Flight delay and cancellation compensation, Tui/Thomson ONLY

andresykes

Thanks for that, much appreciated

Vauban

In my view (not a lawyer) you have to be careful about Finnair, as it relates to denied boarding - not delay. (And the legal point was about inequitable treatment between those allowed to board a plane, and those not.)

The better argument relates to the Wallentin judgement, IMHO, and particularly the"Third Question".

But if your hearing is on Monday, it's too late to start citing new authorities - you've already submitted your bundle presumably?

glentoran99

Vauban wrote: »

In my view (not a lawyer) you have to be careful about Finnair, as it relates to denied boarding - not delay. (And the legal point was about inequitable treatment between those allowed to board a plane, and those not.)

The better argument relates to the Wallentin judgement, IMHO, and particularly the"Third Question".

But if your hearing is on Monday, it's too late to start citing new authorities - you've already submitted your bundle presumably?

but hasnt that point been answered that delays and denied boarding and cancellations are to be treated the same?

Vauban

glentoran99 wrote: »

but hasnt that point been answered that delays and denied boarding and cancellations are to be treated the same?

Sturgeon said drlays in excess of three hours should be considered tantamount to a cancellation. But denied boarding is quite separate - ie the extraordinary circumstances defence in the original regulation specifically doesn't apply to denied boarding.

Dr_Watson

.....nearly there now...

nobbey

I have recently submitted a claim to Thomson. There were 3 passengers delayed from Larnaca airport. We were delayed for 4 hours and 13 minutes which takes us to the higher band of compensation at 600 euro per person. However, Thomson are claiming we were only delayed 3 hours 55 minutes which means we are only entitled to 300 euro per person as it's less than 4 hours. I have printed off confirmation of my flight delay being 4 hours 13 minutes from flight stats but they thomson claim it's only 3 hours 55 minutes. Where can I go from here? Is the flight delay information accurate from flight stats?

Perry1946

I submitted a claim in October for a flight delay in2009. Never received any answer from Thomson until a cheque for over £900 arrived by post today.

bigmama1

WinnyWoo wrote: »

Hurrah! Cheque received from Thomson today for just over £900 (3 x €400) for flight delay from 2010.

This was in response to an adapted MSE template letter sent 3 weeks ago.
I had no physical documentation, and was not asked for any, but I had previously contacted Thomson in 2011 about the delay, and was politely refused (before all the court cases and appeals).

Our delay was 27 hours and was technical, which they claimed in 2011 was not extraordinary, but it was worth a second shot now, and their position has obviously changed.

Can you give me your date of travel and flight number please? We also were delayed in 2010 and it would be interesting to see if your flight was the same as our flight. Our flight was delayed 24 hours and was technical also.

Tyzap

Now now bigmama1,

After all the stress you have already been though it will not do you any good if you now find out that someone else from your flight has got compensation.

I know how frustrated you were but you really might have to put it behind you now.

Do you really want to know?

Gorbar

nobbey wrote: »

I have recently submitted a claim to Thomson. There were 3 passengers delayed from Larnaca airport. We were delayed for 4 hours and 13 minutes which takes us to the higher band of compensation at 600 euro per person. However, Thomson are claiming we were only delayed 3 hours 55 minutes which means we are only entitled to 300 euro per person as it's less than 4 hours. I have printed off confirmation of my flight delay being 4 hours 13 minutes from flight stats but they thomson claim it's only 3 hours 55 minutes. Where can I go from here? Is the flight delay information accurate from flight stats?

We where delayed at Paphos airport for 5hrs55min, would imagine about the same distance, we got €400. Thought it was a longer flight than that to get €600