Flight delay and cancellation compensation, Tui/Thomson ONLY

bluemoon77

hello, this is my first post, I am looking for some advice if possible, My wife and I were due to fly Manchester to cancun for our honeymoon 13/12/12 with Thomson, scheduled time of departure 09.15 actual time of departure 09.25 on 14/12/12 total length of delay 24 hours 10 minuets, given food from the previous day ( still got wrappers with the date on it ) treated like cattle and sent to a disgusting hotel about 20 minuets from the airport, Thomson claiming exceptional circumstances as normal, they have played every trick in the book by taking as long as possible before replying, they have refused to pay a single penny, and now this week they have said they cannot do anything and that is the end of the matter as far as they are concerned, any advice on what we should do?? this is now a point of principal for the way Thomson treat people and they have a customer care service that I think is disgusting

111KAB

Court for you bluemoon77 with a valid claim by all accounts.

bluemoon77

one thing I forgot to mention was that the pilot told us they had a different aircraft at Manchester we could change to, we were given a new take off time of 16.30 but that was cancelled when they couldn't get a replacement crew, they also claim this to be, yes you all guessed it "Exceptional circumstances"

michaelspencer

bluemoon 77, we were on the same flight as you to Cancun and have had exactly the same response back from Thomson. Thomsons attitude to the whole situation has been terrible, I can't get over the fact that they have offered nothing as a way of compensation. I have been today to get court documents as we have been left with no choice but to go down that route, are you planning the same?

bluemoon77

michaelspencer. with the way Thomson treat complaints I can`t see any other option, we have sent all the information to the CAA and they are looking into the claim but that could take up to eight weeks, so I think court will be sooner rather than later, I`m hoping more people from that flight will read our post and join us and then maybe if Thomson get hit hard in the pocket they would review the way they flaunt the law and do the honourable thing and pay up.

Vauban

michaelspencer wrote: »

bluemoon 77, we were on the same flight as you to Cancun and have had exactly the same response back from Thomson. Thomsons attitude to the whole situation has been terrible, I can't get over the fact that they have offered nothing as a way of compensation. I have been today to get court documents as we have been left with no choice but to go down that route, are you planning the same?

Not now that he knows you are, I bet ...;)

Robd1

On 18 August 2013, our family group of three were delayed on a return flight from Tenerife (TOM3749) for in excess of 20 hours. At the end of the return flight Thomson provided all family groups with a letter stating that the delay was due to a technical fault after it arrived at Leeds Bradford (before flying to Tenerife for our return flight).

As a result, i submitted the MSE 'standard letter' to Thomson to initiate compensation for the delays.

I then received a reply from Thomson stating that the flight delay was as a result of damage to the aircraft before take off, and then because the flight crew needed an adequate break before the return flight to Leeds.

Thomson are stating that this cause was beyond their control, so no compensation is payable?

Can anyone advise me if this is correct?

Also, what is my next line of action if compensation is due.

Thanks
Rob

matt2baker

ErnieW wrote: »

Anybody come across the excuse of a master caution error as an extraordinary circumstance?

Sounds like an warning message that comes up on a screen used by the staff at Thomsons when they deal with our claims...................:D

DTDfanBoy

Robd1 wrote: »

Can anyone advise me if this is correct?

A judge will be happy to do that for you

Robd1 wrote: »

Also, what is my next line of action if compensation is due.

Thanks
Rob

http://forums.moneysavingexpert.com/showpost.php?p=58530919&postcount=2

jenn1ewest1

I am about to pay my court fees this week and a letter arrives today from Thomson asking the court to consider part hearing my case as they have applied to the court of appeal over the time limitations do I just forge ahead and pay my court fees and submit my bundle
JH