Flight delay and cancellation compensation, Tui/Thomson ONLY

Pinkie1972

Hi guys does anyone know of a no win no fee company in Scotland that deals with flight delays? Signed up with euclaims and got to the point for them submitting court papers, they then informed me they couldn't as they don't have jurisdiction in Scottish courts! Not confident enough to take them to court myself. Thanks x

Pinkie1972

Hi guys does anyone know of a no win no fee company in Scotland that deals with flight delays? Signed up with euclaims and got to the point for them submitting court papers, they then informed me they couldn't as they don't have jurisdiction in Scottish courts! Not confident enough to take them to court myself. Thanks x

happychap7

jenn1ewest1 wrote: »

I have had a letter from thomsons this week that they have sent to the court for my case to be only partly heard as they have appealed the six year rule,is there any point in me asking for it to be heard in full as they have settled out of court with people on here since having their appeal lodged as it all seems very hypocritical to me that they can pick and choose when and who with they are going to settle

Hi
For what it's worth, I totally agree with your last point. I am likely to be in a similar position in the next few weeks. I would ask for a full hearing but I suspect Thomson will get the case part heard. Someone posted last week I think that they won at court but the Judge told them they would have to wait until the Dawson appeal had been sorted before he ordered Thomson to pay out. Just point out to the judge what Thomson are doing. They've already paid some out who got onto the delayed plane I got off and I will certainly be highlighting that to the Judge!

Tigger74_2

JPears wrote: »

Complaint to the information commissioner. Since Statute of Limitations is 6 years in UK, if they only keep records for 5 years then they are leaving themselves wide open to legal action from the individual over claims and from the Information Commissioner for failing to adhere to the data Protection Act.

Hi, I complained to the ICO and they said that there are no regulations or rules about how long companies must keep information and if its gone then there is nothing I can do.

jenn1ewest1

Tigger74 wrote: »

I sent a subject access request to Thomson who have refused it on the grounds that they only keep booking ref, confirmation for 5 years and so they do not have the information to give me.What next?
I would be grateful for any help.Thanks

Tigger if you booked in a travel agent they they will most certainly still have your booking on their computer and can print it off for you
they printed mine off
Jh

cheshire_mob

jayw996 wrote: »

I am currently trying to get compensation to a 24 hour delay in 2010 on a flight to the Maldives. Thomson are currently saying it's over 2 years so tough. However I first complained when I got back from the holiday in 2010 and was told there is no compensation policy? So as I see it the 2 years they are stating is actually a 6 year cut off period and even if they are right and it is 2 years, I did complain in 2010 and they ignored the law that existed at the time. I would agree with all on this forum, their customer service is shocking!

Have been ploughing through the forum and wonder whether we were on the same flight? Mine was TOM188 from Manchester to Male on 12/05/2010 and was delayed nearly 24 hours due to " unscheduled maintenance". I take it you have a copy of the letter given to us on the next day? I have had my request for compensation rejected on the 2 year rubbish and have been waiting since April for the CAA to come back to me.Where are you upto and have you found anyone else on the above flight- assuming it was the above flight?

jayw996

cheshire_mob wrote: »

Have been ploughing through the forum and wonder whether we were on the same flight? Mine was TOM188 from Manchester to Male on 12/05/2010 and was delayed nearly 24 hours due to " unscheduled maintenance". I take it you have a copy of the letter given to us on the next day? I have had my request for compensation rejected on the 2 year rubbish and have been waiting since April for the CAA to come back to me.Where are you upto and have you found anyone else on the above flight- assuming it was the above flight?

Hi,
I was on the Gatwick Flight on the 5th of December 2010. We didn't get any letter from Thomson. I have filed a claim with the court I am waiting the long wait. Thing is Thomson fail to realise that they could have dealt with it for a lot less money at the time. They could have just been honest and upfront about the rules. I have not had substantial delays with scheduled airlines but have been downgraded and they just deal with it, in an honourable fashion. Thomson have annoyed soooo many people.

jimcbob

I don't think this has been posted yet, but the Dawson appeal is listed to be heard on either 12 or 13 May 2014.

karl60

My flight was delayed over 7 hours. At the time Thomson said that a part was faulty and that they had to have one flown out from the UK. A few hours later they said they had fitted the new part and that was also faulty and they were going to get a further one flown out. This was fitted ( eventually ) and we finally got on the flight.

My question is: Does the fact that a they had two faulty parts strengthen or weaken Thomson's position on trying to claim EC.

They don't mention this in their defence ( as yet ) but that was what they said in the anouncements at the time.

111KAB

karl60 wrote: »

My question is: Does the fact that a they had two faulty parts strengthen or weaken Thomson's position on trying to claim EC.

If you go to Court depends upon the judge but in my eyes makes them look like amateurs who don't know what they are doing. If it happened when you took your car for a service and they kept it in overnight you would be asking for a loan car.