Flight delay and cancellation compensation, Tui/Thomson ONLY

StaffsSW

111KAB wrote: »

You should see if a NWNF will take on for you ....75% or thereabouts is better than zero - takes none of your time but may give you some holiday spending money.

Would they take it on even if the CAA have rejected it, and I've banked (and spent!) the £200 goodwill payment?


If it's a possibility, I have a full bundle of documents, in order that just need scanned and emailed to them.


Which NWNF are flavour of the month on here?

111KAB

StaffsSW wrote: »

Would they take it on even if the CAA have rejected it, and I've banked (and spent!) the £200 goodwill payment? If it's a possibility, I have a full bundle of documents, in order that just need scanned and emailed to them.
Which NWNF are flavour of the month on here?

You have elected not to receive PM's so you must research your own NWNF. Forget your 'bundle' - waste of time as a good NWNF will undertake their own research. CAA rejection bears out what many have said on these pages - do not involve them ~ if they support you it is of no real help, if the reject you it can run against you. I don't know if a NWNF will take it on ~ perhaps you should ask one yourself. The £200 gesture should not effect your compensation unless there was a caveat mentioned by the airline when they sent them to you.

Trigger16

Post 5195 - Goagoer

I was in a similar position a couple of months ago with Thomsons (see my post in this thread 4816). In summary Thomson failed to respond to two orders from the court. I therefore claimed in default and approximately a week later I received a Court Order for the full amount.

Just over a week later I received a call from Thomsons and following a lengthy discussion we agreed on a settlement figure.

Good Luck

Smudgey13

Hi, Can anyone help please? I have been trying to progress flight delay compensation with Thomson and so far the claim has been rejected by Thomson, referred to the CAA who then referred back to Thomson for more detail. Thomson then referred back to the CAA who have now confirmed that Thomson are liable to pay compensation. Having referred this information back to Thomson they have written to me and refused to pay and further advised that they will no longer respond to any correspondence with regards to this complaint. Does anyone know what I can or should do next? Thanks!

111KAB

Smudgey13 wrote: »

Does anyone know what I can or should do next?

Yes read FAQ's then armed with information contained therein decide whether to DIY court action or to use a NWNF.

terriandaaron

my friend asked me about a NYNF company and I wasn't sure, anyone stand out from the crowd?

Goagoer

Trigger16 wrote: »

Post 5195 - Goagoer

I was in a similar position a couple of months ago with Thomsons (see my post in this thread 4816). In summary Thomson failed to respond to two orders from the court. I therefore claimed in default and approximately a week later I received a Court Order for the full amount.

Just over a week later I received a call from Thomsons and following a lengthy discussion we agreed on a settlement figure.

Good Luck

Thank you for your reply. I'm pleased you got your settlement - it gives me hope.
I was unsure what my next step should be after the court order so I'm glad I checked with the court otherwise I would still be waiting. All of this is completely new to me and quite daunting but I'll persevere and keep asking for advice.

Midgit

Does anyone have any experience of going through the European Consumer Centre please? I thought I may have more chance of getting a response from them than from the Greek authorities....

Midgit

Sorry, should explain a bit more! Thomson have sent me the standard tech defect on the flight before yours, not identified by routine maintenance, knock-on effect letter that keeps cropping up on here. Upshot was a 19 hour 43 min delay, with enforced overnight stay. They have not clarified what the defect was, and so I'm hoping to obtain a bit more info. Rumour at the airport was that the windscreen was cracked.....

David_e

Midgit wrote: »

Sorry, should explain a bit more! Thomson have sent me the standard tech defect on the flight before yours, not identified by routine maintenance, knock-on effect letter that keeps cropping up on here. Upshot was a 19 hour 43 min delay, with enforced overnight stay. They have not clarified what the defect was, and so I'm hoping to obtain a bit more info. Rumour at the airport was that the windscreen was cracked.....

I know nothing about the European Consumer Centre but I suspect the fault wasn't EC and a c20 hour delay doesn't suggest they pulled out all the stops to minimise the resulting delay. I'd be tempted to start legal proceedings (but precise timing depending on outcome of the Dawson and Huzar cases).