Flight delay and cancellation compensation, Tui/Thomson ONLY

Camaro3

Camaro3 wrote: »

Hi People, just a quick question for centipede or vauban. We are claiming against Thomson with the usual over 2 years, tech fault on aircraft 3 flights before ours so I expect the usual stay etc. However, wife was lead passenger & all documentation sent to her. But due to her ill health, if it got to court, I'm not sure if she could cope with court. Could I represent her? or would it be better going down the nwnf route?

Bump, anyone? have called Bott & Co who say they cannot help, so could anyone advise?

doodle1234

Just wanted to say thanks for the information and guidance given on this forum. I was delayed on my flight MAN/MAH in July this year, I wrote to Thomson on my return and received a call this week offering full compensation.

pryfin

Received a letter and cheque today from thomson,it said
Thank you for taking time to speak to us following your flight delay from Cancun
As a gesture of goodwill i would also like to extend our appologies with a cheque to the value of£100.00 per person in recognition of your loss of time and incovenience.
Has anybody else received this? Not sure what to do next..when i phoned Thomson to say i was not happy with the amount they paid out, they told us not to expect anymore due to the fact ithat the situation was out of their control,and this was a goodwill gesture.

JPears

pryfin wrote: »

Received a letter and cheque today from thomson,it said
Thank you for taking time to speak to us following your flight delay from Cancun
As a gesture of goodwill i would also like to extend our appologies with a cheque to the value of£100.00 per person in recognition of your loss of time and incovenience.
Has anybody else received this? Not sure what to do next..when i phoned Thomson to say i was not happy with the amount they paid out, they told us not to expect anymore due to the fact ithat the situation was out of their control,and this was a goodwill gesture.

I think this has been answered many times before. If they were not liable or bound to compensate under the Reg 261/2004, they would have offered you zilch. Write back one more time making sure its an NBA then issue legal proceedings if they decline to pay you the full amount.

David_e

pryfin wrote: »

As a gesture of goodwill i would also like to extend our appologies with a cheque to the value of£100.00 per person

A novel definition of goodwill! 1/6th of what you are due!

StaffsSW

JPears wrote: »

I think this has been answered many times before. If they were not liable or bound to compensate under the Reg 261/2004, they would have offered you zilch. Write back one more time making sure its an NBA then issue legal proceedings if they decline to pay you the full amount.

Yes, we got the same letter and a cheque for £200 (£100 each) and had the exact same thoughts.

Strangely they made no mention of the previous correspondence or the offer to reimburse our costs whilst waiting at the airport.

I'll get a reply written at the weekend and return the cheque with a "thanks, but no thanks"...

kenpeo

just received an offer from Thompson for the full amount of my claim plus court fees which I have accepted
, another one under the bridge!

kenpeo

thanks to all at forum for the help and post which have guided me through to court (the only way to do it)

Camaro3

Centipede100 wrote: »

It matters not who the lead passenger was. If you were also a passnger you may bring a legal claim. Ensure that all passengers are named as claimants on the claim form. This means that if using MCOL the claimants box only has space for 2 passengers' names. If there are >2 passengers then use the manual form N1 available from your local county court as this has more space for claimants' names.

You can represent your wife and yourself. All it takes is a signed letter of authority from your wife to state that you can act on her behalf in respect of the claim which you need to send to the court and copy the airline.

Thanks, Centipede, time to get cracking & have a go at Thomson!!

111KAB

StaffsSW wrote: »

I'll get a reply written at the weekend and return the cheque with a "thanks, but no thanks"...

Keep a copy!:)