Flight delay and cancellation compensation, BA ONLY

Mrs_Nadal

WestHamDaz wrote: »

Posted my experience on the main thread regarding our trip to Cyprus with BA. so here is a cut down version of events for this specific thread.

Nov 6th - 5 hour delay out of LHR to Cyprus
Nov 12th - Letter sent to BA based on standard template

No reply after 14 days so sent an email from their online 'contact us' page

Still to reply or acknowledgement so resent an online message during the Christmas break stating this was the final opportunity to respond before I begin court action.

Still no response from BA.

Tuesday 8th Jan I receive an email from BA rom one of their euro claims people stating our claim for compensation has been accepted and to send our bank details and they'll pay €800 (£641.60) into it.

Checked my bank today and the money went in yesterday.

Thanks for posting the above. Following your advice I have just emailed them and subsequently received an acknowledgement and ref number.

kadan99

Advice please?

I had a delayed domestic BA flight (5 hours) mid October 2013, this was due to a technical fault.

I provided BA (through the link from this site) the relevant information and today I have received an email stating that for my party of 3, that they would give me a £100 e-voucher.

I had thought that there was an automatic £200+ refund per person, due to recent European legislation. Have I go the wrong end of the stick? Any help would be great, thanks

Caz3121

Did you state you were claiming compensation under EU261/2004?
Have a look at the template letters in the FAQs at the start of this thread

kadan99

Caz3121 wrote: »

Did you state you were claiming compensation under EU261/2004?
Have a look at the template letters in the FAQs at the start of this thread

Thanks for the detail of the legislation, I hadn't mentioned this to them at all.

muppetbaby

Hi, hoping someone can help. We were on a flight, operated by BA Cityflyer on behalf of Barrhead Travel, which was delayed in excess of four hours at PMI last month. We had BA boarding cards, checked in at the BA desk and, when our flight was delayed, were handed a letter on BA headed paper explaining about the delay (this letter included a footnote about going to the BA site for information about compensation/assistance).

I have contacted BA and they won't proceed without our six digit booking reference, however am I correct in saying we wouldn't have received one as we didn't book with BA onto a BA flight, rather we booked a charter flight with Barrhead Travel? I have drafted a response to this effect, offering to email them our boarding cards as proof of travel, but is this correct or should I be contacting Barrhead Travel for a BA booking reference?

Also, I can't find the flight details on the flightstats website, presumably as it was a charter and not a scheduled BA flight. Any ideas? I know we were over four hours delayed but it would be nice to find a record somewhere to prove this flight existed!

richardw

Just e mail a copy of the boarding cards as well.

It should be on flightstats, just look at the arrivals for the airport. Your flight might have had a CJ flight number.

muppetbaby

richardw wrote: »

Just e mail a copy of the boarding cards as well.

It should be on flightstats, just look at the arrivals for the airport. Your flight might have had a CJ flight number.

I have looked using PMI departures, GLA arrivals and the flight number - it doesn't seem to exist! If anyone else wants to have a go, it was BA4522, scheduled to depart PMI at 12.20 and scheduled to arrive at GLA at 14.25 on 12th October.

shar40uk

Hi, our flight from Heathrow to Las Vegas was Delayed by aprox 20 hours due to a Technical fault with the aircraft, We were Taxiing to the end of the runway where we diverted into a layby to be told a light had come on and they needed to get it checked. 3 hours we were sat in a red hot plane with no further information. meanwhile my husband switched his phone back on and went onto the BA departures where we saw that our flight was now due to leave the following day. aprox 30 mins later we were told that the aircraft was returning to the terminal and that as Las Vegas immigration would be closed by the time we were transffered to another aircraft we were now to travel the next day, we disembarked and was given a room with meals. we made a claim to BA for the delay as we missed a day of our holiday, our claim was rejected as they said it was extraordinary circumstances there was a fault with the rudder. A lot of people were also claiming for the delay in the airport as we were waiting to board the flight the next day i would be very interested to know if any of the passengers who made a claim have been compensated many thanks. Also could anyone please tell me if we have grounds for the claim? If so what to do next Many thanks

David_e

shar40uk wrote: »

If so what to do next

Have you read the FAQs? You'll find the answer and lots of other useful information there and on various threads.

chrisbowman61

Regarding the delayed Las Vegas flight around the 9th october in posts #393, #398 and #424 (the rudder problem) and the fact that BA claim the delay caused the crew to time out, surely the crew timing out is not extraordinary circumstances. did anyone get any further with their claims?
our flight actually left las at the correct time, although it had the passengers from the previous day on it !!