Flight delay and cancellation compensation, BA ONLY

silvercar

legal_magpie wrote: »

As this was a flight only booking, I doubt whether you would succeed. But, did BA offer to reroute you with another airline on the same day, if such a flight was possible? If they had, you wouldn't have lost your two days. If such a flight was available but BA didn't make the offer this might be a factor.

Similar query. Due to BA pilots strike our direct flight home at the end of our holiday was cancelled. Eventually managed to get hold of BA who offered us a direct BA flight home 4 days later but said that they wouldn't pay the hotel costs of us staying another 4 days at the resort. In the same conversation they offered us indirect flights home on the original date that we felt we had to accept. We eventually arrived home 12 hours later than planned.

We have since found out that Virgin had a flight with seats on the same day that we flew, but BA didn't offer us that, preferring to put us on flights operated by other one world airlines.

I feel BA are at fault for:
a) not putting us on a direct flight home thereby delaying our return (and my OH having to use an extra holiday day with his work)
b) not telling us that they are obliged to contribute to the extra costs of the hotel (which would have meant we may have chosen to extend our holiday)

I already intend billing them for the extra costs incurred in them returning us to Heathrow rather than Gatwick, but interested if I am entitled to any more.

Tyzap

Hi Silvercar,

You may be entitled to €600p/p more depending when BA informed you of the cancellation. Less than 14 means you would be entitled to compensation.

Even if they gave you 14 days notice, you may still be due compensation if you can show that they could have brought you home quicker by re routing you via Virgin. That would mean BA failed the 'all reasonable measures' hurdle of an extraordinary circumstance.

As you have already rightly identified, they had no right to refuse a 'duty of care' for the extra four days, if that is what they offered you then they must cover your costs too. The lies corporate BA is prepared to publicly disseminate to save money is an absolute scandal. CAA where are you?

You cannot claim consequential costs via the flight delay regulations so perhaps looks at the compensation and allowed costs (duty of care) aspect instead. They must also pay for travel costs from HLR back to LGW.

Good luck.

legal_magpie

Tyzap wrote: »

CAA where are you?

(Falls off chair laughing)

Yihua

Hi,
Just received an email from BA informing my flight on the 27th is cancelled (before 14 days). Online manage booking offering me flights for the day after.
Do I accept it?
If yes, does BA pay for my extra night in my hotel and meals?
Appreciate any answers?
Thanks

Justice13075

If the flight is not convenient contact them and ask to be re-routed on the same day as your original flight. If they refuse you can re-route yourself and claim back any difference in the cost of the flight. Problem solved

JPears

And yes BA will be responsible for the extra hotel and meals costs.

silvercar

Tyzap wrote: »

Hi Silvercar,

You may be entitled to €600p/p more depending when BA informed you of the cancellation. Less than 14 means you would be entitled to compensation.

Even if they gave you 14 days notice, you may still be due compensation if you can show that they could have brought you home quicker by re routing you via Virgin. That would mean BA failed the 'all reasonable measures' hurdle of an extraordinary circumstance.

As you have already rightly identified, they had no right to refuse a 'duty of care' for the extra four days, if that is what they offered you then they must cover your costs too. The lies corporate BA is prepared to publicly disseminate to save money is an absolute scandal. CAA where are you?

You cannot claim consequential costs via the flight delay regulations so perhaps looks at the compensation and allowed costs (duty of care) aspect instead. They must also pay for travel costs from HLR back to LGW.

Good luck.

We did have over 14 days notice, so no compensation on that unfortunately.

As we have already arrived home, it's difficult to quantify.

They should have offered to pay our hotel for an extra 4 days, but didn't.

They should have put us on the direct flight with Virgin, but didn't.

Instead we went a longer route and ended up home 14 hours later than if the original flight had flown, 9 hours later than if we were put on the Virgin flight the same day.

Given that it was so difficult to get hold of BA at the time the strike was announced, we felt obliged to accept what they were offering.

JPears

As Tyzap says, you should still qualify for compensation due to the excessive/ unreasonable time in providing a replacement flight.
This just as valid a claim reason as a cancelation with les than 14 days notice, but not used as often.
ADRs recognise this reason too.

As well as continuing your claim, now maybe via the ADR service, make a complaint to CAA as BA have not adhered to the regualations at all.

silvercar

JPears wrote: »

As Tyzap says, you should still qualify for compensation due to the excessive/ unreasonable time in providing a replacement flight.
This just as valid a claim reason as a cancelation with les than 14 days notice, but not used as often.
ADRs recognise this reason too.

As well as continuing your claim, now maybe via the ADR service, make a complaint to CAA as BA have not adhered to the regualations at all.

To be clear, they provided the alternative flight more than 14 days out, it was just that it was provided with no option for us to take a direct route on Virgin. They did offer us to return 4 days later, that we may have taken up, but for the fact they said it was doubtful they would contribute to hotel costs.

JPears

As far as I can ascertain, the 14 day limit doesn't apply to the reasonableness or otherwise or alternative arrangements.
BA are obliged to inform you of alternative travel arangements.
They didn't.