being subjected to the most rude customer service representative I have ever witnessed,we were told that the flight was cancelled due to weather,when I questioned her about this ,having earlier been told it was a technical problem,she thrust a piece of paper into my hand and just said read this.She offered us a flight the following afternoon ,into JFK,when I asked how we would get from JFK to Newark ,we were told that was our problem.

Thankfully for us the desk clerk came to the end of her shift and we were handed over to another clerk ,who within 2 mins had found us flights to Newark for the following morning on United Airlines.We were booked into a hotel overnight and given a meal but I think we should be due compensation for our delay ,so any advice would be welcome

David_e

dsp007 wrote: »

so any advice would be welcome

Have you read the FAQs? You'll find the answer and lots of other useful information there and on various threads.

richardw

Was it to be operated by a B787 dreamliner?

Look at flightstats to see if other flights departed LHR at the same time as your flight.

Sounds like you could be due compensation, perhaps contact BA.

dsp007

The departure board was full of flights departing ,with ours being the only information missing.Flights before and after ours departed without any delay.

the fight was not on the Dreamliner as far as I`m aware.

dsp007

having done a little probing ,the flight may well have been the B787.I`m not sure how to check the flightstats for a cancelled flight but the flight number was BA0187 if any others were due to fly on this cancelled flight.