Flight delay and cancellation compensation, Tui/Thomson ONLY

batman44

blbshaznay wrote: »

Hi,
We were due to fly home from our holiday in Kos into Cardiff 2011. We arrived at the airport and the flight was cancelled; I believe there was an initially a technical fault with the plane, then as time past, they said there had to be so many hours of resting time for the staff, between the flights. We therefore got put up in a hotel for the evening, and flew back the following afternoon. Would we still be intitled to anything as we were well over 5 hours, however they did provide an alternative service, including accomodation, food / drinks / return flight home? Any tips would be highly appreciated, many thanks.

There are 3 points to regs 261/2004
The airline has to provide food/drinks
The airline has to provide accomodation for long delays
The airline has to provide compensation for the inconvience

JPears

batman44 wrote: »

There are 3 points to regs 261/2004
The airline has to provide food/drinks
The airline has to provide accomodation for long delays
The airline has to provide compensation for the inconvience

And the airline has to provide you with this information!!
Which all almost without exception don't

batman44

JPears wrote: »

And the airline has to provide you with this information!!
Which all almost without exception don't

Correct! and I have the specific law that says it, I will post when i find it at home. Not that it will be much good as the CAA don't bother anyway.

111KAB

batman44 wrote: »

Correct! and I have the specific law that says it, I will post when i find it at home.

https://www.facebook.com/photo.php?fbid=207561512738573&set=a.144598005701591.28728.144289145732477&type=1&theater

batman44

Centipede100 wrote: »

http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:32004R0261:EN:HTML

Specifically:

Article 14

Obligation to inform passengers of their rights

1. The operating air carrier shall ensure that at check-in a clearly legible notice containing the following text is displayed in a manner clearly visible to passengers: "If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance".

2. An operating air carrier denying boarding or cancelling a flight shall provide each passenger affected with a written notice setting out the rules for compensation and assistance in line with this Regulation. It shall also provide each passenger affected by a delay of at least two hours with an equivalent notice. The contact details of the national designated body referred to in Article 16 shall also be given to the passenger in written form.

3. In respect of blind and visually impaired persons, the provisions of this Article shall be applied using appropriate alternative means.

Ok, Ok, your too bloomin quick on here. What can the judge do about this though? If you bring it up in court that you were not informed of your rights what can they do?

JPears

batman44 wrote: »

Ok, Ok, your too bloomin quick on here. What can the judge do about this though? If you bring it up in court that you were not informed of your rights what can they do?

You could indicate to the judge that it is a further example of the airline industry's complete lack of regard for Reg261/2004, that their attitude to the law and fare paying passengers, is one of contempt.

David_e

JPears wrote: »

You could indicate to the judge that it is a further example of the airline industry's complete lack of regard for Reg261/2004, that their attitude to the law and fare paying passengers, is one of contempt.

And sadly that would have no bearing on the outcome! The CAA should, of course, be interested in this.

bigmama1

I had an update from Thomson advising me that although they recognise the 6 year compensation rule(that's a first from them) a claim for delayed flight has to be made within 2 years! I haven't heard this excuse from Thomson on the forum! We flew Dec. 2010 and now we are being told we cannot claim compensation! Is this just another attempt to deter people from claiming? I would appreciate any advice before I go down the NBA letter. Thank you from an OAP in her 70's.

David_e

bigmama1 wrote: »

I had an update from Thomson advising me that although they recognise the 6 year compensation rule(that's a first from them) a claim for delayed flight has to be made within 2 years! I haven't heard this excuse from Thomson on the forum! We flew Dec. 2010 and now we are being told we cannot claim compensation! Is this just another attempt to deter people from claiming? I would appreciate any advice before I go down the NBA letter. Thank you from an OAP in her 70's.

If you are in England or Wales, the time limit is 6 years. To suggest that there is a different time limit for flight delay claims is bizarre (and incorrect). Just ignore their nonsense and send your NBA. There'll likely be more similar nonsense in their defence when you make a claim but, as long as you have done your research on here, you should succeed.

Good luck!

Grumpelstiltskin

Watch BBC 1 NOW 11.40 Sherrifs at Thomson