Flight delay and cancellation compensation, Tui/Thomson ONLY

missy.p_3

missy.p wrote: »

I called Thompson last week after waiting the 56 days (+ another week for good measure) since completing their Claim form for a 3 hour+ delay to Florida in August 2012. They apologised & advised that 56 days was a guideline & that they are currently dealing with claims that they have had for 70 days (10 weeks)
I'll be interested to see what their reply is after all this time

Spoke to Thomson on 18th April (around 80 days) & at that point, case had just been started. now almost 100 days & they're still looking at our claim - has anyone else had such a long wait ?

A_Flock_Of_Sheep

My Acknowledgement of Service was due and submitted 23 April. By my calculations Thomsons 'defence' which I assume will comprise of two year Montreal limitations and extraordinary circumstances is due 7th May. Not long to go now. Hopefully will have a hearing date soon.

catoutthebag

catoutthebag wrote: »

NBA ADVICE

After 3 telephone prompts, I received a letter from Thomson just shy of 56days

Delayed 4+ hours UNDER TWO YEARS ago. The flight was initially slightly delayed and FURTHER DELAYED when it picked up other passenger from a nearby EU airport. Seeking 400 euro x2

CLEARLY NOT EC

Thomson have replied:

It was a 'rescue flight' to pick up these other passengers and 'unexpected flight safety shortcoming' after a technical fault that would not have not been discovered routinely.

Now, CLEARLY it is not EC. There was no problem with our flight & there was nothing stopping them deploying another aircraft from picking up the other passengers which experienced technical problems with THEIR flight.

Question: apart from writing my NBA saying that ^ (and bypassing caa), what other laws/guidance should I be quoting please?

Will be getting a letter sent this weekend

Following on from this & advice provided by centipede & couple of others, Thomson should be replying by Tuesday latest after my nba
which basically says that there excuse is !!!!!!!! and to cough or its rumble time in court :rotfl:

Now, I don't really have the time or knowledge to do the 'court thing' myself (unless someone can convince me otherwise)

So, anyone used a no win no fee service they can recommend? Do they pick up where you left off? What fee do they take? And what stage are they at with that.

Although I need to double check, I think the holiday was paid on cc

Vauban

catoutthebag wrote: »

Following on from this & advice provided by centipede & couple of others, Thomson should be replying by Tuesday latest after my nba
which basically says that there excuse is !!!!!!!! and to cough or its rumble time in court :rotfl:

Now, I don't really have the time or knowledge to do the 'court thing' myself (unless someone can convince me otherwise)

So, anyone used a no win no fee service they can recommend? Do they pick up where you left off? What fee do they take? And what stage are they at with that.

Although I need to double check, I think the holiday was paid on cc

I don't this it's for anyone here to try to convince you to take it to Court - only you can make that judgement about whether you have the time, ability, money and motivation to take it all the way through.

The no-win no-fee companies take about 30% of your award. You'll need to do your own research on who sounds good - I've no idea. You'll also want to make sure they'll take it to court on your behalf (some just write letters, apparently, which you've done already).

spaceaarvark

jenn1ewest1 wrote: »

I filed my claim via mcol on the 15th April after receiving a letter stating my claim for my flight delay in 2009 was not valid due to the two year rule they are using .Thomson acknowledged on the 19th of april stating they intended to defend am I right in believing they have until the 5th of May to present their defence. can they now change their mind on the two year and go with extraordinary circumstances as their defence
JH

They will almost certainly put in a defence of "Montreal Convention says 2 years" followed by "In the alternative ... it was an unexpected technical fault and therefore extraordinary circumstances".

That is what they put in their defence to my case. Neither is valid and the machine rumbles on.

nquire76

190 days ago Initial full claim sent by letter for a 3hr 40 mins. delay in arrival at Faro.

80 days ago Completed Thomson ' Official ' Claims form sent.
Knowledge of the requirement for such a form was only determined from reading Thompson's own blog. 'Your Stories'
Thomson's could not be bothered to inform me of this even though they had sat on my original claim for some 110days!!!

12 days ago -Phone call, from Thomson's after much chasing, saying that they had got the completed form and were passing it for 'Fast Tracking'

May 5th. 2013 Still waiting. .:mad:

Vauban

nquire76 wrote: »

190 days ago Initial full claim sent by letter for a 3hr 40 mins. delay in arrival at Faro.

80 days ago Completed Thomson ' Official ' Claims form sent.
Knowledge of the requirement for such a form was only determined from reading Thompson's own blog. 'Your Stories'
Thomson's could not be bothered to inform me of this even though they had sat on my original claim for some 110days!!!

12 days ago -Phone call, from Thomson's after much chasing, saying that they had got the completed form and were passing it for 'Fast Tracking'

May 5th. 2013 Still waiting. .:mad:

The airlines only have as long as you give them ...

14 days is ample.

Bonters

catoutthebag wrote: »

Following on from this & advice provided by centipede & couple of others, Thomson should be replying by Tuesday latest after my nba
which basically says that there excuse is !!!!!!!! and to cough or its rumble time in court :rotfl:

Now, I don't really have the time or knowledge to do the 'court thing' myself (unless someone can convince me otherwise)

So, anyone used a no win no fee service they can recommend? Do they pick up where you left off? What fee do they take? And what stage are they at with that.

Although I need to double check, I think the holiday was paid on cc

I have referred mine to euclaim.co.uk but they say it will be 4 to 6 weeks before they take it up properly as they're so busy with these!

jenn1ewest1

today was the day that Thomson were meant to file their defence by.How long should I give them before asking the court to make a judgement .I realise that they cant actually file anything today or tomorrow but shouldnt they have done it by friday in that case
JH

Vauban

jenn1ewest1 wrote: »

today was the day that Thomson were meant to file their defence by.How long should I give them before asking the court to make a judgement .I realise that they cant actually file anything today or tomorrow but shouldnt they have done it by friday in that case
JH

Give them until Friday of next week, then press for judgement.